Skip to main content

Meet Octavio Hernandez

Octavio Hernandez headshot
General Manager
(152 reviews)

Reviews

Colby Webb and ford skyline made the buying process super

Colby Webb and ford skyline made the buying process super efficient, and got me into a beautiful f150 on a killer deal.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

They don’t keep your personal information confidential.

They don’t keep your personal information confidential. Also cheat the system to save money. When your car is in for repairs they drive it and leave it dirty and give it back to you with a dent and scratch.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Austin was super helpful and pleasant to work with!

Austin was super helpful and pleasant to work with! He made the car buying process so easy and I got exactly the car I wanted! Overall it was a great experience and Austin was very professional with the company.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Skyline Ford!

Skyline Ford did a great job addressing my warranty

Skyline Ford did a great job addressing my warranty issue. I would definitely recommend them to anyone needing serve on their vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Skyline Ford!

Easiest transaction I've had in buying a vehicle.

Easiest transaction I've had in buying a vehicle. From the start to the finish

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Skyline Ford!

Great Service.

Great Service. Had the vehicle ready, no hassle, no pressure. Priced fairly. Bought a really nice truck. Highly recommend Skyline !!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Skyline Ford!

This dealership is a joke, the GSM Chad Clevenger is

This dealership is a joke, the GSM Chad Clevenger is rude and doesn’t know how to treat people. The sales staff are extremely scammy and care more about a check then good customer service especially Garrett Lanz and Sage Bass.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your thoughts. It seems like your experience wasn’t quite up to the standard we aim for. While everyone at our dealership works hard to provide the best service, we understand that it’s not always perfect. In the words of Winnie the Pooh, “Weeds are flowers too, once you get to know them.” We’re always open to learning and improving, and your feedback is certainly a part of that process.

These guys are awesome!

These guys are awesome! They make buying a car simple and fast! I definitely will buy from them again!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Skyline Ford! We look forward to working with you again!

Best experience start to finish i have ever had buying a

Best experience start to finish i have ever had buying a new truck. Fair, organized, efficient , and extremely friendly and honest. I would never go anywhere else moving forward.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Skyline Ford! We are thrilled we could help you with your new truck!

This dealership has had two of my Ford Broncos for 3

This dealership has had two of my Ford Broncos for 3 months and I have received no communication from them in addition they have pushed back my service start date multiple times. I am extremely disappointed with the communication and management staff. I even reached out to the GM Octavio and received no response.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello I sent you my information privately. Please call or email me at your convenience. I do not show any voicemails or emails from you. Look forward to speaking with you. Thank you Octavio Hernandez

Dealer response

We sincerely apologize for the frustration and inconvenience you’ve experienced with your Broncos’ service at Skyline Ford. This is not the level of service or communication we strive to provide. Please contact us directly at jima@skylineforddirect.com so we can address your concerns and work to resolve this situation promptly. Thank you for bringing this to our attention.