Sheehy Ford of Springfield

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
275 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    May 26, 2020

    I worked with Maxx, Lance, and Tina. They were all wonderful and worked with me through the process, letting me know all of the details that I needed.... On top of that, they were down to earth good people. I recommend them highly to family and friends!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    March 31, 2020

    Truck I bought had mechanical/electrical issues from the first day I bought it and items in the We Owe were never complete. They had the truck a total... of over 3 months with no proper solution and finally returned the truck. When they returned it, I received no receipt of what was being refunded, and the total refund was a few hundred dollars short of what is was supposed to be. The dealership also never communicated during the process.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • February 10, 2018

    Bottom line up front... Jake and La'Quisha were very professional and customer-oriented. We were treated respectfully in all our interactions even after... we decided not to buy a used vehicle in their inventory. Details: We were unexpectedly looking for a replacement minivan after ours was totaled. Sheehy had one, but another family bought it before we could. Jake (Internet sales mgr) helped research their affiliated dealership stocks and had a potential van brought in. He and La'Quisha Turner took great care of us and tried to meet our needs without being pushy at all. They offered a very fair price, but the vehicle itself didn't meet our desires due to make and model changes. She wished us well in our search and told us she'd be on the lookout for used minivans that might fit us...she was true to her word and sent a few options. We managed to find a suitable vehicle elsewhere and told her so. She congratulated us, wished us well, and left us alone. I have no hesitation in recommending that anyone looking for a vehicle contact and work with La'Quisha Turner.

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    We hope you are enjoying your new car! We appreciate your business and look forward to seeing you again.

  • 1.0 out of 5
    March 30, 2020

    TLDR: #1 Waited 40 minutes from arrival to test-drive a car that I wasn't even interested in (the car I saw online wasn't there as advertised) filling... out papers, answering questions about intent to buy and trade-in. #2 The whole time the sales rep appeared to be disorganized, impatient, and incompetent. #3 I felt rushed to make a decision numerous times. (asked me twice, if I'm going to buy or not before test drive, and again after the test drive) #4 seemed evasive and dishonest when I asked questions about trade-in In comparison when I went to Jerry's Ford and BMW in FFX, I was in and out in 30 minutes after a test-drive, appraisal, and subsequent negotiation. // Walked in was greeted by a receptionist and a salesman by the name of Roy came up to me. We exchanged hellos and sat down at his desk, so far so good. I told him that I was there to see a particular vehicle (I was very specific) he looked at his computer for 5 minutes and couldn't find it and asked me for a stock number instead - I should have left this dealership at this point. Took another few minutes to find the car, he left to go get it only to come back a moment later to inform me that the car (which is advertised to be at the location) is not there. I saw a similar car outside the window (same model different trim level) but he insisted that I should drive the one I came in for. As he continued to look on the website, he started to ask me the standard questions about trade-in, bank information, and etc; After I provided all this information, he asked me, "are you gonna buy today?" I was little annoyed by this because at this point I've already waited 30 minutes, I haven't even gone on a test-drive. It came across as self-concerned, impatient, and premature. My car wasn't even appraised yet. If this was to see if I was a serious buyer, I already gave him the lender information and my keys for the appraisal Finally, he pulled up a car that had a color that I said I wasn't interested in, proceeds to hand me over a wrong key, and starts rattling off the standard features that I can read in ten seconds instead of giving me the space and time to explore and learn about the car myself. As I mentioned in the beginning, I was very specific in my description of what I'm looking for which should've tipped him off that I already knew about the car fairly well. Before I left I asked him if they are going to drive my car and have the appraisal done by the time I come back, he answered yes. I'm back in 20 minutes but my car seemed to be in exactly the same spot and position as I had left it, so I asked, "Did anyone drive/appraise my car?" He quickly said yes but seemed to want to avoid the topic. So I asked him again a moment into our conversation, "What's the number for the appraisal?" As I approached his desk I saw that the trade-in paper was still incomplete and didn't have any new information on it. He evaded the question and tried to redirect the conversation toward something else, saying "let's first find a car you like". At this point I felt very uncomfortable to go further in the process due to the incompetence (waiting 40 minutes and filling out papers before a test-drive), evasiveness (when asked about trade-in), sales-before-service demeanor and bad communication (he asked me "are you gonna buy today?" few times and still hadn't answered my question about my trade) All in all, the service and experience was garbage. Roy can't be solely responsible for my experience, I think the whole place is poorly managed. They didn't seem to want to do any work at all before a customer was locked-in a vehicle. I understand, sometimes a car may not in the lot as advertised, there may be confusion, and customers have to wait a long time for a test-drive, however, appearing disingenuous, evasive, to only care about sales, poor service and bad communication is a non-starter for me when buying a car. I'd never buy a car from such a place.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Alex, we are very sorry to hear this and sincerely apologize for this inconvenience. Please don't hesitate to give us a call directly anytime to discu...ss how we could have improved your experience for you. Thank you and we hope to hear from you soon.

  • 5.0 out of 5
    February 19, 2020

    Maxx Manu is the best in the salesman business. If you're looking to buy a car please go visit Maxx at Sheehy Ford in Springfield Virginia.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Ericajoy, thank you so much for sharing your positive feedback about your experience with Maxx. We are so glad that we could provide you with a wonder...ful experience. We appreciate your business and hope to see you again soon!

  • 5.0 out of 5
    January 31, 2020

    I've been a Ford Tedd Britt customer the last 6 years butt just switshed to Sheehy simply because of the wonderful customer service me and my family have... received from Maxx Mannu. Maxx is a amazing Ford representative who deeply cares about both his customers and his company. My loyalty to Ford Sheehy is stronger than ever because of him.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    elhadjsow, thank you so much for sharing your positive feedback about your experience with Maxx. We are so glad that we could provide you with a wonde...rful experience. We appreciate your business and hope to see you again soon!

  • 5.0 out of 5
    January 15, 2020

    So satisfied with my service. Everyone was easy going and worked with me to get the deal I want. Love the car!!! I highly recommend Sheehy!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Lx_2nv, thank you so much for sharing your positive feedback about your experience with our team. We are so glad that we could provide you with a wond...erful experience. We appreciate your business and hope to see you again soon!

  • 2.0 out of 5
    December 30, 2019

    Dealership had been very responsive, but before I traveled to the dealership I received no responses to my inquiries. I was ready to make a purchase,... but lack of communication made me want to back out.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    December 11, 2019

    Went to a number of dealerships looking for a raptor. But none shined as brightly as Sheehy. For the moment I walked in, maxxx greeted me with a friendly... smile and a wealth of knowledge and experience. Maxxx is simply the best and his manager Dave is great too. I can’t say enough about how positive the experience was. They helped me make the right decision and I am thankful for that. Great prices and no hassle/pressure! Thanks to all!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Raptor man, thank you so much for sharing your positive feedback about your experience with Maxxx and Dave. We are so glad that we could provide you w...ith a wonderful experience. We appreciate your business and hope to see you again soon!

  • 5.0 out of 5
    October 19, 2019

    Salesman Max went above and beyond to ensure I had a successful new car experience, and was the perfect combination of explaining every option/opportunity... in detail, but also not pressuring any decisions and understanding when a decision was made one way or the other on various steps throughout the process. I can't speak highly enough about Max and Joe at the dealership and definitely recommend them for a new car purchase.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    RaptorBuy19, thank you for your positive feedback! We are happy to hear that Max was able to provide you with outstanding customer service. We appreci...ate your business and hope to see you soon.

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