Auffenberg Ford Belleville

This was the Econo lot in Belleville. I stopped by on Saturday to see the vehicle. They informed me the vehicle was in shop get inspected. They scheduled an appointment at 2 pm on Monday and said they would bring car from shop then. Came back Monday and actually arrived early. They informed me they sold the vehicle right after I left on Saturday. They didn't call or anything. Had bought from them before but I will never buy car from econo lot again.

The mechanic was very through and he sent me a video of the scratches on my auto bumper that could affect the sensor performance.

Hi, I hate to write bad review. I don?t think they rotate my tires, and I told the advisor that my front bumper need a clip to tight it. He said ok, but it wasn?t done. I was not even notified about it. I wish they told me

This is the second used car I bought from Auffenberg in Belleville?great experience both times. Excellent customer service

This is the second used car I bought from Auffenberg in Belleville—great experience both times. Excellent customer service

This place from day one till I purchased the car has been amazing.Bill knows how to make customers for life.

Zach was great he got me into great car with every option I wanted in a car

The experience was really great until they take you to the finance office. The pressure that went into trying to get me to sign up for a maintenance package that was an additional $30 a month on top of my payment would make me hesitate to shop here again. The friendliness of the finance guy changed drastically after I told him no for the 4th time, and that I already maxed out the monthly payment I could afford. If you want to sell something like that, bring it up during sales negotiations, not after.

The salespeople at Auffenburg’s used car dealership definitely have a lot to learn. The first time I met anyone, they were cussing, talking about female body parts, smoking weed, etc. They got me into the car I was looking at, but failed to inform me about some things I feel should have been mentioned and tried to make me feel like I was being irrational when I brought them up. The car required service before even a week had passed, and the sales manager said he doesn’t have any control over what his sales people tell customers they can offer “out of their own pockets”. We will not be returning to Auffenberg, and we will be making sure our contacts know about the issues we’ve had.

Alexus is good. Highly recommend her Need battery cover plate for the battery in the left rear of the trunk.