Roberson Motors

4.7
(1,181 reviews)
Visit Roberson Motors
Sales hours: 8:30am to 6:30pm
Service hours: 7:30am to 5:00pm
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Sales Service
Monday 8:30am–6:30pm 7:30am–5:00pm
Tuesday 8:30am–6:30pm 7:30am–5:00pm
Wednesday 8:30am–6:30pm 7:30am–5:00pm
Thursday 8:30am–6:30pm 7:30am–5:00pm
Friday 8:30am–6:30pm 7:30am–5:00pm
Saturday 8:30am–6:00pm 9:00am–3:00pm
Sunday 11:00am–5:00pm Closed

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New (503) 850-7102 (503) 850-7102
Used (503) 850-7144 (503) 850-7144
Service (503) 850-7146 (503) 850-7146

Inventory

See all 302 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since October 2002.
We have a strong committed sales staff wwith many years of experience satisfying our customers' needs. Feel free to browse our inventory online request more information about vehicles set up a test drive or inquire about financing.
If you don't see what you are looking for visit our website and click on CarFinder fill out the form and we will last you know when vehicles arrive that match your search! Or if you would rather discuss your options with our friendly sales staff click on Directions for information driving directions and other contact information.
We look forward to serving you!

Service center

Phone number (503) 850-7146

Service hours

Monday
7:30am–5:00pm
Tuesday
7:30am–5:00pm
Wednesday
7:30am–5:00pm
Thursday
7:30am–5:00pm
Friday
7:30am–5:00pm
Saturday
9:00am–3:00pm
Sunday
Closed

Meet our employees

View all 12 employees View less employees

Reviews

4.7
(1,181 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Roberson Motors from DealerRater.

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1.0

Worst dealer in Oregon.

Worst dealer in Oregon. Do not buy from them. They have deceptive practices and rip off the customer. They promise to take care of you but in the end, you are left with poor customer service a vehicle that you did not want. They lie about that they will take care of you on your trade. Way under value your trade. Worst buying experience in 35 years. Their service department over charges. Purchased a new expense vehicle they did not clean it. It had a huge scratch in the hood. The front protective coding was peeling. The inside of the car was dirty. No help from management. They totally screwed me and my wife. Took our keys when we were doing the deal and would not give them back, we were intimidated into buying their vehicle. Now we are stuck with expense vehicle that was not the same as the jeep we traded in. They should not be in business with these deceptive, dishonorable sales tactics.

1.0

Worst dealer in Oregon.

Worst dealer in Oregon. Do not buy from them. They have deceptive practices and rip off the customer. They promise to take care of you but in the end, you are left with poor customer service a vehicle that you did not want. They lie about that they will take care of you on your trade. Way under value your trade. Worst buying experience in 35 years. Their service department over charges. Purchased a new expense vehicle they did not clean it. It had a huge scratch in the hood. The front protective coding was peeling. The inside of the car was dirty. No help from management. They totally screwed me and my wife. Took our keys when we were doing the deal and would not give them back, we were intimidated into buying their vehicle. Now we are stuck with expense vehicle that was not the same as the jeep we traded in. They should not be in business with these deceptive, dishonorable sales tactics.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
2 people out of 2 found this review helpful.
Dealer response

This customer is categorically mistaken and is making claims that are simply put, untrue. The customer did bring to our attention a scratch and the factory paint protection film with peeling and bubbling. Both these items are being repaired and were done so as soon as the customer brought these concerns to light. We presented this customer terms to which they accepted and no time were forced into accepting said terms and at no time were intimidated into purchasing. The notion that this customer thinks its 1980 and dealerships are still holding customers keys or throwing them on the roof so they can't leave just doesn't happen. While we are saddened to hear this customer is unhappy, we will not stand silent and have our integrity questioned.

Consumer response

It is unfortunate, that Roberson does not want to take responsibly for their actions and want to blame the customer. Their salesperson Scott took our keys and would not give them back to my wife, when she requested them (twice) so we could leave. They have no integrity; this was the third vehicle we purchased from them, not a good experience. What dealer takes pictures of your trade and posts these pictures up on their web site with my wife's personal license plate still on the vehicle, they took these before the deal was even completed. If this is not a poor practice not sure what is. They refused to take the pictures down from the web page. This is the truth; I have proof of these. We went into the dealer looking for the for a Jeep Grand Cherokee and ended up with a Grand Cherokee L, which is not what my wife wanted. They came up with some a book value on one of our vehicles as being a good value when the vehicle was only one month old. The other vehicle that we traded in was a special edition Jeep Grand Cherokee Limited, they told us that the money they were giving us was reduced because it had been smoked in, however they listed the vehicle for a top price on their web page, they did not reduce it, they lied to us. This dealer is sadly mistaken in that they think that they did categorically nothing wrong. They certainly did not provide an honest sales transaction; they have left us with a vehicle that does not fully meet our needs. Furthermore, they want to place blame on the customer, and not fix the issue.

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1.0

The most dishonest shop with the worst customer service

The most dishonest shop with the worst customer service in the US. They sent me home with an unsafe car. They vented freon all over the engine compartment and vents and didn't say a thing to me when I picked it up, it filled the cab of my jeep the next day. After driving 3.5 hours I became disoriented and extremely sick, im glad I didn't pass out, crashing my jeep could have hurt, or killed several people, thankfully they left the fan sensor unplugged, overheating the motor, so I drove home. I called my Dr as soon as i got home and they connected me with poison control, who told me I had signs of freon poisoning. I've had puenomia for over a month from this, which is documented with my Dr. My lungs were full of fluid, and this is something that if i would have continued to drive more than likely would have killed me. (LOOK IT UP) To top this off they have called me a liar, and told me the freon they sprayed out, by them disconnecting the ac condencer, without evacuating the system before removing the radiator was my fault, as a matter of fact was an un needed step to replace the radiator. Then they charged me over $2000 to repair their error. I've lost several weeks of work, with having to pay out for unnecessary repairs, which has financially hurt. I've had to gather evidenced, including my NEW cabin filter plugged with freon oil less than a month old, numerous pictures with a uv light of the dye all over the engine puddles in my driveway, and the interior of the jeep which is COVERED in dye. I've got samples from my windshield on q tips, and pictures of residue in the engine compartment with regular light. This unfortunately isn't my only issue here, but this is the most pertinent YOU GUYS ARE GOING TO MAKE THIS RIGHT. trying to cover your mistakes, by lying, and going as far as to charge the customer to repair your mistakes, to make it look like something that was pre existing is unthinkable. Then doing something that endangered my life is not going to be tolerated

1.0

The most dishonest shop with the worst customer service

The most dishonest shop with the worst customer service in the US. They sent me home with an unsafe car. They vented freon all over the engine compartment and vents and didn't say a thing to me when I picked it up, it filled the cab of my jeep the next day. After driving 3.5 hours I became disoriented and extremely sick, im glad I didn't pass out, crashing my jeep could have hurt, or killed several people, thankfully they left the fan sensor unplugged, overheating the motor, so I drove home. I called my Dr as soon as i got home and they connected me with poison control, who told me I had signs of freon poisoning. I've had puenomia for over a month from this, which is documented with my Dr. My lungs were full of fluid, and this is something that if i would have continued to drive more than likely would have killed me. (LOOK IT UP) To top this off they have called me a liar, and told me the freon they sprayed out, by them disconnecting the ac condencer, without evacuating the system before removing the radiator was my fault, as a matter of fact was an un needed step to replace the radiator. Then they charged me over $2000 to repair their error. I've lost several weeks of work, with having to pay out for unnecessary repairs, which has financially hurt. I've had to gather evidenced, including my NEW cabin filter plugged with freon oil less than a month old, numerous pictures with a uv light of the dye all over the engine puddles in my driveway, and the interior of the jeep which is COVERED in dye. I've got samples from my windshield on q tips, and pictures of residue in the engine compartment with regular light. This unfortunately isn't my only issue here, but this is the most pertinent YOU GUYS ARE GOING TO MAKE THIS RIGHT. trying to cover your mistakes, by lying, and going as far as to charge the customer to repair your mistakes, to make it look like something that was pre existing is unthinkable. Then doing something that endangered my life is not going to be tolerated

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
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5.0

Matt listened to what I can afford and he made it happen.

Matt listened to what I can afford and he made it happen. Your so awesome

5.0

Matt listened to what I can afford and he made it happen.

Matt listened to what I can afford and he made it happen. Your so awesome

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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1.0

I called in February to schedule a recall on my Ram 2500,

I called in February to schedule a recall on my Ram 2500, as they absorbed Whitnell Motors where I originally bought my truck. They said to call back in July. I've called 5 times now and left messages each time. Nobody has returned my calls. It's completely absurd at this point. From my experience just trying to get someone to give me the curtsey to call me back; I would never buy a vehicle from them. Apparently service on your vehicle isn't high enough margins for Roberson Motors.

1.0

I called in February to schedule a recall on my Ram 2500,

I called in February to schedule a recall on my Ram 2500, as they absorbed Whitnell Motors where I originally bought my truck. They said to call back in July. I've called 5 times now and left messages each time. Nobody has returned my calls. It's completely absurd at this point. From my experience just trying to get someone to give me the curtsey to call me back; I would never buy a vehicle from them. Apparently service on your vehicle isn't high enough margins for Roberson Motors.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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1.0

Poorest dealerships in America

Called to make a service appointment got an answering machine even though it was about 3pm. I left my name and number. No return call. Called main office and got nothing but excuses that they were going through hard times. I have 3 Ram pickups and I guess Robertsons probably won’t see any of them. Ram should pull the dealership away from them!

1.0

Poorest dealerships in America

Called to make a service appointment got an answering machine even though it was about 3pm. I left my name and number. No return call. Called main office and got nothing but excuses that they were going through hard times. I have 3 Ram pickups and I guess Robertsons probably won’t see any of them. Ram should pull the dealership away from them!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
1 person out of 1 found this review helpful. Did you?
Dealer response

Don- thank you for making us aware of the situation regarding your vehicle. We are aware that your presently working with our service manager to rectify the issues your having and apologize that our communication with you fell short of expectations. We are working hard to make sure we get your vehicle serviced and back on the road.

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5.0

Great buying experience with Will Penn at Roberson

We were lucky to work with Will Penn recently, trading in and purchasing a barely used Dodge Ram. We’ve purchased a number of cars over the years and it has always been a rather tedious process. Working with Will Penn was great! We were impressed by his honesty, integrity, and intelligence. If you’re looking to buy, we highly recommend Will Penn at Roberson.

5.0

Great buying experience with Will Penn at Roberson

We were lucky to work with Will Penn recently, trading in and purchasing a barely used Dodge Ram. We’ve purchased a number of cars over the years and it has always been a rather tedious process. Working with Will Penn was great! We were impressed by his honesty, integrity, and intelligence. If you’re looking to buy, we highly recommend Will Penn at Roberson.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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1.0

Scheduled an appt for 8 am for oil change and recall

Scheduled an appt for 8 am for oil change and recall work had a friend drip me off after work at 3:30 pm. Found out my truck was not ready, hadn’t even been looked at. The rep told me they had a lot of walk ins that waited and they got priority because they were waiting, but they’d get going on my truck rt away. 20 min later my truck rolls up so I walk up to the counte, oh it’s not done they tell me it’s just now getting in the service line. 1 1/2 after I show up to pick my truck up it’s done. They give 2 cheesy car wash coupons for the inconvenience. So I leave there pissed off go to the car wash and go thru get some pull over look at my truck it has dirt streaks all over it so they send me thru again. Get done this time and it’s still dirty by this time I’m do e and just leave. Worst dealership I’ve ever dealt with. Just to let you know this is only the second review I’ve ever written so I’m not one of those people who complains all the time. This was just completely unprofessional.

1.0

Scheduled an appt for 8 am for oil change and recall

Scheduled an appt for 8 am for oil change and recall work had a friend drip me off after work at 3:30 pm. Found out my truck was not ready, hadn’t even been looked at. The rep told me they had a lot of walk ins that waited and they got priority because they were waiting, but they’d get going on my truck rt away. 20 min later my truck rolls up so I walk up to the counte, oh it’s not done they tell me it’s just now getting in the service line. 1 1/2 after I show up to pick my truck up it’s done. They give 2 cheesy car wash coupons for the inconvenience. So I leave there pissed off go to the car wash and go thru get some pull over look at my truck it has dirt streaks all over it so they send me thru again. Get done this time and it’s still dirty by this time I’m do e and just leave. Worst dealership I’ve ever dealt with. Just to let you know this is only the second review I’ve ever written so I’m not one of those people who complains all the time. This was just completely unprofessional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

Worked with Kody over quite some time to hammer out a

Worked with Kody over quite some time to hammer out a deal and he ended up coming through! We agreed on the exact terms before even setting foot in the dealership. James had me in and out of paperwork in 15 minutes and I was done!

5.0

Worked with Kody over quite some time to hammer out a

Worked with Kody over quite some time to hammer out a deal and he ended up coming through! We agreed on the exact terms before even setting foot in the dealership. James had me in and out of paperwork in 15 minutes and I was done!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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5.0

John Freeman was great to work with.

John Freeman was great to work with. I was here buying a truck from out of state and they got all the extras done and got me on my way. Great team to do business with.

5.0

John Freeman was great to work with.

John Freeman was great to work with. I was here buying a truck from out of state and they got all the extras done and got me on my way. Great team to do business with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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5.0

What a five star experience I had purchasing my car!

What a five star experience I had purchasing my car! From the moment I walked in, I was greeted with a genuine smile at the door. John was immediately and fully prepared to show me several options that fit the needs of my personal preferences. He was very knowledgeable, asked lots of great probing questions to make sure I got what I wanted, and he went above and beyond to ensure I was happy with the entire process. Because of him, this was the best car buying experience I've had. Upon test driving my 3rd option, I immediately loved it! John and I went back to the office to sign the paperwork. Maggie, a business manager, handled my financial paperwork. What an amazingly thorough and genuine manager; she's a great asset! She explained everything efficiently and quickly without making me feel rushed. We even exchanged several laughs and I thoroughly enjoyed my interaction with her. Both John and Maggie made this purchasing experience a cut above the rest! I never felt like I was being misguided, and I'm fully confident they were both doing everything possible to make my experience 5 star and as inexpensive as they could. Huge thank you to John, Maggie and the entire Roberson Motors team!

5.0

What a five star experience I had purchasing my car!

What a five star experience I had purchasing my car! From the moment I walked in, I was greeted with a genuine smile at the door. John was immediately and fully prepared to show me several options that fit the needs of my personal preferences. He was very knowledgeable, asked lots of great probing questions to make sure I got what I wanted, and he went above and beyond to ensure I was happy with the entire process. Because of him, this was the best car buying experience I've had. Upon test driving my 3rd option, I immediately loved it! John and I went back to the office to sign the paperwork. Maggie, a business manager, handled my financial paperwork. What an amazingly thorough and genuine manager; she's a great asset! She explained everything efficiently and quickly without making me feel rushed. We even exchanged several laughs and I thoroughly enjoyed my interaction with her. Both John and Maggie made this purchasing experience a cut above the rest! I never felt like I was being misguided, and I'm fully confident they were both doing everything possible to make my experience 5 star and as inexpensive as they could. Huge thank you to John, Maggie and the entire Roberson Motors team!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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