Maita Toyota

I was kept well informed throughout the process. Staff were polite and efficient. I particularly appreciated the the pictures of the rodent damage so I could see for myself what happaned.

Service is excellent as always. The service advisor was very helpful in providing future maintenance to keep my car running smoothly.

Those that I worked with in this dealership have been professional, knowledgeable and friendly. Lee has been among my favorites for several years and this time I had Joe and he was also great. I felt well cared for by both of these men during my last visit.

As a woman I've never felt comfortable going into auto shops or car related stores. I had heard that Maita Toyota had two women associates that I was thrilled to shop from. In the past I have dealt with male associates and I have been disrespected and talked down to. I expected to be treated differently by women. However that was not the case. Not only were their skills lacking in parts service, they were rude and treated me like I was incompetent. I don't know how they even got hired at this establishment. I would rather get talked down to a little bit by male than have to deal with these very incompetent women. I believe their names were Susanna and Dee. I do not recommend this establishment because of these two women. One of them acted like a know-it-all like she knew better than me and the other one kept mumbling to herself and I couldn't even understand what she was saying. Needless to say, hopefully Toyota can hire more competent staff, especially women, because it makes women look bad. Also they need to regulate phones. I've seen several employees talking on the phone, using airpods, or just outright texting. It is mainly the cashiers. Please do better.

Considerate employees very helpful listen to the customer and explain everything excellent service and care

I came for service and to buy a factory tow hitch receiver. I was told I'd get the quote after service. No quote, no service advisor to be found. I asked about my quote, waited then left. When you called to ask about my experience, I told the same story. Here we are now and still no quote. If you want me to come back and not detail my experience with others, please let me know how much to install a factory trailer hitch.

I brought my vehicle in for service and an inspection. After the vehicle was examined I was emailed an estimate of $1954 which I signed and returned. About an hour later I was contacted by the service advisor and told that the estimate did not include the price of a part and then it was going to be $354 more. This seemed like a bait and switch tactic to me. On a previous occasion with a different vehicle. I also had a problem with this dealership.

Selection was tight but they got me a car that I wanted. Nick worked doggedly but had my full confidence!

"I really appreciate receiving the video of the service job you completed—thank you, technician!"

It was disappointing enough that I will no longer take my vehicle to this dealership. They missed some important safety concerns that I found out after the fact, include a tread separation on my tires that they should have noticed when rotating them.