BMW of Honolulu

My sales person gets 10 stars, she was great. But the initial offer I got on my car (days before coming in when I saw the used car I wanted advertised) gets the place a 1 star (the offer was SEVEN THOUSAND) less than that of the dealer across the street, and it was even a BMW that I’d brought to them exclusively for service. I’d recommend my salesperson, but not the dealership.

Extremely impressed with the professionalism of my sales person Samaria. She helped make the purchase of my vehicle easy and insured and pleasant negotiation.

The team was friendly and great to work with. Chris Pak really came through on getting me the vehicle I was looking for!

The dealership is fine, the Salesperson Doug which is not helpful. I came next day to bring back documents for his attention, I told him I am in my way and he pointed that he is with customer. When I reached the dealership I called again to ask him to pickup the documents and make sure all the information is accurate. He declined to come out because it's raining , I waited half an hour. In the end I walked in and helped by other salesman his name is Tom very nice person. Doug was doing the same working multiple customers and zI did accommodate. But his not willing to give me a minute of his precious time to oversee the documents, look even a world of apology this person shouldn't be in the business of customer service. All is about himself which is fine but don't forget I paid your commission Doug. This culture of arrogance has to stop.

Excellent experience overall in purchasing a used vehicle and highly recommended. Very professional, friendly, and never felt pressured to make the purchase. Brett, especially, went above and beyond. Would say this is the best experience I've had at a dealership .

Everyone is very friendly, professional and helpful. They will try to work or accommodate your requests.

Outstanding team of solid professionals who deliver a great product at a vary fair price! I am very happy with my used car and delighted by the option to extend warranties for three years. Hats off to the detailing team who brought my 2018 back to its glory days!

My wife needed a new car and the prospect of shopping, researching and navigating through dealerships was very unappealing. Fortunately, the people at Honolulu BMW make it very pleasant. Samaria was professional and patient when she accommodated me with multiple test drives with various car. Thanks Jacob for working with me to give my wife her dream car. Overall, it was a pleasant and productive experience and I highly recommend this team.

Good experience Sam is very good & talent sale person,all the people working there are very good

Scheduling was easy. Was seen right away when I checked in. Super clean waiting room and great communication as to cost and services needed