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Auffenberg Auto Mall

(401 reviews)
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Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 8:30am–6:00pm 7:00am–1:00pm
Sunday Closed Closed
New (866) 305-5530 (866) 305-5530
Used (618) 537-5111 (618) 537-5111
Service (888) 550-0372 (888) 550-0372

Inventory

See all 929 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since March 2013.
We're Auffenberg Dealer Group located in O'Fallon and Belleville and we offer one of the largest new and pre-owned vehicle selections in the Illinois St. Louis Metro East area. Ford Hyundai Kia Nissan Mazda Volkswagen and our Pre-Owned Superstore in O'Fallon with our Auffenberg Ford Belleville store in Belleville. Combined our lots carry nearly every new and used make and model car truck SUV and van available for the Collinsville Alton Edwardsville Highland Scott Air Force Base Mount Vernon Mascoutah Millstadt Fairview Heights St. Charles Saint Louis City and St. Louis County area.
Great Selection Great Service - It's Auffenberg!

Service center

Phone number (888) 550-0372

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:00am–1:00pm
Sunday
Closed

Reviews

(401 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Auffenberg Auto Mall from DealerRater.

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Please avoid this dealership.

Please avoid this dealership. If you are a unsatisfied customer they will ghost you and not respond to any form of communication. I am a business owner and would be out of business if I treated people this way. Don’t say you weren’t warned.

Please avoid this dealership.

Please avoid this dealership. If you are a unsatisfied customer they will ghost you and not respond to any form of communication. I am a business owner and would be out of business if I treated people this way. Don’t say you weren’t warned.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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These people are impossible to deal with.

These people are impossible to deal with. They will not move on price and will give bare minimum for a trade. I also had to deal with the owner himself because of the incompetent sales personnel. I would definitely stay away from this group.

These people are impossible to deal with.

These people are impossible to deal with. They will not move on price and will give bare minimum for a trade. I also had to deal with the owner himself because of the incompetent sales personnel. I would definitely stay away from this group.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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It was amazing.

It was amazing. The salesman understood my needs and wants and financial situation and found me the perfect car

It was amazing.

It was amazing. The salesman understood my needs and wants and financial situation and found me the perfect car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Auffenberg Nissan. We look forward to your next visit! Take care!

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I asked several times, but could never get the requested

I asked several times, but could never get the requested pricing I was asking for.

I asked several times, but could never get the requested

I asked several times, but could never get the requested pricing I was asking for.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Hi Jim, we regret your most recent visit with us was not up to the standards we strive for. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (618) 624-2277.

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I only gave them 1 star because I had to.

I only gave them 1 star because I had to. I would have given them zero if I could. I purchased a pre owned Cherokee from them n August 2024. In January 2025 the transmission went out. It needs a whole new transmission! We had this car less than 6 months. Absolutely ridiculous. You would think a jeep dealer would sell reputable pre owned Jeep cars. I have left numerous messages with Auffenberg regarding this issue and they refuse to call me back.

I only gave them 1 star because I had to.

I only gave them 1 star because I had to. I would have given them zero if I could. I purchased a pre owned Cherokee from them n August 2024. In January 2025 the transmission went out. It needs a whole new transmission! We had this car less than 6 months. Absolutely ridiculous. You would think a jeep dealer would sell reputable pre owned Jeep cars. I have left numerous messages with Auffenberg regarding this issue and they refuse to call me back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for sharing your feedback. We are truly sorry to hear about your experience and understand how frustrating this situation must be. We take all concerns seriously and have looked into the matter. However, after reviewing our records, no manager recalls receiving messages regarding this issue. This is definitely not how we conduct business, and we sincerely apologize if our response did not meet your expectations. We understand that cars, regardless of the manufacturer, can sometimes experience unforeseen issues. While we don't make the vehicles, we do everything in our power as a dealership to ensure that our customers are supported, especially when it comes to the quality of pre-owned vehicles. Believe it or not the new ones too. It’s important to us that you feel confident and taken care of when you purchase from us, and we are committed to addressing any concerns you have. We would be more than happy to work with you to resolve this issue and find a solution that addresses your concerns. Please feel free to reach out directly at 618-624-2277 and ask for me Jason K. Again, we apologize for the inconvenience and frustration you've experienced. We look forward to the opportunity to make things right.

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Auffenberg Auto is what gives car dealers a bad name.

Auffenberg Auto is what gives car dealers a bad name. Horrible experience...price quoted on website is not accurate and then they try to quote wholesale on your trade. Customer service is horrible too.

Auffenberg Auto is what gives car dealers a bad name.

Auffenberg Auto is what gives car dealers a bad name. Horrible experience...price quoted on website is not accurate and then they try to quote wholesale on your trade. Customer service is horrible too.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Thank you for sharing your feedback. We are genuinely sorry to hear about your experience, and we completely understand your frustration. We strive to provide accurate pricing and fair trade evaluations, and it’s disheartening to learn that we did not meet those expectations in your case. Pricing and trade-in values can vary due to several factors, and while we make every effort to ensure accuracy, there are times when we may miss certain evaluations. We take these situations seriously and are constantly working to improve our processes to avoid any misunderstandings. We also apologize if our customer service fell short of what you expected. Our goal is always to create a positive, transparent experience for every customer, and we regret that this wasn’t reflected in your visit. We truly value your feedback as it helps us grow and improve. If there’s any way we can resolve this for you or further address your concerns, please feel free to reach out directly. Thank you for bringing this to our attention, and we hope to have the opportunity to make things right. Jason K General Manager 618-624-2277

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Deceptive Sales, Incompetent Repairs, and Abysmal

Deceptive Sales, Incompetent Repairs, and Abysmal Customer Service – Avoid at All Costs! If I could give zero stars, I would. Auffenberg O’Fallon Jeep is nothing short of a scam operation, selling misrepresented vehicles and providing some of the worst customer service I’ve ever experienced. I purchased a car from them that was blatantly misrepresented as having a clean Carfax and no accident history—but it didn’t take long to realize that was an outright lie. The car had clear and obvious signs of extensive front-end damage. The most damning evidence? The headlight was being held in place with ZIP TIES and screws jammed into places they didn’t belong. ZIP TIES. This was not a minor issue—it was a slap in the face to any customer expecting honesty and basic mechanical competence. When I went to replace the headlight assembly, I had to literally bend back part of the mount just to get the new headlight to fit properly. This means whoever “fixed” this car either had no idea what they were doing or just didn’t care. And the dealership either ignored it or actively covered it up. But wait—it gets worse! When I called to address the issue, the sales associate talked over me the entire time, dismissing my concerns with, “Well, I didn’t sell you the car, so it’s not my problem.” That’s the level of professionalism you can expect from Auffenberg O’Fallon Jeep. And as for their management? Nonexistent. I have tried multiple times to contact the manager, leaving messages, and he has not even bothered to reach out. Apparently, once they have your money, your business and concerns no longer matter. Auffenberg O’Fallon Jeep is either staffed by completely incompetent mechanics or they are knowingly running a con. Either way, they have no business selling cars. If you value honesty, integrity, and basic customer service, STAY FAR AWAY. There are plenty of dealerships that won’t take your money and run. This place is a disgrace.

Deceptive Sales, Incompetent Repairs, and Abysmal

Deceptive Sales, Incompetent Repairs, and Abysmal Customer Service – Avoid at All Costs! If I could give zero stars, I would. Auffenberg O’Fallon Jeep is nothing short of a scam operation, selling misrepresented vehicles and providing some of the worst customer service I’ve ever experienced. I purchased a car from them that was blatantly misrepresented as having a clean Carfax and no accident history—but it didn’t take long to realize that was an outright lie. The car had clear and obvious signs of extensive front-end damage. The most damning evidence? The headlight was being held in place with ZIP TIES and screws jammed into places they didn’t belong. ZIP TIES. This was not a minor issue—it was a slap in the face to any customer expecting honesty and basic mechanical competence. When I went to replace the headlight assembly, I had to literally bend back part of the mount just to get the new headlight to fit properly. This means whoever “fixed” this car either had no idea what they were doing or just didn’t care. And the dealership either ignored it or actively covered it up. But wait—it gets worse! When I called to address the issue, the sales associate talked over me the entire time, dismissing my concerns with, “Well, I didn’t sell you the car, so it’s not my problem.” That’s the level of professionalism you can expect from Auffenberg O’Fallon Jeep. And as for their management? Nonexistent. I have tried multiple times to contact the manager, leaving messages, and he has not even bothered to reach out. Apparently, once they have your money, your business and concerns no longer matter. Auffenberg O’Fallon Jeep is either staffed by completely incompetent mechanics or they are knowingly running a con. Either way, they have no business selling cars. If you value honesty, integrity, and basic customer service, STAY FAR AWAY. There are plenty of dealerships that won’t take your money and run. This place is a disgrace.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Scheduled a visit to see a car for 2/6/25 the day before.

Scheduled a visit to see a car for 2/6/25 the day before. I received several reminders of meeting with sales person, even the morning of. Got my daughter out of school and drove 45 minutes to get there for them to tell us the car was sold the night before. Why would they not call and tell me, either after it was sold or the morning of the appointment, that the car I was driving 45 minutes to see was sold. Now I understand why their autotrader and other platform reviews were so bad. Horrible customer service! Don’t drive long distances to see their cars.

Scheduled a visit to see a car for 2/6/25 the day before.

Scheduled a visit to see a car for 2/6/25 the day before. I received several reminders of meeting with sales person, even the morning of. Got my daughter out of school and drove 45 minutes to get there for them to tell us the car was sold the night before. Why would they not call and tell me, either after it was sold or the morning of the appointment, that the car I was driving 45 minutes to see was sold. Now I understand why their autotrader and other platform reviews were so bad. Horrible customer service! Don’t drive long distances to see their cars.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration you experienced. We understand how disappointing it must have been to arrive after driving such a distance only to find that the car was no longer available. This is certainly not the level of service we aim to provide, and we truly regret that you didn’t receive the communication you deserved. We are actively reviewing our processes to ensure that this doesn’t happen again in the future. Your experience is important to us, and we hope you will give us another chance to serve you better. If you have any further questions or would like assistance finding a vehicle, please don’t hesitate to reach out directly. Jason K General Manager 618-624-2277

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One of the worst experiences in over 40 car deals.

One of the worst experiences in over 40 car deals. Do yourself a favor and go anywhere else and do not waste your time dealing or trying to work with auffenburg CDJR

One of the worst experiences in over 40 car deals.

One of the worst experiences in over 40 car deals. Do yourself a favor and go anywhere else and do not waste your time dealing or trying to work with auffenburg CDJR

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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The car we went to see was being fixed therefore we could

The car we went to see was being fixed therefore we could not test drive it. I wasn’t told that until we arrived, however I was made the amazing offer to just buy it because so many others called about it. He said if I purchased it they would move it to the front of the line to be fixed & I could return it after 7 days if I decided I didn’t like it. Needless to say we left without even looking at the car. Thanks but no thanks that was also our second trip in 2 years neither was worth the drive.

The car we went to see was being fixed therefore we could

The car we went to see was being fixed therefore we could not test drive it. I wasn’t told that until we arrived, however I was made the amazing offer to just buy it because so many others called about it. He said if I purchased it they would move it to the front of the line to be fixed & I could return it after 7 days if I decided I didn’t like it. Needless to say we left without even looking at the car. Thanks but no thanks that was also our second trip in 2 years neither was worth the drive.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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