Auffenberg Ford Belleville

Great experience with no hassle. I was in and out with a great car fast. Bill was super helpful and informative on getting me the financing I needed.

Unreal that a dealership could treat you with such neglect. You would think after buying a $50,000 SUV brand new, they would want to take care of you,... to ensure future purchases if nothing else. The service department has done nothing but dodge my phone calls for the last week and a half for absolutely no reason. I have called and left numerous voicemails about a plastic cover and lock for a roof rail, and I am just ignored time and time again. They never call back, I've tried to reach management numerous times but nobody answers the phone except the reservation specialists, who do nothing but give me the run around. I just cannot believe that a dealership would be willing to tarnish their reputation over a part that probably costs 150-200 dollars. Especially after the SUV I bought from them has had a bad motor mount that was replaced, a bad transmission that had to be replaced, a faulty speaker, and paint bubbling on the hood before I even got through 36,000 miles. Now they're dodging me over roughly a 200 dollar part since I'm barely 2,000 miles out of a factory issued warranty. Just unbelievable. Normally this is something I would work out directly with a service or dealership manager, but unfortunately this is my only form of recourse since you have a better chance of reaching Jesus himself than anyone here. You can bet I will not be purchasing any further cars from this dealership, and recommend anyone reading this follows suit. Most likely Ford in general given the amount of issues I have had with this vehicle.

I had been looking for a new or used vehicle for awhile. I had been comparing prices and vehicles from different dealerships. I kept coming back to the... Auffenberg site, they have the best selections. I couldn't make up my mind on what vehicle I really wanted but had it narrowed down to 5 total. When I had spoke with Rick on the website and Tony on the phone they said that was no problem..when my husband and I went down to the store unfortunately the cars I had chose were not there. Tony said no problem we will drive over to where they are at..and I'll drive. Tony was the best, he is very down to earth, very people friendly. I found the car I wanted and drove it home the same day. I would and will highly recommend Auffenberg to my friends, family, and even coworkers. And I will tell them to ask for TONY GREER ,, he is the man to see!!! Thank you Tony for everything :)

Had a great time choosing a car from Auffenberg in Belleville. John was great in helping me locate a car that would suit my personal needs. He even went... to another Auffenberg lot to help me locate a car that I wanted to see. After 5 minutes in the car, I asked for the grand total, and then said "Sold!" Jason was great in financing and walked me through the entire process. After less than 15 minutes in his office, I had the exact car I needed. Thanks for every thing. I will highly recommend John, Jason and the Belleville Auffenberg team to everyone.

Terry and Jerome was great. I know I was a hand full but thanks to you guys for all the help I am happy with my purchase.

They will tell you excactly what you need to hear to sign the contract. Once that's done, they'll continue smiling at you as they try screwing you some... more. I had the worst experience I've ever had after buying a car from here. It turned out to have all sorts of defects and even paint scratches and window chips that weren't visible until I washed the car the first time. Also, they sell you an Auto Butler package for an extra grand that they claim is mandatory; yet the crap doesn't even work; or they never put it on .

The staff at Auffenberg Ford Belleville is wonderful and so very service oriented. I will definitely buy my next car there since they were so kind and... thoughtful.

Not much to say here but watch what you do, never think they have your best interest in mind. If I were to send my elderly mother there they would surely... take advantage of her. Just like they did me. Love to sell you nice warranty and service plans thousands of dollars worth. Watch your paperwork

After searching for a year to find a pathfinder that was right for our family Mike and his team at Belleville came through for us and I am extremely pleased... with how seamless the process was. They treated us like family and went over and beyond to make sure we were happy. I would highly recommend their Belleville location!

This was our first time at Auffenberg Ford. Charlie is the greatest. He knew the answer to all our questions. Made the whole “process” of buying a car... very enjoyable.