Herzog-Meier Volkswagen Volvo Cars Hours
Want an EASY car-buying experience? Only Herzog-Meier puts you in control, with the option to build your entire deal onl
ine from the comfort of your own home. Monthly payment, financing approval, interest rates and trade-in value, all determined BEFORE you visit our dealership. No obligation and 100% risk free. Save tons of time with VIRTUAL DEAL at Herzog-Meier.
"You're Better Off Buying In Beaverton!"
My wife and I just bought a car from Adam Wednesday evening. Adam was fantastic to work with! He communicated with us, he was honest, and he gave us the... attention that customer deserve. The entire transaction was effortless from start to finish. We highly recommend working with Adam at Herzog Meier.
My hubs and I just bought a car from Adam Wednesday evening. Adam is a stand up guy, a wonderful salesman, honest, pleasant, and kind. The entire transaction... was effortless from start to finish. We highly recommend working with Adam at Herzog Meier. If we need another car in the future, we will most definitely be contacting Adam.
I visited a couple Volvo dealerships and did not receive the same genuine attention and care that I received here. Stephanie and Kris went above and beyond... to make sure I got the best deal on the exact car I wanted. Stephanie made sure I knew about the USAA promo going on, which I was not told about by anyone else, and Kris helped get the car to the dealership in time for me to receive the additional incentive from Volvo that ended the day after I got the car. They really made me feel taken care of!
Stephanie Tichenor worked out all of the details with me by email. They had the exact car I wanted and all of the add ons I needed. Dealing with them... was like talking with your neighbor. Nice place to do business.
Wrecked my Jetta I bought last year from Herzog Meier and when I needed to get another one they were awesome. Brandon helped us from the day we got in... the wreck until the day we drove off in our new one. Thank goodness they offered me GAP insurance, it saved me thousands of dollars right at Christmas. This is how car dealerships should operate. I couldn't recommend a better place to buy your next car.
I just traded in my BMW for a Volvo XC60. I wasn’t sure how this experience would compare to BMW. I can confidently say this was the best car buying... experience I have ever had. My salesperson, Stephanie T. Was nothing short of incredible. Very knowledgeable and knew who to ask if she didn’t know the answer. I felt like I was being helped deciding on vehicles vs. being sold to. Very pleasant. I would highly rate this dealership and most certainly Stephanie T.
I rarely write reviews but the horrible and shady experience detailed below demanded I share. Recently, I was in the market for an XC90. As an Adidas employee... we receive a corporate discount and it’s a recommended dealer. I found a special online that was better than our discount so I headed for the dealership. A Nice man helps right away. I let him know I’m interested in the XC90 special for my wife. He has a couple of vehicles that will match. I test drive it gives the thumbs up. Let’s work out the numbers. This is where the shady behavior start. They take my vehicle for assessment to calculate the trade in value. They tell me they go by KBB. I know the trade in value because 2 days earlier, BMW gave me a quote. My Kbb value trade came in at one price, but strangely Volvo stated they can only give me 3k below the kbb trade in value. Hmmmm. I ask why and he gives me an answer in which I state “ that makes zero since”. He says he’s going to go back and get an explanation. The answer was due to “market sales value. KBB says one thing but their system shows something different ”. Well why use KBB? Break in action What they didn’t know is I used to work at a dealership in undergrad as a summer job. This is BS for 2 reasons. When you trade in a vehicle, the dealer has two options. Sell the vehicle from their dealership or put it through a dealer auction where another dealership will buy it to resell. Today, there are several consumer friendly tools like truecar, cars.com etc that show what a car has been sold for in the last 3 months. Long story short, the average was $4500 above the trade in value the calculated on KBB. Meaning whether they resold my trade in on their site or Mannheim dealer auction, they would have exceeded the trade in value. Also, you might state $300-$500 in variation. But $3000? More context, my exact model sold 3 days before with more miles for $5600 more than the KBB trade-in value. After this I say no thank you and leave the dealership. The next day I get a text message claiming they can now honor the deal. I’m skeptical but after several back and forths, I agree to bring in my wife in. Maybe they made a mistake I thought. Doesn’t matter as long as I can capitalize on the special. I bring my wife and two kids under two in for a test drive. We put the car seat for the test drive and by the end, my wife says she likes it. I tell him it’s already been in an hour so I’ll drop the kids and wife off and come back. I ask him to have the paperwork ready. I drive the Half hour and drop the kids and wife off for lunch and nap and drive a half hour back. I get there and I’m ready to sign and he says “Im so sorry. I made a mistake. Unfortunately I can’t honor this deal. I quoted you the wrong car. These are the actually numbers (which is way more expensive). Hmmmm. Needless to say, I will be filing a complaint with our corporate benefits team, BBB, and review sites like these. I know it’s custom for them to make up some statement discussing how “this is not the standard we.” Twice they lied and did not commit to what was promised… Good thing I have it all documented on text message, email and.. Very disappointed. Not something I would expect from Volvo.
Austin - thanks for your feedback and candid comments. We acknowledge your frustration with the experience at our dealership, and hope you can underst...and this was just a simple miscommunication. There was never any sort of intentional deceit or dishonesty on our part. You informed us that a new XC60 or XC90 would suit your needs, but we needed to remain within your budget in order to earn your business. Because the XC60 is less expensive, we built our quote on that vehicle to fit within your budget. The quote we provided you in writing clearly shows the XC60 as the vehicle offered. Only at the time of signing the agreement did you clarify with us that you required an XC90 (instead of the XC60). So the only reason your payment changed is because you selected a more expensive vehicle. We are incredibly sorry this miscommunication caused such a poor experience. We value your input and we will institute changes in our sales process so that every quote we provide makes it abundantly clear which vehicle is being offered. Thank you again for your comments, and Happy New Year :)
Top Notch from the staff that I worked with in October for the purchase of my new VW Beetle. Thomas is very informative and professional. Everyone I... worked with made it a great experience to buy my car. I highly recommend buying from Herzog-Meier. They have excellent year end sale prices, knowledgable staff and great service. A all around!
Adam and bill were honest, respectful and I didn’t feel any pressure. I changed my mind a few times but they were patient with me. Good experience
I had some questions about leasing an Arteon and Brandon explained it all to me in plain English. He was a huge help! I highly recommend this dealership.