Reviews
I've had my 2008 G37S serviced at INFINITI Roseville
I've had my 2008 G37S serviced at INFINITI Roseville twice since moving to the area from San Jose. Both times, my service agent was Dan Chastain. He is a great service agent. Everything went smoothly both times, with repairs completed successfully. Check-in/check-out was easy. Repair costs seemed, well, a bit high, but that seems to be the norm for all work done by any dealership.
I've had my 2008 G37S serviced at INFINITI Roseville
I've had my 2008 G37S serviced at INFINITI Roseville twice since moving to the area from San Jose. Both times, my service agent was Dan Chastain. He is a great service agent. Everything went smoothly both times, with repairs completed successfully. Check-in/check-out was easy. Repair costs seemed, well, a bit high, but that seems to be the norm for all work done by any dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Had my car in shop.
Had my car in shop. One of the things I asked for was to check rear passenger tire as it was continually losing air. They belatedly checked it and said they couldn't find anything but that they didn't have a tire immersion sink to test for leaks, perhaps I should go to America's Tire and ask them to take a look (the car was in for other service) I purchased these tires from Rsvl Infinity in October 2023. So, I drive off and several miles later the tire pressure shows to be 27 lbs. They hadn't even put air in the tire. I called immediately, but you can neve get a service rep, only the voice mail of a person that I'm not even working with. I was told to bring in car at 9AM so that it would be ready by 1PM. It was reedy at 3:30PM and the tire had not been looked at. That was another half hour. This was Thursday. It's now Saturday and no one has called me back. Guess I'll go to America's Tire. I have had 2 QX 60's since 2015. I have previously been pleased with service dept. I NEVER take my car any where else, so it doesn't feel good to leave this negative review.
Had my car in shop.
Had my car in shop. One of the things I asked for was to check rear passenger tire as it was continually losing air. They belatedly checked it and said they couldn't find anything but that they didn't have a tire immersion sink to test for leaks, perhaps I should go to America's Tire and ask them to take a look (the car was in for other service) I purchased these tires from Rsvl Infinity in October 2023. So, I drive off and several miles later the tire pressure shows to be 27 lbs. They hadn't even put air in the tire. I called immediately, but you can neve get a service rep, only the voice mail of a person that I'm not even working with. I was told to bring in car at 9AM so that it would be ready by 1PM. It was reedy at 3:30PM and the tire had not been looked at. That was another half hour. This was Thursday. It's now Saturday and no one has called me back. Guess I'll go to America's Tire. I have had 2 QX 60's since 2015. I have previously been pleased with service dept. I NEVER take my car any where else, so it doesn't feel good to leave this negative review.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Jairo is a true pro.
Jairo is a true pro. Work was completed in a reasonable time & i'm very satisfied. Will recommend to others. Thank you.
Jairo is a true pro.
Jairo is a true pro. Work was completed in a reasonable time & i'm very satisfied. Will recommend to others. Thank you.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Manny, Thank you for your 5-star review! We are so glad that Jairo was amazing to work with. We appreciate the kind words and we look forward to the next time we can assist you!
Matthew’s was very informative and helpful.
Matthew’s was very informative and helpful. Also very transparent and honest. Thanks for the great service!
Matthew’s was very informative and helpful.
Matthew’s was very informative and helpful. Also very transparent and honest. Thanks for the great service!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Kevin, Thank you for your wonderful feedback! We're so glad to hear that Matthew provided you with informative, helpful, and honest service. Transparency is something we really value, and it’s great to know that Matthew made your experience a positive one. We appreciate you choosing us and look forward to serving you again!
Well run Dealership.
Well run Dealership. Terry, Jason and Esther are very knowledgeable and helpful. Great Experience! Thank you again.
Well run Dealership.
Well run Dealership. Terry, Jason and Esther are very knowledgeable and helpful. Great Experience! Thank you again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your kind words! We’re thrilled to hear that Terry, Jason, and Esther provided you with such a great experience. Their knowledge and helpfulness are truly appreciated, and we're glad we could make your visit a positive one. We look forward to seeing you again and continuing to provide top-notch service!
Dealership experience is excellent because of Dan
Dealership experience is excellent because of Dan Chastain. Always makes me feel important and that my car is receiving the best care.
Dealership experience is excellent because of Dan
Dealership experience is excellent because of Dan Chastain. Always makes me feel important and that my car is receiving the best care.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful feedback! We’re so glad to hear that Dan consistently provides you with excellent service and makes you feel valued. It’s customers like you that make all the difference, and we’re proud to have Dan on our team. We look forward to continuing to take care of your car and providing you with great experiences in the future!
We love this Infiniti dealership.
We love this Infiniti dealership. Staff is always courteous, friendly and knowledgeable. It is easy to set an appointment for service, good availability and prompt service. Thank you!
We love this Infiniti dealership.
We love this Infiniti dealership. Staff is always courteous, friendly and knowledgeable. It is easy to set an appointment for service, good availability and prompt service. Thank you!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the amazing review! We are so glad you had a great experience with us. We look forward to the next time!
The car was there for one week.
The car was there for one week. That’s a long time? Nothing was mentioned about a car rental?
The car was there for one week.
The car was there for one week. That’s a long time? Nothing was mentioned about a car rental?
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Tina Marie, We appreciate your feedback and apologize for the extended wait while we assessed and worked on your vehicle. Regarding rentals, they are available on a first-come, first-served basis, and we regret if that wasn’t communicated clearly. If there’s anything we can do to assist further, please don’t hesitate to reach out to our Service Manager, Michael Jeffries at 916-770-8400
DAN’S GREAT!
DAN’S GREAT! HE’S A BIG REASON WHY I HAVE CONTINUED MY LOYALTY TO INFINITI FOR THE PAST 20 YEARS,
DAN’S GREAT!
DAN’S GREAT! HE’S A BIG REASON WHY I HAVE CONTINUED MY LOYALTY TO INFINITI FOR THE PAST 20 YEARS,
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your loyalty to INFINITI for the past 20 years! 🚗✨ We’re thrilled to hear that Dan has played such a big role in your experience. We’ll be sure to share your kind words with him. We truly appreciate your support and look forward to many more years of serving you!
Very hard to get a hold of service and parts.
Very hard to get a hold of service and parts.Operator is almost nonexistent. Service advisors were very helpful acknowledgeable, especially Micha
Very hard to get a hold of service and parts.
Very hard to get a hold of service and parts.Operator is almost nonexistent. Service advisors were very helpful acknowledgeable, especially Micha
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback and for recognizing our service advisors, especially Micah! We apologize for the difficulty you had reaching our service and parts departments—we understand how important timely communication is. We’re always working to improve, and your input helps us do that. If there’s anything else we can assist with, please don’t hesitate to reach out to our service manager, Michael Jeffries at 916-770-8400.