Reviews
All representatives were welcoming when I arrived.
All representatives were welcoming when I arrived. They ensured someone was servicing me & showed great hospitality.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to let us know how we did. We look forward to your next visit! Take care!
Danny, proactively and of his own initiative, cautioned
Danny, proactively and of his own initiative, cautioned me that my maintenace could take a few hours to complete and helped me decide to leave my vehicle and get shuttle service to and from Douglas. That was a tremendous help with me using my time more effectively.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you again for taking the time to let us know how your recent service visit went. We hope you have a great day! Thank you for your Business.
great service very helpful would recommend to family and
great service very helpful would recommend to family and friends. time efficient and worked within my budget.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi frankieb718, thank you so much for your positive review on your recent visit. We look forward to seeing you again in the future.
Everyone is so polite and courteous They really try to
Everyone is so polite and courteous They really try to help to get to the bottom of the problem.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. We're happy to hear it went well and truly appreciate your feedback.
I had such a great experience buying my first car on my
I had such a great experience buying my first car on my own with Dave S at Douglas VW. I met him about a month before when I was still looking at different options, but after searching around, I knew that the 2024 Tiguan was the car for me. Prior to going back to the dealership, Dave was happy to get on the phone with me and go through all of my additional questions about the car. He was extremely easy to reach and answered every question that I/my family had during the test driving and buying process. He is very knowledgeable and it’s evident that he truly cares about his clients. The day after I drove my car home, he even followed up with me to see how my drive home went. Buying a car is a huge commitment, but I felt totally supported and that I made the right decision with Dave’s help. He is the best - I definitely recommend checking out Douglas VW and seeing Dave and his team!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you Holly for the kind words. We appreciate you taking the time to leave us such a great review, and I will pass along the comments to our staff. I would also like to thank you for putting your trust in Douglas Volkswagen. Please feel free to reach out if you need anything. We look forward to seeing you again.
My experience at Douglas Volkswagen was great!
My experience at Douglas Volkswagen was great! Dave Suchocki assisted me throughout the entire process. He was very informative, which helped me greatly in me making my decision on my 2024 Taos. This being my first time purchasing a new vehicle, Dave provided me with a smooth process from beginning to end. He was always easy to get in contact with if I had any questions or concerns. Prior to me purchasing my Taos, I had a vehicle that I wanted to trade in but was unable to safely drive it to the dealership. However, Dave went above and beyond to get the vehicle transported off my private residence, all throughout having experienced a snow/ice storm a few days prior to. I am greatly satisfied with the purchase of my 2024 Taos and would recommend Douglas Volkswagen and Dave S. to anyone looking into getting a new vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Jessica, for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Douglas Volkswagen are glad to have you as a customer.
Excellent service.
Excellent service. Speedy but great work, and they had a complimentary car to take me back to work and pick me up when the car was ready. 5 stars!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad you had such a wonderful experience with us! Thanks again for taking the time to leave us this feedback about your recent visit. Take care!
Chet and his crew were amazing with my vehicle purchase,
Chet and his crew were amazing with my vehicle purchase, they listened to my needs, got me a great deal, and I picked up the vehicle the next day. Super quick in and out process. Also thank you to my sales guy Issac, who went above and beyond to assist me with my purchase as well! Paperwork process with Matt was easy too!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for this great feedback. We strive for 100% satisfaction, and it is great to see you had such a positive experience at Douglas Volkswagen. We do hope we can be of assistance in the future. Take care!
Excellent
Always a good time, fair and transparent. Lovely people and great service, timely and happy. I always leave with a smile on my face and a hop n skip in my step!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Anthony, thank you so much for your positive comments about Douglas Volkswagen! Thanks again for taking the time to leave us this information about your recent visit. Take care!
I could not believe how easy and fun Dave Suchocki made
I could not believe how easy and fun Dave Suchocki made buying a new car. This was my first car buying experience from a dealership and I really got lucky walking in right as Dave was arriving. I was on guard, prepared to get the car salesman spiel but what I got from experience working with Dave was the opposite. He was honest, respectful, straight forward, explained every step of the way, helpful beyond words, and even took the extra time to go through my credit report line by line. On top of all this, Douglas had a great range of Jettas to test drive and choose from. Financing was a breeze and everything was clear. They also gave me a fair price for my trade in and made the whole process seamless. No pressure of gimmicks here, just a great group of trustworthy people. I truly look forward to stopping in to say hi whenever I bring my car back to be serviced. Thank you, Dave & Douglas VW!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Carrie, here at Douglas Volkswagen, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the vehicle they want! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!