Auffenberg Auto Mall

This company needs new ownership, with different standards of making sure customers are taken care of. There shop rates are 165 dollars an hour more than any other Jeep and dodge dealership around. The company needs to be way less greedy. I was being charged $210 dollars to dispose of a fuel pump literally insane.

I was in and out in less than an hour, and Jeanine was friendly and informative as always.

Excellent service and great sales team. John was very kind and worked with my budget.

Dealership was nice! Extremely clean when you walk in. We were greeted as soon as we walked in.

Brock was wonderful! We would definitely go back for all our truck needs. Great team and communication.

Competent and knowledgeable advisors. Friendly and very personable. Seems interested in what you're saying.

Sales Consultant: Joshua – Insulting "Goodwill" Offer for a Two-Time Buyer I am writing this review to express my extreme frustration with the sales management and communication standards at Auffenberg. I worked with Joshua on the purchase of a pre-owned vehicle. Because I am a repeat customer who has done business with this group before, I expected a standard level of professional courtesy. After my mechanic flagged a bad alternator and a failing battery during my 7-day return trial, I contacted Joshua to see if the management team would cooperate to fix these electrical items. They ducked my messages until the final day of my return window, only to reply with a script stating the car worked fine while it sat on their lot. As a "goodwill gesture," they offered to sell me a battery at cost—completely ignoring the failing alternator that would actually strand my family. Dealerships complain about a lack of buyer loyalty, but when a two-time customer hands you a direct opportunity to maintain a relationship, trying to sell them more parts instead of standing behind a vehicle's basic safety is a terrible business practice. I will be taking my vehicle service and all future family vehicle acquisitions to competing local dealerships.

Everyone was so great to work with. I walked away with exactly what I wanted ! Thank you

It was just an oil change and it was fine took no time at all

Rachel is very kind and sweet. She help me understand the recall on my jeep and scheduled me a day where I wouldn’t have to wait.