Reviews
Very friendly, knowledgeable and attentive to my needs.
Very friendly, knowledgeable and attentive to my needs. Terry was very helpful and something I noticed that stood out was that he listened to what I had to say, not what he wanted to tell me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Enjoyed the experience of buying my used vehicle.
Had a great experience with the staff at the dealership. Would recommend to anyone who is looking for a great used car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi David, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
My F250
Overall it was nice. I did call back the next day and it was difficult to reach someone. Everyone had voice mailboxes that were full.
- Customer service 4.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Alicia, we appreciate you taking the time to leave us this feedback. We would like to work towards a resolution, so if you are willing, please reach out to us at (618) 624-2277 to discuss this further.
The staff from start to finish has been amazing.
The staff from start to finish has been amazing. I asked for 4 different stock numbers and the sales staff showed me every option. The finance department was friendly and straightforward. The service department even post sale has been top notch and gone above and beyond.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Service and manager
Joe service manager helped straighten out a mess up on me and my daughters appointment times. Handled things very well with a nice personality
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Cheryl, we're happy you found our staff to be so supportive during your experience here at Auffenberg Ford, Inc.. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Auffenburg Ford is a highly professional and customer
Auffenburg Ford is a highly professional and customer friendly dealership. From the moment we walked in the door until we drove away we felt like a part of their family. I have purchased every vehicle I have owned from them since 2014 because their loyalty is second to none.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Always very friendly and helpful.
Always very friendly and helpful. Travis helped me with fixing the driver's seat to fit my specifications. Professional.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Alexus in sales is outstanding.
Alexus in sales is outstanding. Smart, thoughtful, and attentive, she greatly reduced the cognitive dissonance usually associated with buying a vehicle. Travis in service is terrific as well!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
All of the several employees with whom I dealt were
All of the several employees with whom I dealt were excellent, from sales to finance. I would recommend them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent service all around, thank you for your service
I have nothing but good things to say about Auffenberg
I have nothing but good things to say about Auffenberg Ford. I bought my last 2 cars there and they serviced both. Always friendly and professional and Joe Miller really went out of his way yesterday to help me out with a tire issue I’m having.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair