Reviews
I have bought a few cars from the dealership and I have
I have bought a few cars from the dealership and I have referred perhaps more than 10 people that have purchased either infinity or Mazda the best place in Northern California to deal with very kind good people. Management group Service department is amazing as well clean they do great job Highly recommended
I have bought a few cars from the dealership and I have
I have bought a few cars from the dealership and I have referred perhaps more than 10 people that have purchased either infinity or Mazda the best place in Northern California to deal with very kind good people. Management group Service department is amazing as well clean they do great job Highly recommended
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your continued support and loyalty! We're truly honored to have earned your trust over the years, and we're grateful for the many referrals you've sent our way. We're proud to hear that both our sales and service teams have consistently delivered a great experience. Your kind words about our staff and management team are greatly appreciated. Thank you for recommending us as the best place in Northern California - we look forward to serving you and your referrals for years to come!
Micah was great!
Micah was great! He explained everything and put me ease. I have had issues in the past with the previous Infiniti dealership and after working with Micah, I am hopeful, this time will be a better experience.
Micah was great!
Micah was great! He explained everything and put me ease. I have had issues in the past with the previous Infiniti dealership and after working with Micah, I am hopeful, this time will be a better experience.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words and for giving us the opportunity to earn your trust. We're so glad to hear that Micah was able to put you at ease and provide the clear, supportive experience you deserved. We understand how important it is to feel confident in your dealership, and we're hopeful this marks the beginning of a much better experience moving forward. We're here for you every step of the way!
I had a good entry but was kept up with updates on the
I had a good entry but was kept up with updates on the status of my car. I had keep calling in. Also they did wash my vehicle when work completed. Part of that was needing to pickup my vehicle. Otherwise work done was great as well was Mica.
I had a good entry but was kept up with updates on the
I had a good entry but was kept up with updates on the status of my car. I had keep calling in. Also they did wash my vehicle when work completed. Part of that was needing to pickup my vehicle. Otherwise work done was great as well was Mica.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you taking the time to share your experience and are happy to hear that Mica and the team did a great job. We understand that staying updated is important and will strive to keep you better informed in the future. Thank you for your patience and for trusting us with your vehicle!
Infiniti consistently meets my needs.
Infiniti consistently meets my needs. Whether it’s a simple oil change or a more complex issue they are friendly and helpful.
Infiniti consistently meets my needs.
Infiniti consistently meets my needs. Whether it’s a simple oil change or a more complex issue they are friendly and helpful.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words! We're thrilled to hear that your experiences with INFINITI have consistently met your needs. We truly appreciate your loyalty and look forward to continuing to serve you!
Good customer service but they need to work on decreasing
Good customer service but they need to work on decreasing the waiting time for their customers
Good customer service but they need to work on decreasing
Good customer service but they need to work on decreasing the waiting time for their customers
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
This is Michael Jeffries, Service Manager at INFINITI Roseville. I sincerely apologize for the wait time during your visit.We’ve addressed your feedback with our team to help improve going forward. While we’re glad to hear the service itself met your expectations, we always strive to deliver both quality and efficiency. If there’s anything you’d like to discuss further, I’m here for you at 916-770-8400.
This dealership conveniently located in Roseville area.
This dealership conveniently located in Roseville area. The place is clean. The people are friendly and efficient. Highly recommend this place for your car services.
This dealership conveniently located in Roseville area.
This dealership conveniently located in Roseville area. The place is clean. The people are friendly and efficient. Highly recommend this place for your car services.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We're happy to hear you found our dealership conveniently located, clean, and staffed with friendly, efficient people. Your recommendation means a lot to us - thank you for choosing us for your car services!
I spoke with Dave about a lease return and possibly
I spoke with Dave about a lease return and possibly getting another vehicle. When I showed up at the dealership, Dave and the staff were ready help. I ended up returning my leased vehicle and getting another vehicle. The process was seamless.
I spoke with Dave about a lease return and possibly
I spoke with Dave about a lease return and possibly getting another vehicle. When I showed up at the dealership, Dave and the staff were ready help. I ended up returning my leased vehicle and getting another vehicle. The process was seamless.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience! We're glad Dave and our team were prepared and made your lease return and new vehicle purchase seamless. It’s great to hear everything went smoothly, and we look forward to assisting you again in the future!
Service department well organized.
Service department well organized. Will return again in the future. Thanks for the loaner car!
Service department well organized.
Service department well organized. Will return again in the future. Thanks for the loaner car!
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Catherine, Thank you for your feedback! We're glad to hear our service department was well organized and that the loaner car made your visit more convenient. We look forward to assisting you again in the future! Safe travels!
Bought an infinity from Roseville infinity.
Bought an infinity from Roseville infinity. Great customer service. Jason and Terry were awesome. I recommend them.
Bought an infinity from Roseville infinity.
Bought an infinity from Roseville infinity. Great customer service. Jason and Terry were awesome. I recommend them.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the kind words! We are so glad you had a great experience Jason and Terry! They really are amazing and we're so glad they left a lasting impression. We wish you many happy miles ahead!
Very busy.
Very busy. Continued to search for possible problems and repaired all they found. Since they are the the only dealer around I hope they plan to handle a large number of repairs.
Very busy.
Very busy. Continued to search for possible problems and repaired all they found. Since they are the the only dealer around I hope they plan to handle a large number of repairs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback and for trusting us with your vehicle’s care. We’re glad our team was thorough in identifying and repairing any issues to keep your car running smoothly. We appreciate your patience during busy times and want you to know we’re continually working to provide timely, quality service despite high demand. If you ever have any questions or need assistance, please don’t hesitate to reach out!