Gresham Ford

This is my first visit to Gresham Ford and I just want to express how impressed I am with the courteous, honest and quality of service I received in repairing an undercarriage problem on a car. I was worried about further damage and called Gresham Ford service department. I told them I didn’t have an appointment but could I bring the car in for someone to take a quick look and see if they could identify the magnitude of the issue. Even though their appointment schedule was booked for the day, I was told to please bring the car in and a tech could take a quick look at the undercarriage but I might have to make an appointment for repairs. Most other service centers would have told me they were too busy and to make an appointment for a future date but that was not the case with Gresham Ford. After inspecting the car, the technician was able to complete the repair in a short amount of time. Other service centers could have told me that I needed an entirely new part but Gresham Ford informed me that a new replacement part was not necessary which was a cost savings for me. Special thanks to the team, Micka, Scott, Cameron and Dominic Young, who made this a seamless process. I greatly appreciate all of you and will use Gresham Ford for future servicing.

They've done me dirty on three service appointments in a row now on different vehicles. My van sat their for a week, I called everyday and they said they'd call me back. Never did. Finally after a week they took a look at it. Awful experiences all three times.

Rating: 5/5 Stars Title: True "Dealer with a Heart" – Exceptional Service and Speed! I cannot say enough good things about the team at Gresham Ford. Bess, Bob, Preston, Dylan, Ryan and the ladies at the cashier counter. brought my vehicle in for a repair, and initially, the part needed wasn’t going to be in for at least a week. Instead of making me wait, they went above and beyond—they found the part locally, sent someone to pick it up, and had my car finished in just 2 days! From the moment I stepped out of my car, every single person I encountered was kind, professional, and genuinely helpful. This was a seamless experience. It’s clear why they are known as the "Dealer with a Heart." I highly recommend them to anyone in the Gresham area needing service or a new vehicle!

I want to thank the staff for helping out a person in need. I had been in Veterans Hospital 2 times in a 2 week time period. I needed a new alternator, and when the price came well above the original quote. Gresham Ford stepped up for someone who could stand on their own. And for this I'll be forever grateful.

Our salesman Beshara was wonderful. He was friendly and not a pushy salesman. He answered every question. He knew the product and made the buying process very easy. I would highly recommend Gresham Ford. They have a big inventory and very friendly staff. Ask for Beshara

We took 1/2 day off work and drove 1.5 hours each way to purchase a used Pruis 4 from Gresham Ford, only to get there to discover it was a Prius 2 without the options advertised. The same options were posted on the window sticker but did not come with this car - really? It wasn't even the correct color as advertised. Needless to say, we were extremely disappointed and had wasted hours of our time. David Miller and Preston Wills were going to see if they could find a similar used Prius for us, but we never heard back from them.

I took my king ranch in for service and i worked with Erin. She is amazing at what she does, she's helpful, kind, and funny. because of her, ill continue to get my vehicles serviced here. She deserves a pay raise. if you go here ask for Erin!

I wanted to share my experience with the service team at Gresham Ford. Erin and Cher in the service department were fantastic. They explained everything to me and kept me updated on the work being done to my vehicle. As a busy person, I really appreciated their communication and the fact that they let me know when my car was ready. I've had a lot of vehicles and been to many service departments, but this was the absolute best experience I've had. I will definitely be returning to Gresham Ford for all my service needs, and I'll be recommending Erin and Cher to anyone who needs work done on their car. If you want to be treated with the utmost respect, I highly recommend going to Gresham Ford.

I ordered an $80,000 F150 from this dealership and when I picked it up, the dealer installed option of a keypad entry had not been installed. I was at the dealership for 4 hours even though I had an appointment and was paying cash. Not one person there could install this keypad. I live on the coast, so I had to have my local Tillamook dealership install the keypad which took 30 minutes. I had to pay out of pocket for labor and Gresham Ford agreed to reimburse me. It has been weeks and I still have not received my reimbursement. Lousy customer service and terrible follow through on delivery of an expensive truck. I will not be buying my next truck at this dealership.

I ordered a 2025 F150 Platinum with MSRP over $80,000. When we picked up the truck, the DIO keypad entry had not been installed. I was told to bring it back for installation but that would require a 5 hour round trip. I was then told to have my local Tillamook dealer install it. I did that but had to pay the labor out of pocket, which was only a half hour job at $75. The Gresham Sales Manager said I would be reimbursed. Over 2 weeks after I submitted the receipt and have not received reimbursement. I was at the dealership for 4 hours to simply pick up my truck, pay cash and not one person there could install this simple keypad. Now, the dealership is dragging their feet to pay for a $75 job on an $80,000 purchase. Needless to say, I will not be purchasing my next new truck at this dealership.