Reviews
I had an 11 o’clock appointment and didn’t get checked in
I had an 11 o’clock appointment and didn’t get checked in with an advisor till 1230.. I went in for a fifth of July special oil change and then I didn’t get out until 3:30.. it took 4 1/2 hours for me to get a oil change and my maintenance needed message didn’t get reset. I’m not going to drive across town to have it done because I’m 30 miles away from the dealership. I need to have other things done to my car, but I’ll go to someplace closer after that long wait.
I had an 11 o’clock appointment and didn’t get checked in
I had an 11 o’clock appointment and didn’t get checked in with an advisor till 1230.. I went in for a fifth of July special oil change and then I didn’t get out until 3:30.. it took 4 1/2 hours for me to get a oil change and my maintenance needed message didn’t get reset. I’m not going to drive across town to have it done because I’m 30 miles away from the dealership. I need to have other things done to my car, but I’ll go to someplace closer after that long wait.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Very professional and delivered exactly as promised.
Very professional and delivered exactly as promised. There was no haggling at all. I highly recommend.
Very professional and delivered exactly as promised.
Very professional and delivered exactly as promised. There was no haggling at all. I highly recommend.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Chris made sure I knew everything about this service, and
Chris made sure I knew everything about this service, and made reasonable recommendations about future service needs. He ensured that I didn't schedule unnecessary service. I've asked him to be my permanence service rep.
Chris made sure I knew everything about this service, and
Chris made sure I knew everything about this service, and made reasonable recommendations about future service needs. He ensured that I didn't schedule unnecessary service. I've asked him to be my permanence service rep.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I have had a good experience working with everyone there
I have had a good experience working with everyone there in the processs of purchasing my new car. John Key was especially very helpful from the beginning to the end.
I have had a good experience working with everyone there
I have had a good experience working with everyone there in the processs of purchasing my new car. John Key was especially very helpful from the beginning to the end.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Aka, thank you for your kind review; we are happy to pass along your comments to the team here at Folsom Lake Toyota! Please don't hesitate to reach out if there's anything additional we can do for you.
Folsom Lake Toyota is our preferred Toyota dealership for
Folsom Lake Toyota is our preferred Toyota dealership for purchasing a new Toyota. We appreciate working with John Key when we purchase a new car.
Folsom Lake Toyota is our preferred Toyota dealership for
Folsom Lake Toyota is our preferred Toyota dealership for purchasing a new Toyota. We appreciate working with John Key when we purchase a new car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy you found our staff to be so supportive during your experience here at Folsom Lake Toyota. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Easy to visit.
Easy to visit. No pressure sales enjoyed the process of finding a car that spoked to me and they filled the tank. Nice touch to me anyway car looks good in my garage
Easy to visit.
Easy to visit. No pressure sales enjoyed the process of finding a car that spoked to me and they filled the tank. Nice touch to me anyway car looks good in my garage
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Jerry was the best salesman I felt very comfortable with
Jerry was the best salesman I felt very comfortable with him. He is definitely an assist to the company.
Jerry was the best salesman I felt very comfortable with
Jerry was the best salesman I felt very comfortable with him. He is definitely an assist to the company.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Hi, we are very happy to have provided you with such a positive experience! We hope to see you soon!
Paul Barwick did a great job scheduling my car’s service
Paul Barwick did a great job scheduling my car’s service and getting me out on time.
Paul Barwick did a great job scheduling my car’s service
Paul Barwick did a great job scheduling my car’s service and getting me out on time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to Paul here at Folsom Lake Toyota! We are always more than happy to assist you if anything else comes up. Take care!
John was awesome he answered all my questions was very
John was awesome he answered all my questions was very thorough and accommodating to my needs.
John was awesome he answered all my questions was very
John was awesome he answered all my questions was very thorough and accommodating to my needs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for your kind review; we are happy to pass along your comments to John here at Folsom Lake Toyota! We are always more than happy to assist you if anything else comes up. Take care!
service manager works very hard to do the work.
service manager works very hard to do the work. nice and patient. but I not speak english.
service manager works very hard to do the work.
service manager works very hard to do the work. nice and patient. but I not speak english.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi William, we're happy you found our staff to be so supportive during your experience here at Folsom Lake Toyota. If you have any further questions, please give us a call. We're always happy to help!