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|Sales||10:00 AM - 8:00 PM|
|Mon||9:00 AM - 8:00 PM|
|Tue||9:00 AM - 8:00 PM|
|Wed||9:00 AM - 8:00 PM|
|Thu||9:00 AM - 8:00 PM|
|Fri||9:00 AM - 8:00 PM|
|Sat||9:00 AM - 8:00 PM|
|Sun||10:00 AM - 8:00 PM|
|Mon||7:00 AM - 6:00 PM|
|Tue||7:00 AM - 6:00 PM|
|Wed||7:00 AM - 6:00 PM|
|Thu||7:00 AM - 6:00 PM|
|Fri||7:00 AM - 6:00 PM|
|Sat||7:00 AM - 6:00 PM|
Dropped off my Acura the afternoon before my 7:30 am service appointment. I tried to call the dealership the next morning because I decided I did ...
Dropped off my Acura the afternoon before my 7:30 am service appointment. I tried to call the dealership the next morning because I decided I did not want to pay $140 for just a diagnostic. I tried using the 2 phone numbers I found online and neither one of the phone numbers were working. Service: 888-674-8405 and Parts: 888-683-3196. The dealership has only 1 phone number, 503-252-2872, which is the main store phone number that opens at 9am. There is no way to reach the service department between 7am - 9am. They need to update their presence online. I was very frustrated when I could not reach them, realizing now I will have to pay the $140. On the positive side, the problem with my car ended up being minor, a broken spark plug and coil. They fixed the problem and it was included in the $140 diagnostic fee. And the service dept representative handled my frustration professionally, however, at the time, I thought that a "I am sorry, our phone calls go thru the main store" was not enough, I felt it should have been a discount since it is their problem that a customer cannot reach their department between 7am-9am in the morning. But, like I said, in my situation I did not have major problems with my car.
The whole staff, from the sales professional to the finance manager were extremely helpful. They made it easy and enjoyable. I would definitely ...
The whole staff, from the sales professional to the finance manager were extremely helpful. They made it easy and enjoyable. I would definitely recommend Dick Hannah Acura for an auto purchase!
Tony Lockett was a blessing to work with. He made this car buying experience one of the easiest and smoothest I've ever had. He even went over and...
Tony Lockett was a blessing to work with. He made this car buying experience one of the easiest and smoothest I've ever had. He even went over and beyond by showing me Car fax reports on 2 other Chargers from other dealerships. He showed me why there price was cheaper then mine and made me feel very comfortable with my decision to purchase my 2014 Dodge Charger SXT through Dick Hannah. I was impressed that he took the time make me feel good about my price and purchase. Hats off to Tony L. I would recommend him to any one looking into purchasing a vehicle to check him out first. He didn't pressure or push me into making a purchase until I felt comfortable with everything. He helped me with understanding all of the features of the car. He offered his time anytime if I ever needed help figuring things out in the car. I love my new car. Love everything about the process of buying it.