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Douglas Volkswagen

(1,813 reviews)
Visit Douglas Volkswagen
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
New (908) 325-5010 (908) 325-5010
Used (908) 325-5989 (908) 325-5989
Service (908) 988-0543 (908) 988-0543

Reviews

(1,813 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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We went to Douglass VW not sure what we were looking for....

We went to Douglass VW not sure what we were looking for. A year earlier, I had looked at the GTI, and the salesperson Vlad V.recognized and remembered me. That was great. He was very low-key and was an expert in product knowledge. You can tell he really likes cars and driving and was pretty honest about the pros and cons of the different VW models and even competitors. We ended up trading in two cars for a Tiguan lease and a CC purchase. The negotiation was pain-free and we got top dollar for our trades and a very fair sale price. He even worked it out so we could get the VW "owner loyalty" bonus on one of the cars. He was great with follow-up but not pushy. If you're thinking about getting a VW, there's really only one way to go. Call Vlad at Douglass in Summit.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I leased my first car with Jeremy 3 years ago, and came...

I leased my first car with Jeremy 3 years ago, and came back now for the 2nd time. He's very pleasant to work with, and is a real professional. Follow up on his part is excellent and all business gets done in a friendly, but efficient manner. He's a credit to the Douglas team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Best buying experience ever will keep buying my cars...

Best buying experience ever will keep buying my cars them. Roger is by far the best sales man I will refer him to all my friends and family

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Jeremy made this process fabulously quick and easy. He...

Jeremy made this process fabulously quick and easy. He met the price we needed, completely reviewed the car with us when it was ready, managed all the paperwork amazingly fast, and called to check up on our satisfaction within a couple of days. I couldn't be happier with this experience or with Jeremy as my sales rep.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent experience. Everyone was very friendly, and my...

Excellent experience. Everyone was very friendly, and my salesman, Vlad, was very knowledgeable and helpful. Gave me a great deal! I would highly recommend this dealershipo to anyone and tell them to ask for Vlad!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Was very interested in a Volkswagen Jetta and had went to...

Was very interested in a Volkswagen Jetta and had went to a dealer close to my job and wanted to take it for a test drive... Well after being at the dealer for about 10 mins I realized that the salesman did not know much about the car... But was very forceful in wanting me to buy it from him... Well I told him I was just looking.. The next day I went to Douglas and as soon as I came into the showroom I was greeted by a salesman named Tito... He sat me down and asked me about my wants and needs in the vehicle I was interested in... After driving the Jetta and Tito showing me the service department and just telling me everything about the Jetta... I couldn't help but make a deal with him... Awesome experience, I would let anyone I know that if they are looking at a vw, go see Tito...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Met with Tito at Douglas by a friends recommendation and...

Met with Tito at Douglas by a friends recommendation and wow what a great experience there with Tito... He seemed honest and knew alot about Volkswagens but most importantly he answered every question that I could think of... If your looking for a honest and very knowledgeable salesman then go buy a car from Tito....

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

At the time my current vehicle broke down and I wasn’t...

At the time my current vehicle broke down and I wasn’t sure if I wanted to purchase another car with payments, also I wasn’t sure if I was going to get approved because of my credit. I finally made a decision to give it a try and I was approved that day and leaving with a vehicle of my choice without any problems. My sales representative was great and his name is Dave. He made me feel very comfortable and assured me that he was going to take good care of me. Any questions that I had he was able to answer them without a problem. He is definitely recommended by me. Trust me if you want a car and aren’t sure about anything go there and ask for Dave.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

My whole experience from start to finsh at Douglas VW was...

My whole experience from start to finsh at Douglas VW was stress free, courteous,friendly and professional! Thank you Vlad, Chis and Dominic

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Best price and best experience of all the dealers I...

Best price and best experience of all the dealers I visited. Jeremy even picked me up at my house on the day I picked up my new car! This was my first time buying for a dealer. Thanks for a great experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.