Niello Acura

This service department was amazing!! And when i say amazing, the advisers and staff make sure you are greeted, taken care of immediately and overall very... respectful! Mike was my adviser and he was so nice and compassionate! He made me feel so comfortable and made sure everything went smooth! Awesome work Niello Acura

We used the Costco discount to find Niello Acura. Gary was awesome to work with. He was very helpful in finding all the eligible discounts and got us... to 'yes' with what we felt was a good deal on a new Acura RDX - he even hunted around for my preferred color and trim package. Given schedules and such, I took delivery in Reno, NV with no problem. So, while I have nevery met Gary or set foot in the dealership, I had a great transaction.

I purchased a used Toyota 4x4 vehicle without test driving on the freeway. After the purchase I had to drive approx. 100 miles on the freeway to get... home. The steering shook a lot and the vehicle drifted to the right. The next day I called Acura and explained the problem. They were more than happy to have me return the vehicle so they could repair it. While they were making repairs I walked across the street to the Toyota dealership and found exactly what I was looking for. I asked Acura if I could cancel the contract so I could purchase the other vehicle and they were very cooperative in doing so.

Go see Daniel J...works hard and is knowledgeable. They cover all the bases. Plus, the car deal was great. Happy as a frog during lily season.

I went there after I verified the car was there and I test drove it as was sitting going thru the process when I was told it actually was not certified.... The manager came in and gave some apology that resulted in nothing they can do and my 0.9 financing was now going to be 3.89 because the special was for certified only. and with no warranty he offered me a warranty for a little over 2000.00. So instead of trying to offset me on their (they said it was cars.com) mistake they offered me nothing to help and told me I should check their website and told me if the stock number ends in C that is certified. I am not going to get into how stupid it is to talk about stock numbers to a customer. So all in all I don't fault the sales rep he was nice but the manager and his read the stock number crap was too much. I would of never wasted some of my day driving out there if it was advertised correctly.

Absolute scam artist. When you think of the stereotypical used car salesmen and all the negativity that goes along with it that's Niello Acura to a T!... Spoke with a salesman about a truck I was interested in that they have listed for 2700 over what car gurus carfax etc says the truck is worth. I told them what I want to pay and asked if that's possible, the salesman assured me they would "make it work" I have no car as I sold mine a few weeks ago. They offered to pick me up in the truck I was interested in. The truck was fine I drove it back to the dealership and they sat me down and after negotiating moved nowhere close to what I told them I could afford, 3k more! How is that making it work? Making it work for them maybe! I told them I couldn't afford what they have it listed for and now they have me stranded out here 30min away from my home! I now have to pay $30 for an uber.

I bought a car from Bentley dealer in Las Vegas few years ago. The customer service was great. Me and my wife received the same type of customer service... here couple days ago when we bought a car for my wife. Everything was smooth. Daniel our sales rep and Craig the sales manager were both great. So was everyone else. Craig would find excuse after excuse to give us better deal after deal after deal and after deal. The only thing was left is to just give us the car for free. I also love the fact that sales people are cool with eacother. Every other dealer we been to we found that it's a cut throat style between all the sales reps. Not here though. Other sales people would find an excuse to talk to us or ask us questions while our sales person was down on his knees making sure the car was shiny enough and cleaning every little thing on it. While I am a Mercedes Guy. I will keep the new NSX in mind!

Chirs was a fabulous sales representative. He was quick, kind and very responsive to my needs and nerves. The staff is friendly and very professional.... I recommended my mother to buy her MDX here as well. Great Job Acura Niello!!

On Friday, September 2, I purchased a new vehicle at Niello Acura, in the Roseville Automall. My sales associate, Chris Knutson, was attentive, friendly,... knowledgeable and professional. I ended up trading in my 2007 Acura TL-S and purchased a 2017 Acura RDX. Chris made the entire transaction enjoyable and easy. If you need a new vehicle, would highly recommend doing business with Chris.

Chris Lucero, service rep did an amazing job attending to my service needs. Courteous, knowledgable, thorough, timely. Service from Chris was spot on.... The best service department I have ever experienced.