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Auffenberg Auto Mall

(400 reviews)
Visit Auffenberg Auto Mall
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 8:30am–6:00pm 7:00am–1:00pm
Sunday Closed Closed
New (866) 305-5530 (866) 305-5530
Used (618) 537-5111 (618) 537-5111
Service (888) 550-0372 (888) 550-0372

Reviews

(400 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Auffenberg Auto Mall from DealerRater.

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Mark did a great job finding a range of vehicles that...

Mark did a great job finding a range of vehicles that were in my target price range and requirements. He had them all ready for test drive upon my arrival. He was honest and upfront about each vehicle and did his best to find the right fit.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

A GREAT buying Experience at Auffenberg

I went to the Pre-Owned dealership a couple of weeks ago, strictly looking. I was met by Jeremy Rhein. His no nonsense and honest approach ended up putting me into a car I never thought I could own! It was a breath of fresh air approach of selling! He was very upfront with what I could afford versus what I wanted/ and needed. It was a very smooth and quick process. He worked so well with Ron in finance and I was set and ready to go in a matter of hours. I buy ALOT of cars and the majority of them through Auffenberg, but this was the best buying experience I have had. I ended up with an amazing car, very favorable trade in and an INCREDIBLE monthly car payment. I have always enjoyed buying from Auffenberg, but will definitely be recommending this location to my family and friends after my experience with Jeremy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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My first car shopping experience was at Auffenberg Nissan...

My first car shopping experience was at Auffenberg Nissan with Mark Chapman. I was very nervous about buying a vehicle and had several questions. I was very pleased how Mark handled my shopping experience and made me feel comfortable, never did I feel pressure to pick a car. He answered my questions professionally and provided information about the cars to make the best decision. Mark made the experience enjoyable as he was very knowledgable and patient. I was impressed with Mark and recommended him to several friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great salesman

Keith Bernasco sold me my 2013 Nissan Altima He is a delight, very charming and convincing and so willing to help

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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I purchased my first new Nissan from Mark Chapman a...

I purchased my first new Nissan from Mark Chapman a little over a year ago. Then, he was courteous and helpful. The most impressive part of my experience, though I am female, Mark did not try to sell me a car based on how it looked on the outside, but rather, based on how it fit the needs of what I was looking for. Due to an unfortunate incident (read: I totaled the first Nissan), I found myself on the market again. Without hesitation, I returned to the Auffenberg Nissan group and, specifically, Mark. Ideally, I won't need another vehicle quite so soon, but should I find myself needing or wanting to purchase another one, my first (and likely only) stop will be to see Mark.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Paul Bauza

I had a great experience buying my Scion TC from Auffenberg. Paul was a great help and really personable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Mark was extremely fun to work with. He did a very good...

Mark was extremely fun to work with. He did a very good job helping me with making choices on buying a new car. I will definitely go back there in the future!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Customer loyalty

I will always and never hesitate to send potential "car shoppers" to Jason Hall In O'Fallon, Il. His knowledge and reputation speaks for itself. Class act. Always and very hard to find a person you can trust to give you the best possible deal EVERY TIME ! Jason Hall is that person. -Steve W

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Paul bauza

Paul is fantastic!! He worked as hard as he possibly could to get me the car I wanted!! He went above and beyond!!! I am so thankful!! He reassured me that I was paying a great pice for my car!! I'm so glad he was my sales rep!! I will be sending co-workers and friends down to him to get cars!! THANK YOU SO MUCH PAUL YOUR THE BEST!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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All around a great buying experience!!

A few years ago I had a bad experience with another local auffenberg and swore I would never buy there again, but thanks to Mike Lindsey I will be back! He was an all around great salesman and we are very happy with our purchase! Ron Turner in financing was also awesome!! Very pleased with our service and our vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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