Reviews
I recently purchased a 2017 Nissan Altima from Niello
I recently purchased a 2017 Nissan Altima from Niello Acura. Before taking delivery of the vehicle, I raised two concerns with the sales team: An unusual noise coming from the engine The air conditioning not cooling properly I was assured there were no issues and told I could return the vehicle if any problems persisted. Unfortunately, both issues have continued. I took the car to a certified mechanic, who identified the noise as a faulty engine mount and confirmed the A/C system is not functioning correctly. I returned to Niello Acura hoping they would honor their word and address the problems. Instead, I was told there’s nothing wrong with the car — completely disregarding the mechanic’s findings. I’m extremely disappointed with the lack of accountability and poor after-sale service. I bought this car in good faith, reported the issues before finalizing the purchase, and expected better from a reputable dealership.
I recently purchased a 2017 Nissan Altima from Niello
I recently purchased a 2017 Nissan Altima from Niello Acura. Before taking delivery of the vehicle, I raised two concerns with the sales team: An unusual noise coming from the engine The air conditioning not cooling properly I was assured there were no issues and told I could return the vehicle if any problems persisted. Unfortunately, both issues have continued. I took the car to a certified mechanic, who identified the noise as a faulty engine mount and confirmed the A/C system is not functioning correctly. I returned to Niello Acura hoping they would honor their word and address the problems. Instead, I was told there’s nothing wrong with the car — completely disregarding the mechanic’s findings. I’m extremely disappointed with the lack of accountability and poor after-sale service. I bought this car in good faith, reported the issues before finalizing the purchase, and expected better from a reputable dealership.
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- Buying process —
- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Brian was great.
Brian was great. We were all taken care of and felt he was honest with us.
Brian was great.
Brian was great. We were all taken care of and felt he was honest with us.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
My entire experience with Niello was quick, professional
My entire experience with Niello was quick, professional and easy. Everything went smoothly, and both Chris and Ron were great to work with. Appreciate their approach and professionalism. This is why I am a repeat customer!
My entire experience with Niello was quick, professional
My entire experience with Niello was quick, professional and easy. Everything went smoothly, and both Chris and Ron were great to work with. Appreciate their approach and professionalism. This is why I am a repeat customer!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Salesperson was too pushy, didn't give my wife and I any
Salesperson was too pushy, didn't give my wife and I any privacy when we were trying to talk about the car at the table. Didnt know much about the car, didn't really let us enjoy and look over the car before purchasing it. Wouldn't recommend that sales guy to my enemy
Salesperson was too pushy, didn't give my wife and I any
Salesperson was too pushy, didn't give my wife and I any privacy when we were trying to talk about the car at the table. Didnt know much about the car, didn't really let us enjoy and look over the car before purchasing it. Wouldn't recommend that sales guy to my enemy
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
The sales, finance and service teams at Niello are
The sales, finance and service teams at Niello are outstanding. Jonathan and Mike made the buying process super easy. I will definitely continue to come here!
The sales, finance and service teams at Niello are
The sales, finance and service teams at Niello are outstanding. Jonathan and Mike made the buying process super easy. I will definitely continue to come here!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great experience, from the minute I started the chat
Great experience, from the minute I started the chat online to taking delivery of the car we wanted all in the same day. Yev is a great salesman and also Finance Manager Mike did a great job!
Great experience, from the minute I started the chat
Great experience, from the minute I started the chat online to taking delivery of the car we wanted all in the same day. Yev is a great salesman and also Finance Manager Mike did a great job!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
The staff at Niello Acura were perfect in every aspect of
The staff at Niello Acura were perfect in every aspect of getting me into my new truck. They were proficient and professional in trying to execute the sale in as timely as possible. Although they were great on the business end of things I can’t remiss the friendly nature of the staff. They had me and my family laughing through the whole time of the process.
The staff at Niello Acura were perfect in every aspect of
The staff at Niello Acura were perfect in every aspect of getting me into my new truck. They were proficient and professional in trying to execute the sale in as timely as possible. Although they were great on the business end of things I can’t remiss the friendly nature of the staff. They had me and my family laughing through the whole time of the process.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
The guys at Niello Acura were fair, transparent, and
The guys at Niello Acura were fair, transparent, and worked hard to get me the exact car I wanted.
The guys at Niello Acura were fair, transparent, and
The guys at Niello Acura were fair, transparent, and worked hard to get me the exact car I wanted.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very good to buy a car.
Very good to buy a car. David is very nice and good salesman. Happy to get the car
Very good to buy a car.
Very good to buy a car. David is very nice and good salesman. Happy to get the car
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Very impressed with Neillo’s communication!
Very impressed with Neillo’s communication! They were very responsive & courteous! Excellent service. Highly recommend.
Very impressed with Neillo’s communication!
Very impressed with Neillo’s communication! They were very responsive & courteous! Excellent service. Highly recommend.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car