Folsom Lake Toyota

When you drive up for your service appt it is not well organized. A runner will come ask what are you there for and do you have an appt, who is your advisor?... I replied then she asked if I wanted to see someone else. No I have an appt why would I want to see someone else? Then she told me he was out. I told her yes I want to get my car serviced and I have an appt. her response, well who do you want to see? I thought really? Should I leave? Finally Gibriel came out and sent it back for the service. He was great.

Simple buying process via internet and email. I have researched the price and finally chose FLT for the best price (after a couple rounds of negotiation... via email). The car was ready at the time of my visit. Finance process was also fast and "no pressure" on the extras. Total less than 2 hours until we drove the car home. FLT was the only dealer we found (out of total 4 dealers) that honored the "Clean fuel reward program" for the Prius Prime. Thank you Devin, Mitchell, and Ben (Finance) for your customer service. Highly recommended

I was recently in a car accident and since I have had my Toyota Camry since high school, it was finally time to upgrade. Being a recent college graduate... with a low income, getting a low monthly payment as well as going through the process quickly was very important for me. I grew up near Folsom, and even though I now live in Orange County working at a very high-end car dealership, my parents told me I should contact Jeff Bear, the GM of Folsom Lake Toyota, since they have been buying their cars from him for many years and trust him. Jeff called me right away to discuss my options of getting the car I wanted (Rav4) as a "1st Time Buyer" and recommended I go through the Toyota College Grad program and lease a new vehicle. Again, since I work in the car industry, I know how busy General Managers are and how important customer service is. Jeff then put me in contact immediately with his Internet Sales Director, Ben Stahlecker, who worked out a deal very quickly with a monthly payment that I could afford. Since I still hadn't test driven and was not sure about how I would get a leased vehicle from Folsom to Orange County, I went to a local Toyota dealership in Orange County that was recommended by a coworker. Unbelievably, I had horrible customer service from the time of trying to get a hold of a sales person multiple times to set up a test drive to when I actually got to the dealership. I couldn't help thinking they didn't take me seriously because I am a young female. There was no way I was going to even consider buying from them and so I called Ben at Folsom Lake Toyota back. Right away he pulled up the deal he had worked out for me, said he had the exact car and color I wanted in stock, and that he would ship it down to Orange County to me within the week! I received my brand new Rav4 in perfect condition and couldn't be happier. Even my coworkers who have been in the car industry much longer than I have been were surprised at the good deal they worked out for me. My experience with Folsom Lake Toyota has been effortless, simple, and I am very happy with my decision to go with them instead of a dealership closer to where I live. I know I am going to continue my relationship with them for many years - no matter what part of California I end up in. Thank you Folsom Lake Toyota, keep up the good work!

Excellent service. A great deal of personal attention provided for my truck.

At first I was surprised when asked if I had a preferred service advisor and said I didnt. Got very lucky with Paul. He was nice, not intimidating which... is great because I dont know about car stuff, explained what I should get serviced and why. THEN after explaining a problem with my rear hatch door, he went outside right then to check it out and reset the programming on it. By doing that not only did he fix the issue of it not opening and closing but I didnt have to spend over $500 to replace it! I will be a forever loyal customer. I left super happy.

Ahn service rep the best ever there. Should promote him.

They went over and above trying to get me a rental car, getting my car fixed in a timely fashion. Love the attitude of the service people

Great service. Staff professional and friendly. I have been having my vehicles serviced at Folsom Lake toyota for years. Service Tech Ahn was informative... and precise with answering all my automotive needs Thanks again.

Thank you Chris Avalos for your exceptional service. Your professionalism, knowledge, efficiency and genuine caring are greatly appreciated. Your trustworthy... expertise is the reason I return to the dealership.

I honestly can't say how well the repairs are yet, as I just picked up the truck on Friday (it's now Monday, and I didn't drive it over the weekend). ... However, the rates are VERY, VERY HIGH...excessively high!! I will NOT return to this location.