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Douglas Volkswagen

(1,813 reviews)
Visit Douglas Volkswagen
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
New (908) 325-5010 (908) 325-5010
Used (908) 325-5989 (908) 325-5989
Service (908) 988-0543 (908) 988-0543

Reviews

(1,813 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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fast and professional

Douglas Volkswagen's work was extremely fast and professional !! My car was ready ahead of their time estimate and cleaned inside and out!! Highly recommend!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Lease deal at Douglas

Very good experience with all questions answered during the quick process, I expect the same level of service for the maintenance services to come.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great dealership; great car; great salesman

Bought a new VW atlas from Vlad at Douglas. He was great and highly recommend working with him and with the dealership. Vlad was helpful from the start and I appreciated his honest approach to getting a deal done. He worked hard to find us the exact car we wanted and delivered on all aspects of the process. We'd certainly buy another car from him and from the dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Over Delivered

I was greeted upon entering the service department and assisted immediately. They did a fabulous job and got me on my way sooner than expected.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great fast service

My wife got a flat tire and drove directly to the dealership. They fit her in almost immediately and provided some snacks for her and our three year old so.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Atlas Purchase

Purchasing a car with Simon was a great experience. If you want honest, personal care when purchasing a vehicle I highly recommend going with Simon and the rest of the crew at Douglas Volkswagen. Simon worked very hard making sure that we were taken care of and had all the information we needed to make a smart decision. He accommodated to our needs and looked to help us make the best car purchase for us. Thanks Simon and Douglas Volkswagen!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Always drive away in the perfect car!

When I needed to get into a new lease Isaac Bunton was the right man to help me find the exact car what I wanted AGAIN! This is the second time he has made my car shopping experience painless and that's why I travel out of my state to get my car directly from him. As long as I remain with Volkswagen I will be a repeat customer to Isaac!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Experience!

Isaac at Douglas VW was awesome! He exceeded my expectations from start to finish, making the entire certified pre-owned car buying process super fast and stress-free. He was very professional, knowledgeable, courteous and absolutely straight forward...there were no surprises! Isaac went the extra mile to answer all my questions (and I had a lot!) and didn't rest until he was sure that I was totally satisfied. If you're in the market for a car, I would strongly recommend that you see Isaac and the folks at Douglas VW!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Car Leasing

My experience with this dealership was great. Jeremy Gutierrez was professional, courteous & prompt in responding to my questions. It was a quick & easy transaction. Great experience. Go see Jeremy Gutierrez, he will get you into a great vehicle at a great price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great people and great service

Brian Ardente was extremely helpful in explaining what work needed to be done and why. All the people at Douglas Volkswagen are the very Best!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.