Auffenberg Volkswagen

The dealership and sales people were absolutely the most friendly and accommodating for our family’s personal situation... we will definitely purchase from here again

Great experience, ask for CJ. Easy to work with and made experience of getting a new car easy. I will definitely come back in the future

I estimate that there were over 100 Jettas and Passats to choose from. We test drove 3 and I bought the last one. Very patient sales force with zero pressure and great attention to detail as well as model knowledge!

Could not asked for better customer service!!! Everyone was so professional, polite and eager to help. Moe, Jeremiah, Tim everyone was so amazing. We bought two cars in 3 days!!!

As if buying a vehicle isn’t stressful enough, to say that I’m disappointed with my experience(s) at Auffenberg Volkswagen in O’Fallon is an absolute understatement! They are obviously very eager and attentive when you arrive looking at new vehicles. I drove almost 2 hours to this dealership on 6/21/18. Every time I go in for service, a different employee makes empty promises to resolve existing issues (there were major issues with every visit), then blames the previous employees. If you’re in the market to purchase a vehicle I definitely do NOT recommend taking your business to Auffenberg Volkswagen in O’Fallon. Very unorganized and unprofessional. Integrity and customer service is certainly not a priority.

Kudos to Charles and Moe, in Sales as well as Larry in Service. 10 yr customer and will continue with my future business as well as recommendations for friends and family.

We paid for a vehicle at VW Auffenberg in cash and we've been waiting for the title for almost 3 months. The customer service is very poor and they don't return phone calls. We've left messages, email, and they are not responsive. Do yourself a favor and take your money somewhere else. We've filed a complaint with the Better Busines Bureau and the Attorney General since they are not willing to release the title under my name.

Great job by all. Outstanding customer service! The entire staff has made every experience a great one. CJ did a great helping me with my decision. 5 stars !!!!

I drove 45 min to go see a nice used Volkswagen Golf and I’m glad I did. The service was quick and the staff was very knowledgeable and helpful. They made the vehicle the right price gave me a very fair trade in value for mine and did everything they good to put me exactly where I wanted to be to drive my new vehicle home.

Great experience will definitely be buying my next vehicle there. My sales consultant was great and very nice. I left feeling like he helped me choose the right vehicle for my family?s needs. The dealership itself is very inviting.