Folsom Lake Toyota

I was recently in a car accident and since I have had my Toyota Camry since high school, it was finally time to upgrade. Being a recent college graduate with a low income, getting a low monthly payment as well as going through the process quickly was very important for me. I grew up near Folsom, and even though I now live in Orange County working at a very high-end car dealership, my parents told me I should contact Jeff Bear, the GM of Folsom Lake Toyota, since they have been buying their cars from him for many years and trust him. Jeff called me right away to discuss my options of getting the car I wanted (Rav4) as a "1st Time Buyer" and recommended I go through the Toyota College Grad program and lease a new vehicle. Again, since I work in the car industry, I know how busy General Managers are and how important customer service is. Jeff then put me in contact immediately with his Internet Sales Director, Ben Stahlecker, who worked out a deal very quickly with a monthly payment that I could afford. Since I still hadn't test driven and was not sure about how I would get a leased vehicle from Folsom to Orange County, I went to a local Toyota dealership in Orange County that was recommended by a coworker. Unbelievably, I had horrible customer service from the time of trying to get a hold of a sales person multiple times to set up a test drive to when I actually got to the dealership. I couldn't help thinking they didn't take me seriously because I am a young female. There was no way I was going to even consider buying from them and so I called Ben at Folsom Lake Toyota back. Right away he pulled up the deal he had worked out for me, said he had the exact car and color I wanted in stock, and that he would ship it down to Orange County to me within the week! I received my brand new Rav4 in perfect condition and couldn't be happier. Even my coworkers who have been in the car industry much longer than I have been were surprised at the good deal they worked out for me. My experience with Folsom Lake Toyota has been effortless, simple, and I am very happy with my decision to go with them instead of a dealership closer to where I live. I know I am going to continue my relationship with them for many years - no matter what part of California I end up in. Thank you Folsom Lake Toyota, keep up the good work!

I went in on Saturday and I did not any appointment, I was ready to leave the car there. Service attended told me the supervisor will take care the service. The supervisor came in and with a BAD attitude as if I went there to steal something. I have purchased Toyota PLATIMUM extended warranty (from Folsom lake Toyota itself), the GUY was saying NONE of the issues are covered by the warranty. He should have at least check what I have as warranty. Later admitted I have the best warranty. Couple of issues were reported by their own technician in previous oil change. It was in my service report as well. He was saying “there was no report like that”. He has to do a diagnose again I have to pay $135 for the diagnose the issue which is already reported by their own technician I was willing to pay the money, however his attitude and arrogance made to take my car from there and get it repaired from another place STAY AWAY FROM THIS DEALER AND SERVICE CENTER

When I scheduled appointment they told me it will take about 2 hours to fix my car; however, Forest Creasy didn't explained anything when I droped my car at 8:40am. I had to call them several times before it was ready, he called me around 3pm and said my car is ready for pick up but battery is dead and I have to buy new one and it will cost me $340??? When I came to pick up the car I asked him what happen to my battery I never had a problem with it, it always started without any problem and he was so rude didn't want to explain anything. He told me did you see your battery???? Why do I have to see it if I never have a problem with it. Are they triyng to make money on us???? I'm using same battery for over a month now after that and it's working fine, there is nothing wrong with my battery. Very rude service consultant, didn't want to deal with me. I wouldn't reccomend him to anyone. Did they use my battery for something????