Reviews
Great experience
Had a great experience with Jesus from the second I drove up. The trade in process was smooth as well.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
New 2016 Chevy Malibu
Bought a new car on Saturday and the experience was great. My sales person was Jesus and he really went the extra mile. Thanks Carr team
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Just a disgusting sales manager
After a very pleasant interaction with Dimitri an experienced and intelligent sales person. We have been exposed to Ty who has been over aggressive, not listening and insulting his sales agent. We will never deal with Carr. I have never been feel so uncomfortable with a car dealer. Good luck Dimitri I hope you can change that.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Scam Artists!
In June of 2016 I co-signed with my step-son for the purchase of a used 4x4, which he purchased from Carr Chevy. The dealership offered him a THIRD of the actual trade-in value of his first truck. Needless to say, that vehicle is now for sale privately. While on the lot, I spotted a very nice used Mustang, which I decided to try to purchase. Again, I was offered 1/3 of the actual trade-in value of my current vehicle! But, that's not all. They suggested I make up the difference with a cash down payment of at least $10,000! They actually wanted me to pad their profit with TEN THOUSAND of my hard-earned dollars! Now, to be clear, my trade is a car I take to shows and cruise-ins. It is in pristine condition and I have meticulously maintained it and I have all of the service records from the day I purchased it brand new. If anything, it's worth more than the KBB average trade-in value, but I was willing to take the lower number from KBB. Their offer was one third of that plus three options of $10k, $11k or $12k in cash! These people are scam artists! Do NOT do business with them under any circumstances!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Great Experience at Carr Chevrolet
I went in to purchase a new car and had a trade in. The experience was very seamless from start to finish. I was assisted by Debbie in this transaction. She was very personable and answered any and all questions I had. As a first-time car buyer, her assistance proved invaluable to me. I complete a decent test drive, she walked me through some paperwork and it took a little over 2 hours from start to finish. Excellent experience and would definitely recommend!
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Bait and switch
So my wife and I had a miserable experience at this dealership due to the underhanded dealings of the sales staff. We had initially worked on a deal with a pickup that didn't work out and we parted no problem. The salesman then contacted us about the possibility of making a deal and saying they could show more flexibility. We told them specifically what we could do in terms of our top deal and they said " That's perfect and we can make it work, come in. " They even went as far as recording the exact conversation in the computer as we could oversee the transcript. We got there and they made us wait for forty five minutes because the salesman that we were there to see was working a deal on the same truck we were there to buy. I don't know if that was true or not or sales tactics but it was a bad start to a supposed done deal. We waited for them to do all the paperwork again and for the salesman to try to get us into two different trucks that we were not there to look at, Then once they came out with my he numbers we were astonished to see the same numbers we were shown the first time we left. After and hour and a half of them slick talking, valuing their kbb vehicle 4000 above fair purchase price and my vehicle 3000 below trade in they finally gave me my keys back and allowed me to leave. The worst part is the the guy Monty played like he was our friend and going to help us out. He knew that my wife has homework due , we had a hungry seventh old baby, and we were making a two hour drive without eating dinner to do a deal on this truck that he told us would go through. Once we got there he tried to tell us we said different things, when clearly he didn't know we were reading the transcript of the conversation right on his screen. I just hope others don't have to experience this car dealer game. The thing I didn't tell them is that I buy cars at auction for car lots for the past three years and I know the price margins they are subjecting people are outrageous. I would sell my car private party if I wasn't so scared of having it break on someone
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Good people that do good work
Cary Crill/Jamie are friendly and get the work done. They are always ready to help you and satisfy your auto needs. Always satisfied with their service. Now the sales dept might be another story, but that is the name of the game.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
2016 Malibu
My second purchase from Carr and both times it has been a pleasant experience done in a timely manner.My sales rep was Monte Pederson and was excellent.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
First time to this dealership
I was very impressed that I was able to get my car in very quickly for the work that was needed. I also was was impressed that I was able to get a loaner car for it being the first time that I had been to this dealership. The quality of work that had been done to my car was great, the mechanic had taken the extra time to go over the whole car and found issues that I was unaware of and had them repaired while the car was there.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
customer
Since year 2005, I have had the pleasure of purchasing my vehicles (both my late husband, Leonard & I); and has been the 4th. one since then. In 2005, a 2006 Chevy Malibu; 2006, a 2006 Chevy Impala; 2007, a 2007 Chevy Suburban; and last month on the 30th of December, a 2016 Chevy Colorado Pickup. I have been overly satisfied with the services all of Carr Auto's entire staff from sales, customer service, maintenance service to top management. Overall, it's their product knowledge, diligence and proficiency and in welcoming their customers regardless of whether it's a service visit, or shopping around for a new or used vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Frances, Thank you for your continued patronage. It is our privilege to serve you. Please let us know if we can help in any way. Thank you again Scott C Carr Chevrolet