Auffenberg Ford Belleville

Luis Martinez took the time and patience to show us the cars we wanted to see, he gave us enough time to decide without pushing, rushing or yelling us... to buy a car as in the past, we had bad experiences with other sellers,

Offered a fair price on an overpriced car. The dealer first claimed it was a trade-in. However it was something they bought at the auction. They claimed... they completely reconditioned the car. No way. Rather than buy a $10 replacement mirror insert for the right passenger mirror they stuck on a cheap shot he round convex spotter Mirror. The sales manager called me the following day to somehow try to rub it in that he sold the car. However it’s still on his lot for sale.

I had been looking for a new or used vehicle for awhile. I had been comparing prices and vehicles from different dealerships. I kept coming back to the... Auffenberg site, they have the best selections. I couldn't make up my mind on what vehicle I really wanted but had it narrowed down to 5 total. When I had spoke with Rick on the website and Tony on the phone they said that was no problem..when my husband and I went down to the store unfortunately the cars I had chose were not there. Tony said no problem we will drive over to where they are at..and I'll drive. Tony was the best, he is very down to earth, very people friendly. I found the car I wanted and drove it home the same day. I would and will highly recommend Auffenberg to my friends, family, and even coworkers. And I will tell them to ask for TONY GREER ,, he is the man to see!!! Thank you Tony for everything :)

Initially, the buying experience was ok. I went with a family member to the dealership since it was my first time buying a car. After finding a car that... we thought would fit me well, we went through all the paperwork and signed everything that needed to be signed and drove the car away. My mom was a little weary of the finance manager (Shawn) and also of the dealership in general because they were slow to mention certain fees that were being added to the cost. It just made them look a little shady. I brushed it off, because I was just happy to be in a new vehicle. Fast forward some weeks forward. I went to the licensing office to get my car properly registered. I encountered a problem with the dealership putting the wrong bank on the lien. You would think that after a $175 documentation fee that these kind of things would be double checked, but nope, there it was. So i was unable to get my car registered properly. I immediately called the dealership and was told on 2 separate occasions by 2 different people that i “should’ve tried to register my car earlier”. I couldnt believe the audacity of these people to tell me that when it’s totally up to me when to register my car, especially when they couldn’t even get their own paperwork right. It was about 3 days before the deadline, and it was ultimately their fault that the registering process had come to a stand still. It was very unprofessional of them. I called back a few days later because I was told that it was nothing that they could do at the time. I was told that the forms would be sent to my email as soon as possible, likely before the end of the day. That did not happen. I was also told that they wouldn’t pay any late fees associated with my car registration being delayed, even though it was their fault. I regret going through this dealership and I cant even put into words how frustrating and unprofessional it has been dealing with them. The only person that remained professional and somewhat helpful through the situation is Will Pagan.

Absolutely the best of the best! They got me a 2017 Chevy Cruze that was much needed and everything went great! Manager was excellent of and of course... jake hatley who was my salesman! Highly recommend them to anyone and everyone! They will work with you and get you what you want! Thanks Jake and auffenburg!!

My car buying experience went very well. Jake and the sales manager went out of their way to sell me a car after closing hours. In and out with my new... car the same night. Loving my car.

From beginning to end the experience was seamless and very easy. facility is impeccable, clean and warm. It's refreshing to visit a business that take... pride in cleanliness! Love the HUGE 100 inch tv in the waiting area as well just the cherry on top of things! You cannot go wrong investing money in a car at this location Nothing but professional staff. Ask for Jermaine Hornberger, he's made me a Auffenburg customer for life.

My son, Hunter, purchased a used truck from Auffenberg Ford in Belleville IL and we had financing pre-aranged with a credit union. They made me write a... personal check for the total purchase price even though the credit union guaranteed payment to them. They were to shred the personal check when they received the credit union check. They cashed both checks instead and now I am having trouble talking to the correct department to get a refund and apology. Update on the Auffenberg Ford Belleville. The check came in today. Made out to David Teegarden. David Teegarden is a member of the 1960s and 1970s psych-rock group Teegarden & Van Winkle. Back to the drawing board.¿ UPDATE 2: Received the replacement check this morning. It did not include the $100.00 time, trouble and lost interest fee I ask for. Strike One - Cashed my personal check when they told me they would shred it. Strike Two - never informed me they made a mistake. Strike Three - Sent me a check with the wrong name on it. Strike Four - Did not wire transfer money as I asked them to. Strike Five - Did not include the extra 100 bucks I asked for. Had Mike Auffenberg done what I ask I would have changed my rating but he didn't. Therefore if I could give this dealership a -10 I would. By the way, I worked as a technician and service manager for 2 auto dealerships. I know how things work and the games they play. Don't ever buy a car based on the monthly payment, they will always tack additional things on that you don't need. Paint, Fabric and rust protection packages are a wast of money. Manufactures have done a good job of rust protection. Keep your car clean and waxed is all the paint protection you need. Fabrics can and need to be cleaned. Extended warranties may be good for you but most likely you will not need one if you maintain your vehicle. Dealers make a ton of money on protection packages, extended warranties and also financing your purchase.

Ryan Thompson is kind, honest, knowledgeable, and has a great sense of humor! He was very patient with my nerves and financial worries about getting another... car. I followed him from Oliver C. Joseph because I trusted him with a purchase there 5 years ago. I will always ask for him when I buy a vehicle. I thank him for his time and patience, and will tell people about him so they can make a car purchase through him also! :-)

Excellent staff. I drove 400 miles that day to save 4k. Had the best deal in the state.