Reviews
Bird mom
We went into Skyline Ford and met with Jeff White, he made it fun and he knew his inventory. We would recommend Jeff to all our friends and family. thank you skyline Ford
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We thank you for your business and for this review/recommendation! We wish you many happy miles in your new vehicle!
First time Ford buyer
My wife and I were looking to trade in a daily driver for a tow vehicle. Kory Miller, spent the time showing us used and new truck options. Since, we thought we went there to look at the new Ford trucks, we were pleasantly surprised to leave driving a new F-150. We are very excited with our new purchase, and look forward to some exciting summer 'Ford Tough' adventures. If you trade in a vehicle look into transferring your plates to the new car or truck, at six dollars for the transfer fee you will save yourself some cash. I didn't find out about that option, didn't think about it, till it was too late.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We hope those adventures are frequent and plentiful! Thank you for this great review!
Awesome experience!
I was just going to look, Monty Foulk answered all my questions, helpful & friendly. Without feeling pressured the beautiful blue Ford Escape became mine, awesome experience. Thanks Monty!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We love to provide that pressure-free experience. From Monty and Skyline Ford we thank you again for your time and business.
Great people, great cars
Everyone was so nice, helpful and friendly. I didn’t feel pressured to buy and they were quick to answer any questions I had. I would definitely recommend this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the recommendation and thank you again for your business! Safe travels.
Genuine Customer Service Lives Here!!
When driving by Skyline the other day (not car shopping) I spotted a "pre-owned" vehicle which really took my eye. This was the opening to a moderately complex sale's event which could have gone off the rails!! However with Jeremy's support, patience and creativity....and the positive support of the Sales Manager.....they made it come together for me. Very impressed with the knowledge, forthrightness and basic honesty from Jeremy all the way through. I was, and am, very HAPPY with the car and the process. I was convinced that even modest customer service had become extinct, but happily, I found excellence at Skyline Ford!!!!
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
We're happy to know we've given you a stellar customer service experience! Thank you for your business and this review.
Seamless Experience!
Kelly was awesome to work with. My special order was seamless and in a week early! There were multiple hoops to jump through on my end, but Kelly handled every single step.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We want to wish you many happy miles in your new vehicle! We look forward to working with you in the future.
Purchasw
Fast and easy purchase. Very professional and friendly Outstanding customer service and knowledge Repeat buyer and will buy again Great environment to purchase a vehicle
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're happy Jack was able to provide that outstanding experience for you. We look forward to working with you the next time around!
Excellent Sales People
I went there because I was interested in a used Expedition they had. It wasn’t quite ready to be viewed by the public but he had it ready for me the next day. Chris was very helpful and made the buying process easy.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're happy to have helped you Aaron! We hope you have many a cheerful mile in your Expedition! Safe Travels.
Not a slimy salesman
I’ll start off by saying I’m not the easiest customer. I’m a royal pain in the butt. I want what I want and will fight for it. Chris took it like a pro! I lowballed the guy on the used expedition el we wanted. Like really lowballed him! He could’ve blown us off at that point but he thanked us and we left when he said no way. A while later he texted with a lower price offer saying it was the best he could do. It was a fairly significant difference but not quite enough. I came up a little on my end and he said no again. We decided to drag our herd of 5 boys down to the dealership to see if we could work something out since I felt like we could come to an agreement as we weren’t too far off. We went down there and “harassed” him to get the deal we wanted. He was nice enough to oblige and try to get the price closer to what we wanted. In the end we ended up paying very slightly more than our absolute max and feel we still got a very good deal. We had already looked at about 10-15 of these expeditions at other dealerships and they were all rusted and falling apart. This one wasn’t. It was the base model and kinda bland but had added heated leather seats. A hot booty is very important in these cold winter months, especially since I’m not fond of freezing cold leather. After the price was agreed upon, the sales manager Marc ran our credit. We already had a preapproval from a credit union with a fairly low apr but we wanted to see if they could better. They did!! Marc got us an apr at about 3% lower than our preapproval which ended up saving us about $1000 in overall interest in the life of the loan. Couldn’t have been happier with that! He did great! Then we went to Juan for the final paper signing where he offered us the warranty. We usually don’t buy it but he explained it very well and it actually covered more than a simple power train only warranty so we decided to purchase it. We felt much safer buying a used vehicle with the warranty as we had already been burned once before. We’ll probably cancel the warranty after a few months if everything checks out. I stressed that poor guy out too with my back and forth on the warranty. He reprinted the paperwork 3 times because of my indecisiveness on the warranty. The most fun part was responding to him in Spanish and watching his jaw hit the floor. I look like a pasty white girl but I’m actually half Cuban and he didn’t know it (hence the crazy)! So muchas gracias Juan! Thank you Chris for putting up with me without knowing what the heck you had gotten yourself into and for delivering my vehicle the next day and complimenting the cleaniliness of my home! Sorry the bathroom was a mess but it’s clean now if you want to visit again. (I have no shame people! Really! 5 boys and one bathroom!) Haha! Thank you Marc for saving us a ton of money. Makes me feel less bad about going slightly over my max price! Once we pay off the expedition, we might be back for a truck! Overall I’d recommend this dealership as the guys are fun to mess with and they aren’t your typical slimy car salemen. Our mechanic looked over the vehicle and said we got a good one this time! This review may get deleted for language! I tried to keep it clean, folks! I’ll edit if I have to but it’s funny!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your honest and in-depth review! We appreciate your kind words about Chris and we're happy to have been able to assist you in your purchase. Thank you for your business and we hope to work with you again!
Long Distance Sale
We were shopping for an F550 on the internet and came across one at Skyline Ford in Salem, OR. We reside in California. When I called I had the good fortune to make contact with Phil McColly. Phil was very helpful in getting us measurements that we required on the truck and answered all our questions even though the truck was at their other lot in Keizer. We decided that the truck would work for us so we headed to Oregon. Phil met us at the Keizer location and helped us through the purchase process. He asked about and listened to our needs and didn't try to sell us more than we needed. He understood that we had a 10 hour drive home so he met us early and helped get us back on the road. He followed up with us after we got home to find out how our trip went and that we were happy with the truck. Really enjoyed working with Phil and would recommendhim and Skyline Ford.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Mike, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for your business! Take Care!