Reviews
Just wanted to say thanks, to Bryan and Cameron at
Just wanted to say thanks, to Bryan and Cameron at Roberson's for taking care of my truck.
Just wanted to say thanks, to Bryan and Cameron at
Just wanted to say thanks, to Bryan and Cameron at Roberson's for taking care of my truck.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
went to purchase 2 oil change as they advertise on their
went to purchase 2 oil change as they advertise on their website and MOPAR coupon and they said flat to me they do not honor their own coupons, they come with a lot of excuses, they are not a people of honor this is a false advertise. this is the second time with this issue.
went to purchase 2 oil change as they advertise on their
went to purchase 2 oil change as they advertise on their website and MOPAR coupon and they said flat to me they do not honor their own coupons, they come with a lot of excuses, they are not a people of honor this is a false advertise. this is the second time with this issue.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. Would you mind call Bryan Blackwell our service manager at 503-363-4117 or email him at bryan.blackwell@robersonmotors.com to discuss this matter? We don't have you contact information to reach out directly to you to help resolve this issue.
If you want to do something my email is fransheskogaonnuri@gmail.com
I did not end up purchasing my car here, but Kody was
I did not end up purchasing my car here, but Kody was very helpful and responsive. I recommend working with him.
I did not end up purchasing my car here, but Kody was
I did not end up purchasing my car here, but Kody was very helpful and responsive. I recommend working with him.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
They cheated financially.
They cheated financially.. They don't want to repay the deb. It's irresponsible and brazen.
They cheated financially.
They cheated financially.. They don't want to repay the deb. It's irresponsible and brazen.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
If you could provide some more information like your name and contact number so that way we can better understand your concern and clear up any confusion.
Worst dealer in Oregon.
Worst dealer in Oregon. Do not buy from them. They have deceptive practices and rip off the customer. They promise to take care of you but in the end, you are left with poor customer service a vehicle that you did not want. They lie about that they will take care of you on your trade. Way under value your trade. Worst buying experience in 35 years. Their service department over charges. Purchased a new expense vehicle they did not clean it. It had a huge scratch in the hood. The front protective coding was peeling. The inside of the car was dirty. No help from management. They totally screwed me and my wife. Took our keys when we were doing the deal and would not give them back, we were intimidated into buying their vehicle. Now we are stuck with expense vehicle that was not the same as the jeep we traded in. They should not be in business with these deceptive, dishonorable sales tactics.
Worst dealer in Oregon.
Worst dealer in Oregon. Do not buy from them. They have deceptive practices and rip off the customer. They promise to take care of you but in the end, you are left with poor customer service a vehicle that you did not want. They lie about that they will take care of you on your trade. Way under value your trade. Worst buying experience in 35 years. Their service department over charges. Purchased a new expense vehicle they did not clean it. It had a huge scratch in the hood. The front protective coding was peeling. The inside of the car was dirty. No help from management. They totally screwed me and my wife. Took our keys when we were doing the deal and would not give them back, we were intimidated into buying their vehicle. Now we are stuck with expense vehicle that was not the same as the jeep we traded in. They should not be in business with these deceptive, dishonorable sales tactics.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
This customer is categorically mistaken and is making claims that are simply put, untrue. The customer did bring to our attention a scratch and the factory paint protection film with peeling and bubbling. Both these items are being repaired and were done so as soon as the customer brought these concerns to light. We presented this customer terms to which they accepted and no time were forced into accepting said terms and at no time were intimidated into purchasing. The notion that this customer thinks its 1980 and dealerships are still holding customers keys or throwing them on the roof so they can't leave just doesn't happen. While we are saddened to hear this customer is unhappy, we will not stand silent and have our integrity questioned.
It is unfortunate, that Roberson does not want to take responsibly for their actions and want to blame the customer. Their salesperson Scott took our keys and would not give them back to my wife, when she requested them (twice) so we could leave. They have no integrity; this was the third vehicle we purchased from them, not a good experience. What dealer takes pictures of your trade and posts these pictures up on their web site with my wife's personal license plate still on the vehicle, they took these before the deal was even completed. If this is not a poor practice not sure what is. They refused to take the pictures down from the web page. This is the truth; I have proof of these. We went into the dealer looking for the for a Jeep Grand Cherokee and ended up with a Grand Cherokee L, which is not what my wife wanted. They came up with some a book value on one of our vehicles as being a good value when the vehicle was only one month old. The other vehicle that we traded in was a special edition Jeep Grand Cherokee Limited, they told us that the money they were giving us was reduced because it had been smoked in, however they listed the vehicle for a top price on their web page, they did not reduce it, they lied to us. This dealer is sadly mistaken in that they think that they did categorically nothing wrong. They certainly did not provide an honest sales transaction; they have left us with a vehicle that does not fully meet our needs. Furthermore, they want to place blame on the customer, and not fix the issue.
The most dishonest shop with the worst customer service
The most dishonest shop with the worst customer service in the US. They sent me home with an unsafe car. They vented freon all over the engine compartment and vents and didn't say a thing to me when I picked it up, it filled the cab of my jeep the next day. After driving 3.5 hours I became disoriented and extremely sick, im glad I didn't pass out, crashing my jeep could have hurt, or killed several people, thankfully they left the fan sensor unplugged, overheating the motor, so I drove home. I called my Dr as soon as i got home and they connected me with poison control, who told me I had signs of freon poisoning. I've had puenomia for over a month from this, which is documented with my Dr. My lungs were full of fluid, and this is something that if i would have continued to drive more than likely would have killed me. (LOOK IT UP) To top this off they have called me a liar, and told me the freon they sprayed out, by them disconnecting the ac condencer, without evacuating the system before removing the radiator was my fault, as a matter of fact was an un needed step to replace the radiator. Then they charged me over $2000 to repair their error. I've lost several weeks of work, with having to pay out for unnecessary repairs, which has financially hurt. I've had to gather evidenced, including my NEW cabin filter plugged with freon oil less than a month old, numerous pictures with a uv light of the dye all over the engine puddles in my driveway, and the interior of the jeep which is COVERED in dye. I've got samples from my windshield on q tips, and pictures of residue in the engine compartment with regular light. This unfortunately isn't my only issue here, but this is the most pertinent YOU GUYS ARE GOING TO MAKE THIS RIGHT. trying to cover your mistakes, by lying, and going as far as to charge the customer to repair your mistakes, to make it look like something that was pre existing is unthinkable. Then doing something that endangered my life is not going to be tolerated
The most dishonest shop with the worst customer service
The most dishonest shop with the worst customer service in the US. They sent me home with an unsafe car. They vented freon all over the engine compartment and vents and didn't say a thing to me when I picked it up, it filled the cab of my jeep the next day. After driving 3.5 hours I became disoriented and extremely sick, im glad I didn't pass out, crashing my jeep could have hurt, or killed several people, thankfully they left the fan sensor unplugged, overheating the motor, so I drove home. I called my Dr as soon as i got home and they connected me with poison control, who told me I had signs of freon poisoning. I've had puenomia for over a month from this, which is documented with my Dr. My lungs were full of fluid, and this is something that if i would have continued to drive more than likely would have killed me. (LOOK IT UP) To top this off they have called me a liar, and told me the freon they sprayed out, by them disconnecting the ac condencer, without evacuating the system before removing the radiator was my fault, as a matter of fact was an un needed step to replace the radiator. Then they charged me over $2000 to repair their error. I've lost several weeks of work, with having to pay out for unnecessary repairs, which has financially hurt. I've had to gather evidenced, including my NEW cabin filter plugged with freon oil less than a month old, numerous pictures with a uv light of the dye all over the engine puddles in my driveway, and the interior of the jeep which is COVERED in dye. I've got samples from my windshield on q tips, and pictures of residue in the engine compartment with regular light. This unfortunately isn't my only issue here, but this is the most pertinent YOU GUYS ARE GOING TO MAKE THIS RIGHT. trying to cover your mistakes, by lying, and going as far as to charge the customer to repair your mistakes, to make it look like something that was pre existing is unthinkable. Then doing something that endangered my life is not going to be tolerated
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Matt listened to what I can afford and he made it happen.
Matt listened to what I can afford and he made it happen. Your so awesome
Matt listened to what I can afford and he made it happen.
Matt listened to what I can afford and he made it happen. Your so awesome
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I called in February to schedule a recall on my Ram 2500,
I called in February to schedule a recall on my Ram 2500, as they absorbed Whitnell Motors where I originally bought my truck. They said to call back in July. I've called 5 times now and left messages each time. Nobody has returned my calls. It's completely absurd at this point. From my experience just trying to get someone to give me the curtsey to call me back; I would never buy a vehicle from them. Apparently service on your vehicle isn't high enough margins for Roberson Motors.
I called in February to schedule a recall on my Ram 2500,
I called in February to schedule a recall on my Ram 2500, as they absorbed Whitnell Motors where I originally bought my truck. They said to call back in July. I've called 5 times now and left messages each time. Nobody has returned my calls. It's completely absurd at this point. From my experience just trying to get someone to give me the curtsey to call me back; I would never buy a vehicle from them. Apparently service on your vehicle isn't high enough margins for Roberson Motors.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Poorest dealerships in America
Called to make a service appointment got an answering machine even though it was about 3pm. I left my name and number. No return call. Called main office and got nothing but excuses that they were going through hard times. I have 3 Ram pickups and I guess Robertsons probably won’t see any of them. Ram should pull the dealership away from them!
Poorest dealerships in America
Called to make a service appointment got an answering machine even though it was about 3pm. I left my name and number. No return call. Called main office and got nothing but excuses that they were going through hard times. I have 3 Ram pickups and I guess Robertsons probably won’t see any of them. Ram should pull the dealership away from them!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Don- thank you for making us aware of the situation regarding your vehicle. We are aware that your presently working with our service manager to rectify the issues your having and apologize that our communication with you fell short of expectations. We are working hard to make sure we get your vehicle serviced and back on the road.
Great buying experience with Will Penn at Roberson
We were lucky to work with Will Penn recently, trading in and purchasing a barely used Dodge Ram. We’ve purchased a number of cars over the years and it has always been a rather tedious process. Working with Will Penn was great! We were impressed by his honesty, integrity, and intelligence. If you’re looking to buy, we highly recommend Will Penn at Roberson.
Great buying experience with Will Penn at Roberson
We were lucky to work with Will Penn recently, trading in and purchasing a barely used Dodge Ram. We’ve purchased a number of cars over the years and it has always been a rather tedious process. Working with Will Penn was great! We were impressed by his honesty, integrity, and intelligence. If you’re looking to buy, we highly recommend Will Penn at Roberson.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase