Auffenberg Ford Belleville

Contact seller

Contact seller

By clicking here, you authorize Cars.com and its sellers/partners to contact you by text/calls which may include marketing and be by autodialer. Calls may be prerecorded. You also agree to our Privacy Notice. Consent is not required to purchase goods/services.

We value your privacy. Cars.com Privacy Notice

4.3
(412 reviews)
Visit Auffenberg Ford Belleville
Sales hours:
Service hours:
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm Closed
Sunday Closed Closed
New (888) 319-3905 (888) 319-3905
Used (888) 821-2259 (888) 821-2259
Service (866) 556-8353 (866) 556-8353

Inventory

See all 276 vehicles from this dealership.

Special offers

See all special offers

About our dealership

This seller has been on Cars.com since March 2013.
At Auffenberg Ford Belleville we sell new Ford cars trucks SUVs and vans as well as offer a wide selection of quality pre-owned vehicles-all at outstanding prices and all with hassle-free sales. Our Ford Certified Service and Parts Department accommodates all makes and models and is open Monday through Friday 7 am to 6 pm closed Saturday and Sunday.
Auffenberg Ford Belleville is located in Belleville Illinois and serves the entire Illinois and St. Louis Metro East area including: Swansea Alton Edwardsville Collinsville Highland Mount Vernon Fairview Heights Mascoutah Millstadt Waterloo Saint Louis City and St. Louis county.
Short Drive to Great Value

Service center

Phone number (866) 556-8353

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
Closed
Sunday
Closed

Reviews

4.3
(412 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review
1.0

11/29/2023.

11/29/2023. Proceed at this dealership with extreme caution This dealership is full of predators looking to make you their prey, from the inexperienced, 21 year old salesman Dylan who has only been working there for a few months {he received 2 different calls from 2 previous customers complaining about the cars they had purchased}, to the loud talking and aggressive sales manager who was too busy to meet me - pretending to be busy on the phone while I could hear him ordering his lunch, to other 2 floor salemen trash talking about customers they could not sell and finally the slick talking finance manager Brandon who kept me waiting for hours for no valid reason since I had a cashiers check from my bank for the full price of the vehicle in my hands. Heavy on the high pressure sales tactics there were at least 10 separate attempts to have me finance through their banking affiliates, 5 attempts occurring even after I presented a cashiers check from my bank. I said NO 10 times. There were 8 separate attempts to get me to buy a ceramic coating for $1,000. I said NO 8 times. There were 6 specific attempts to get me to purchase an extended warranty even after I told them I had it handled already through my bank, I said NO 6 times. Each of the above listed individuals was committed only to persisting with these incessant attempts to manipulate and pressure me so they could make make more money on a high mileage vehicle they purchased at an auction. I finally had to get visably angry and threaten to walk out 2 different times for them to move forward to close the deal. My due diligence is the only reason I got a used car for a decent price. I would not recommend this dealership to my worst enemy. Zero Stars. Women shopping alone should have their guardrails all the way up. Women of Color should just not even bother shopping with this dealership.

1.0

11/29/2023.

11/29/2023. Proceed at this dealership with extreme caution This dealership is full of predators looking to make you their prey, from the inexperienced, 21 year old salesman Dylan who has only been working there for a few months {he received 2 different calls from 2 previous customers complaining about the cars they had purchased}, to the loud talking and aggressive sales manager who was too busy to meet me - pretending to be busy on the phone while I could hear him ordering his lunch, to other 2 floor salemen trash talking about customers they could not sell and finally the slick talking finance manager Brandon who kept me waiting for hours for no valid reason since I had a cashiers check from my bank for the full price of the vehicle in my hands. Heavy on the high pressure sales tactics there were at least 10 separate attempts to have me finance through their banking affiliates, 5 attempts occurring even after I presented a cashiers check from my bank. I said NO 10 times. There were 8 separate attempts to get me to buy a ceramic coating for $1,000. I said NO 8 times. There were 6 specific attempts to get me to purchase an extended warranty even after I told them I had it handled already through my bank, I said NO 6 times. Each of the above listed individuals was committed only to persisting with these incessant attempts to manipulate and pressure me so they could make make more money on a high mileage vehicle they purchased at an auction. I finally had to get visably angry and threaten to walk out 2 different times for them to move forward to close the deal. My due diligence is the only reason I got a used car for a decent price. I would not recommend this dealership to my worst enemy. Zero Stars. Women shopping alone should have their guardrails all the way up. Women of Color should just not even bother shopping with this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Show full review
5.0

Highly recommend!

I had a great experience with Auffenberg Ford Belleville. They delivered my car in great condition with a full tank of gas. They were professional, flexible and overall wonderful to work with. I would highly recommend.

5.0

Highly recommend!

I had a great experience with Auffenberg Ford Belleville. They delivered my car in great condition with a full tank of gas. They were professional, flexible and overall wonderful to work with. I would highly recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

Hi Lauren, we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

Show full review
5.0

Courteous and smiles everywhere.

Courteous and smiles everywhere. The staff I spoke to were so helpful. Love it! Bye

5.0

Courteous and smiles everywhere.

Courteous and smiles everywhere. The staff I spoke to were so helpful. Love it! Bye

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Show full review
5.0

Great customer service good cars.

Great customer service good cars. I am a repeat customer. A special thanks to Alec

5.0

Great customer service good cars.

Great customer service good cars. I am a repeat customer. A special thanks to Alec

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Show full review
5.0

Fantastic support and a friendly staff.

Fantastic support and a friendly staff. Auffenburg has always provided outstanding service and support. They make buying a vehicle a wonderful experience!

5.0

Fantastic support and a friendly staff.

Fantastic support and a friendly staff. Auffenburg has always provided outstanding service and support. They make buying a vehicle a wonderful experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Show full review
5.0

I had an enjoyable experience.

I had an enjoyable experience. The staff was very friendly. At no time through the process did I feel pressured. Drove home with my new car that afternoon.

5.0

I had an enjoyable experience.

I had an enjoyable experience. The staff was very friendly. At no time through the process did I feel pressured. Drove home with my new car that afternoon.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Show full review
5.0

Alexus was a joy to be around and everyone was so nice

Alexus was a joy to be around and everyone was so nice and helpful I love my new car

5.0

Alexus was a joy to be around and everyone was so nice

Alexus was a joy to be around and everyone was so nice and helpful I love my new car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Show full review
1.0

I asked a question to the service writer about the auto

I asked a question to the service writer about the auto engine turn off gas saver mode when you stop for a red light. I had a problem with it that almost cost me to be in a serious accident. She had no clue what I was talking about.

1.0

I asked a question to the service writer about the auto

I asked a question to the service writer about the auto engine turn off gas saver mode when you stop for a red light. I had a problem with it that almost cost me to be in a serious accident. She had no clue what I was talking about.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Show full review
5.0

Dealing with Alexus, Ron and Brandon was a quick and

Dealing with Alexus, Ron and Brandon was a quick and pleasant experience. Auffenberg Ford in Belleville IL is where I’ll recommend anyone to go looking for a new vehicle.

5.0

Dealing with Alexus, Ron and Brandon was a quick and

Dealing with Alexus, Ron and Brandon was a quick and pleasant experience. Auffenberg Ford in Belleville IL is where I’ll recommend anyone to go looking for a new vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Show full review
5.0

This dealership has been around for a long long time and

This dealership has been around for a long long time and they have always been a good company I’ve bought several vehicles from them and have been pleased with them

5.0

This dealership has been around for a long long time and

This dealership has been around for a long long time and they have always been a good company I’ve bought several vehicles from them and have been pleased with them

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Show full review
See all 412 reviews