Folsom Lake Toyota

Shopped around and best deal. Found model and extras I wanted. Fleet manager did met and beat other dealer quotes. Would recommend to others. Excellent... follow up.

Good. 2nd time oil changed at this dealer. Odd thing was that in their service write-up, it recommended 35psi for front tire when my door panel says 26psi.... Only noticed this after I left.

I was recently in a car accident and since I have had my Toyota Camry since high school, it was finally time to upgrade. Being a recent college graduate... with a low income, getting a low monthly payment as well as going through the process quickly was very important for me. I grew up near Folsom, and even though I now live in Orange County working at a very high-end car dealership, my parents told me I should contact Jeff Bear, the GM of Folsom Lake Toyota, since they have been buying their cars from him for many years and trust him. Jeff called me right away to discuss my options of getting the car I wanted (Rav4) as a "1st Time Buyer" and recommended I go through the Toyota College Grad program and lease a new vehicle. Again, since I work in the car industry, I know how busy General Managers are and how important customer service is. Jeff then put me in contact immediately with his Internet Sales Director, Ben Stahlecker, who worked out a deal very quickly with a monthly payment that I could afford. Since I still hadn't test driven and was not sure about how I would get a leased vehicle from Folsom to Orange County, I went to a local Toyota dealership in Orange County that was recommended by a coworker. Unbelievably, I had horrible customer service from the time of trying to get a hold of a sales person multiple times to set up a test drive to when I actually got to the dealership. I couldn't help thinking they didn't take me seriously because I am a young female. There was no way I was going to even consider buying from them and so I called Ben at Folsom Lake Toyota back. Right away he pulled up the deal he had worked out for me, said he had the exact car and color I wanted in stock, and that he would ship it down to Orange County to me within the week! I received my brand new Rav4 in perfect condition and couldn't be happier. Even my coworkers who have been in the car industry much longer than I have been were surprised at the good deal they worked out for me. My experience with Folsom Lake Toyota has been effortless, simple, and I am very happy with my decision to go with them instead of a dealership closer to where I live. I know I am going to continue my relationship with them for many years - no matter what part of California I end up in. Thank you Folsom Lake Toyota, keep up the good work!

Gibriel Kargbo treated me with a great deal of respect. Explained the repair thoroughly. I have dealt with Gibriel for the past three years and he has... been great each time.

I have never been disappointed with bringing my car to be serviced at Folsom Toyota. All of the service advisors are great people. This time I had Matt... Johnson and I was so impressed with his knowledge of the needs of my 220,000 mile Toyota Yaris. These guys have kept my car running great all these years.

Amazing service thank you for giving me a great price for 07 Toyota Camry it drive amazing for next vehicle we will purchasing form the same location thanks...

Gibriel continues to provide too-notch customer service and treat all his customers as if they are his last and only customer. He is a Pro and I highly... recommend him.

About half way home (2 hour drive) I turned on the radio in the “Factory Certified” Tundra I spent $42,xxx on and found that the front door speakers are... blown. Apparently the stereo is not something that is not inspected before the vehicle is “Toyota Certified”. Now I get to spend more money to buy speakers that don’t rattle. Also I would suggest that the reps should probably not ask about scars on a customers face, not all of us have fond memories about serious injuries we have suffered. Most of all, it’s not a car salesman’s business what happened to me. My truck is great but I will not be going back to this dealer in the future.

Our experience was nothing short of amazing. Everyone was very courteous n very friendly and no pushyness.Sales personal was also very friendly . Went... out of their way to get everything I wanted in my truck.I cant say enough about good things about the poee that were involved in my buying my truck.

Great customer service by Gibriel; price was fair, waiting area was nice and it was good to have coffee and water available along with cable TV.