Auffenberg Auto Mall

Please avoid this dealership. If you are a unsatisfied customer they will ghost you and not respond to any form of communication. I am a business owner and would be out of business if I treated people this way. Don’t say you weren’t warned.

These people are impossible to deal with. They will not move on price and will give bare minimum for a trade. I also had to deal with the owner himself because of the incompetent sales personnel. I would definitely stay away from this group.

It was amazing. The salesman understood my needs and wants and financial situation and found me the perfect car

I asked several times, but could never get the requested pricing I was asking for.

I only gave them 1 star because I had to. I would have given them zero if I could. I purchased a pre owned Cherokee from them n August 2024. In January 2025 the transmission went out. It needs a whole new transmission! We had this car less than 6 months. Absolutely ridiculous. You would think a jeep dealer would sell reputable pre owned Jeep cars. I have left numerous messages with Auffenberg regarding this issue and they refuse to call me back.

Auffenberg Auto is what gives car dealers a bad name. Horrible experience...price quoted on website is not accurate and then they try to quote wholesale on your trade. Customer service is horrible too.

Deceptive Sales, Incompetent Repairs, and Abysmal Customer Service – Avoid at All Costs! If I could give zero stars, I would. Auffenberg O’Fallon Jeep is nothing short of a scam operation, selling misrepresented vehicles and providing some of the worst customer service I’ve ever experienced. I purchased a car from them that was blatantly misrepresented as having a clean Carfax and no accident history—but it didn’t take long to realize that was an outright lie. The car had clear and obvious signs of extensive front-end damage. The most damning evidence? The headlight was being held in place with ZIP TIES and screws jammed into places they didn’t belong. ZIP TIES. This was not a minor issue—it was a slap in the face to any customer expecting honesty and basic mechanical competence. When I went to replace the headlight assembly, I had to literally bend back part of the mount just to get the new headlight to fit properly. This means whoever “fixed” this car either had no idea what they were doing or just didn’t care. And the dealership either ignored it or actively covered it up. But wait—it gets worse! When I called to address the issue, the sales associate talked over me the entire time, dismissing my concerns with, “Well, I didn’t sell you the car, so it’s not my problem.” That’s the level of professionalism you can expect from Auffenberg O’Fallon Jeep. And as for their management? Nonexistent. I have tried multiple times to contact the manager, leaving messages, and he has not even bothered to reach out. Apparently, once they have your money, your business and concerns no longer matter. Auffenberg O’Fallon Jeep is either staffed by completely incompetent mechanics or they are knowingly running a con. Either way, they have no business selling cars. If you value honesty, integrity, and basic customer service, STAY FAR AWAY. There are plenty of dealerships that won’t take your money and run. This place is a disgrace.

Scheduled a visit to see a car for 2/6/25 the day before. I received several reminders of meeting with sales person, even the morning of. Got my daughter out of school and drove 45 minutes to get there for them to tell us the car was sold the night before. Why would they not call and tell me, either after it was sold or the morning of the appointment, that the car I was driving 45 minutes to see was sold. Now I understand why their autotrader and other platform reviews were so bad. Horrible customer service! Don’t drive long distances to see their cars.

One of the worst experiences in over 40 car deals. Do yourself a favor and go anywhere else and do not waste your time dealing or trying to work with auffenburg CDJR

The car we went to see was being fixed therefore we could not test drive it. I wasn’t told that until we arrived, however I was made the amazing offer to just buy it because so many others called about it. He said if I purchased it they would move it to the front of the line to be fixed & I could return it after 7 days if I decided I didn’t like it. Needless to say we left without even looking at the car. Thanks but no thanks that was also our second trip in 2 years neither was worth the drive.