Auffenberg Ford Belleville

11/29/2023. Proceed at this dealership with extreme caution This dealership is full of predators looking to make you their prey, from the inexperienced, 21 year old salesman Dylan who has only been working there for a few months {he received 2 different calls from 2 previous customers complaining about the cars they had purchased}, to the loud talking and aggressive sales manager who was too busy to meet me - pretending to be busy on the phone while I could hear him ordering his lunch, to other 2 floor salemen trash talking about customers they could not sell and finally the slick talking finance manager Brandon who kept me waiting for hours for no valid reason since I had a cashiers check from my bank for the full price of the vehicle in my hands. Heavy on the high pressure sales tactics there were at least 10 separate attempts to have me finance through their banking affiliates, 5 attempts occurring even after I presented a cashiers check from my bank. I said NO 10 times. There were 8 separate attempts to get me to buy a ceramic coating for $1,000. I said NO 8 times. There were 6 specific attempts to get me to purchase an extended warranty even after I told them I had it handled already through my bank, I said NO 6 times. Each of the above listed individuals was committed only to persisting with these incessant attempts to manipulate and pressure me so they could make make more money on a high mileage vehicle they purchased at an auction. I finally had to get visably angry and threaten to walk out 2 different times for them to move forward to close the deal. My due diligence is the only reason I got a used car for a decent price. I would not recommend this dealership to my worst enemy. Zero Stars. Women shopping alone should have their guardrails all the way up. Women of Color should just not even bother shopping with this dealership.

I had a great experience with Auffenberg Ford Belleville. They delivered my car in great condition with a full tank of gas. They were professional, flexible and overall wonderful to work with. I would highly recommend.

Courteous and smiles everywhere. The staff I spoke to were so helpful. Love it! Bye

Great customer service good cars. I am a repeat customer. A special thanks to Alec

Fantastic support and a friendly staff. Auffenburg has always provided outstanding service and support. They make buying a vehicle a wonderful experience!

I had an enjoyable experience. The staff was very friendly. At no time through the process did I feel pressured. Drove home with my new car that afternoon.

Alexus was a joy to be around and everyone was so nice and helpful I love my new car

I asked a question to the service writer about the auto engine turn off gas saver mode when you stop for a red light. I had a problem with it that almost cost me to be in a serious accident. She had no clue what I was talking about.

Dealing with Alexus, Ron and Brandon was a quick and pleasant experience. Auffenberg Ford in Belleville IL is where I’ll recommend anyone to go looking for a new vehicle.

This dealership has been around for a long long time and they have always been a good company I’ve bought several vehicles from them and have been pleased with them