Elk Grove Toyota

Johnny is friendly. No pressure sale. Answers all the questions I have. He stay late to help me complete the transaction. Excellent customer service. Hence a 10 out of 10 rating.

I had a horrible experience at Maita Toyota so I decided to try my luck at Elk Grove Toyota and man was it a lot better. I got a great deal on my new 2013 Toyota Tacoma TRD Off Road and Linda Dang my sales associate was the best I have ever worked with when buying a car. Keep in mind I am a car guy and have bought a lot of cars so it wasn't my first time around the block. From the get go Linda Dang emailed me listings of the vehicles and then took her mobile phone and sent me multiple pictures of two trucks. It was a night and day difference compared to Maita where I had to call and beg to get a quote. When my wife and I finally made it to the dealership a salesman approached us and when we told him we were there to see Linda he walked us to the front of the showroom and called Linda over to help us. When we looked over the price I realized that when she sent the second email it had a new asking price adjusting for the automatic transmission but I only clicked on the pdf file to go over the truck's options. Therefore, I was first upset then embarrassed feeling I had driven out there for no reason and knowing I would be getting an earful from my wife on the drive back. I showed Linda that Maita had a similar vehicle competitively priced and when she came back she had dropped the price $1000.00 and we had a deal. Then Linda gave us a tour of the dealership and I have to admit I have never had a sales associate ever do that and she took us from the service area telling me where to drive when I needed an oil change and what days are the most busy, showed me the overnight drop box, showed me the lobby and where to get coffee while waiting, showed me the parts department and rest rooms and then we returned to her desk to go over the paper work. Chris Her was who we saw next and he did a great job. I actually feel bad for him because my wife and I never ever do the extended warranties or services but he did his job both professionally and without using crazy scare tactics and pressure. Believe me I have heard it all and I appreciated that he treated us the way he did and as mentioned I am sure his boss might have been upset he didn't make a sale but the fact is we just always opt out of any of the above mentioned plans. Finally they were fast, we were not in there long at all and the car was already detailed and filled with a full tank of gas. Linda walked us to the Truck and said goodbye and though I know they might not have made a lot of money on the sale I will come back to get service through them for the life of the car. Point blank the best buying experience I have ever had and when I am in the market for a new Toyota I will be going to Elk Grove Toyota and visiting with Linda Dang.

Our sales consultant James McGaha was very knowledgeable and made our car buying experience a pleasure. He provided outstanding customer service in world class style and we very much appreciated his ability to build trust and for making us feel at ease. He was a great listener and stayed one step ahead with showing us vehicles that meet our automotive needs. Thank you again to all the staff that we had the pleasure of meeting. Your customer service is A+!

Great dealership!!! Bought my first car here in 2005. Bought a 2004 Camry. Have had very good service at Elk Grove Toyota throughout my 8 years owning this car. From oil changes to major services, I've always been treated very well. So, when it came time to buying a new or new used car, I had to check out the inventory at my local Toyota dealership. First, I checked out a larger out-of-town Toyota dealership to scan their larger inventory. I will never go back. I was treated very poorly. I knew then where I was going to buy my next car. I bought my new 2013 Toyota Camry yesterday at Elk Grove Toyota and am extremely happy. Was greeted by Anthony Roman and test drove a used Camry SE and a new Camry XLE. Anthony was very pleasant during this time. He was attentive to my "wants" and "don't wants" on the car I was trying to decide on. He found my "perfect fit". I went home to sleep on it. The next day I made an inquiry on line about the "eprice" on "my car" and was promptly responded to by Linda Dang, who offered a great deal. I called Anthony and told him I would be coming in later that day to purchase "my car". We spent quite a few hours going through the typical car-buying process, but would not have had it any other way. Thanks to Anthony, with his constant care, wit and charm, this was the BEST car-buying experience imaginable. Anthony went above and beyond and provided excellent customer service. Thank you, Anthony and thank you Elk Grove Toyota =)

From the minute my husband spoke with Linda on the phone, we knew we would buy a Toyota. We were looking for a reliable car for our graduating senior and she was able to relate her own experience when she purchased a Toyota for her graduating son. She went over some of the features of the car that would interest us and we were impressed. Keep in mind our last car purchase was 13 years ago and we have always been Honda owners! We were able to set up an appointment that same day and actually rescheduled the appointment once. She was very accommodating. The process was pleasant and painless. We weren't too happy with the first initial interest rate, but after Linda was insistant with the finance person to look at our credit, we were actually able to purchase the car with zero interest rate! She said we were family now...we were cousins...we were family right along with her Toyota family. She kept us entertained. We're actually going to invite her to our daughter's graduation party! We hope she comes. Anyway...her customer service was excellent! We were very happy with our purchase. We will definitely refer customers to Linda!

We contacted Jeremy over the internet. We knew we wanted a 2013 Prius, and were looking for best price. We have tight work schedules, so an efficient transaction was important to us as well. Jeremy responded quickly to our inquiries and quoted the best price in our area. We told him we would come in the following morning. He had the car detailed and ready at the front door for our test drive. We decided to purchase the car and Jeremy handled the transaction very quickly and efficiently. There were no surprises -- price was exactly as quoted by email. Chris Her in the finance department handled the actual paperwork and was also friendly, accurate and efficient. This was the best car purchase transaction we have experienced. We didn't deal with financing, so I can't comment on that aspect, but I would definitely recommend this dealership.

This is our 2nd purchase at Elk Grove Toyota in less than 1.5 years. We met Baljinder Ralh first time when we purchased Toyota Camry Hybrid in 2012. He went out of his way to meet our needs to accommodate our wishes. He has calm demeanor and explained everything to us for our purchase of new Toyota Tacoma Truck. We left very happy with our purchase and the price we paid including trade-in. The whole team including the manager of Elk Grove Toyota gave us great welcome. Thanks Baljinder keep up the good work.

Wonderful treatment from Ahmad and great overall experience! I am happy with my new car purchase (Camry). I never felt pressured at anytime and was treated with fairness!

The month of ApriI I have been searching for a 2013 Toyota Corolla with a premium package (moonroof etc) During this time I have visited 6 dealerships. I've been argued with and lied to and followed out to my car. One salesman wouldn't quit leaning on my car, trying to prevent me from driving off. I have been left sitting while waiting for the obligatory 3 salespeople to take their time, hoping I would just get tired and take their last offer. I felt like being a woman they thought I wouldn't have any idea what the value of the car was and what a reasonable price would be. One dealer in Roseville brought me an offer with everything added on to it he could think of ,... Lojack,, ($899) future dent removal ($899), some kind of tracking system and several other things. This didn't end well. I live in Folsom so tried to find a Toyota in this area. Fortunately after the Roseville experience I checked farther and looked at Elk Grove website. A little box came up on the screen and said if I was interested in internet price, put in info and click. I did and with in 3 minutes I received a phone call from Bill Gann. Of course I didn't trust him, just another sales person. WRONG!! We had a long conversation,...... "not just what's on the lot, come in and we'll talk..... yak yak". He promised I would have a great experience, nothing at all what I had been through, told me be about himself his family and the Elk Grove Dealership. Well it all sound to good, and I wanted a car and really wanted to see who this person was. Everything he promised was absolutely true (including being a great guy). My husband and I were treated so well by all the people there. Debra in finance was great. All the people seem to have respect for each other. I was offer exactly the price I had planned on paying, no hassles. I dealt with one person not 3 or 4. Bill Gann was the reason I went to Elk Grove Toyota and he is the main reason I will go back for my next car. He is so knowledgeable, he is willing to give a complete answer or get information on anything you ask. Elk Grove Toyota is TRULY FORTUNATE to have him.

I bought my Toyota in 2006 from Elk Grove Toyota. I put a lot of commute miles on it, now up to 210,000, so it is important to keep it maitained. From the very first visit to present, I am continually impressed with the professionalism, cleanliness and stremlined processes in all departments. Victor Reynosa, Service Manager, has been my guy from the beginning. He is always very up front and imformative about any repairs to be done and contacts me immediately if something else comes up during routine service. I live an hour away and have a Toyota dealership by my house and I still choose Elk Grove Toyota. And did you know they have affordable Toyota rent-a-car? I treat the family to a new Sequoia every year for our family reunion trip while my car gets serviced. Please go see Victor Reynosa, Christina Barcelles and the rest of the wonderful staff at Elk Grove Toyota.