Auffenberg Ford Belleville

SERVICE DEPARTMENT ONLY: If I could leave zero stars, I would. The entire experience was a case study in how not to run a service department, and the individual most responsible—Joe, the service manager—should seriously reconsider his career path. His lack of professionalism, empathy, and basic customer service instincts made a difficult situation even worse. From the moment I called to schedule my appointment, there were red flags. They incorrectly logged my vehicle as a 2018 Mercedes F250 (a vehicle that doesn’t exist) instead of my 2005 Ford F250 diesel. I specifically called ahead to confirm they had the correct filters on hand to avoid delays. I was quoted $79 for an oil change—suspiciously low for a diesel truck, which I mentioned—but they confirmed it was accurate. It wasn’t. They also confirmed filters that I provided numbers for, I showed up and no one had a clue what I was referring too and had to order and delay the service. When I arrived, Joe’s attitude was immediately off-putting. Indifferent, disengaged, and dismissive—he gave the impression that customer concerns were beneath him. When the very capable woman at the desk tried to get answers from Joe to ease my hesitation, he shrugged and said, “We don’t have a diesel tech—we’ll figure it out.” Said loud enough for the entire service bay to hear. That instilled zero confidence in their competence. I waited over two hours for a job that took 48 minutes—and my truck sat finished in the bay for nearly 40 of those minutes while I was left waiting. When I got the bill, I nearly fell over: $680 for an oil and fuel filter change, even though I supplied my own oil. The Motorcraft filters retail for under $30. Somehow, I was charged $160 for them. 2 Oil/coolant Filters around $18/ea charged $60+/ea. Labor 2 hours at $150 less than 1 hour of work performed. Joe offered no explanation—just repeated “I’m not arguing on price” over and over like a broken record, unable or unwilling to provide any transparency or rationale. When I calmly asked about the inflated labor charges and filter markups, he acted like I was attacking him personally. He had zero interest in retaining a customer who owns five personal vehicles, four fleet trucks, and runs a classic car business. His response? “One and done—pay the bill.” I brought all of this to the GM’s attention, who was more receptive but ultimately excused Joe’s behavior because “he does a lot for us.” That kind of blind loyalty to an unprofessional employee is exactly why experiences like this continue to happen. Joe may be in a managerial position, but he lacks the basic communication skills, customer awareness, and situational tact needed to represent any public-facing business. If this shop wants to retain even a shred of credibility, it should seriously reevaluate who it allows to lead its service department. Unfortunately for me this review is not where it stops. I am so embedded in the local car community I can guarantee business will be impacted significantly via my word of mouth.

Alexus is awesome. Great communication and a great deal on my car. Car exactly as advertised plenty of pictures and free CarFax. Great to deal with. Highly recommended.

Buyer beware!!! What is advertised online is NOT what you get! The vehicle I drove 45 minutes for was $20k more and was modified from what was listed online. Classic bait and switch, they are playing games to get you in and then try to sell you on something you dont want or at a totally different price. VIN and stock number matched, ad said "the price you see is the price you pay"... but they are a bunch of liars

Went into Auffenberg Ford South (Belleville location) to test drive some Broncos. Charlie Kohler and his assistant Alexis did a great job with explaining features and whatnot of the models. We worked out a great deal and walked away with a new Bronco and a good trade in value for our old vehicle. This is the second time we have purchased from Charlie and will continue to come back to him.

Scott,Brian,Kyle was extremely helpful and made the car buying experience so easy and made it hassle free. I will definitely be returning for my next vehicle. Keep up the good work guys

I bought a 2013 Volvo and it needed a new blower. It did take a while to put in but the salesman I dealt with Zach S at the Econo low was very helpful. He kept on the mechanics and was put in. Not after having it only 3 days the check engine light came on and I am going to drop it off on Saturday and will have a courtesy vehicle to get by with until it is fixed!! I would definitely use Zach if you decide to buy a used car I’d ask for Zach S . He will definitely go above and beyond for you!! He even showed up on his day off to meet me!

Great truck. Great deal. Very satisfied with whole transaction. Alexus was great to deal with. Go see Alexus if you are looking for a new car or truck, to get a great deal!

Great truck. Great deal. Very satisfied with whole transaction. Alexus was great to deal with. Go see Alexus if you are looking for a new car or truck, to get a great deal!

Service was prompt, professional and courteous. Everything was explained well and went smoothly. Would recommend

Price agreed upon changed after deal was made. Two months after purchase and they have still not completed the paper work.Multiple attempts to fix this problem have been ignored .