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Mercedes-Benz of Salem

(1,137 reviews)
Sales hours: 8:00am to 7:00pm
Service hours: 7:00am to 5:30pm
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Sales Service
Monday 8:00am–7:00pm 7:00am–5:30pm
Tuesday 8:00am–7:00pm 7:00am–5:30pm
Wednesday 8:00am–7:00pm 7:00am–5:30pm
Thursday 8:00am–7:00pm 7:00am–5:30pm
Friday 8:00am–7:00pm 7:00am–5:30pm
Saturday 9:00am–6:00pm Closed
Sunday 10:00am–5:00pm Closed
2024 state dealer award
View 13 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

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See all 7 vehicles from this dealership.

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Reviews

(1,137 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Salem from DealerRater.

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I recently bought a Sprinter Van from Brian.

I recently bought a Sprinter Van from Brian. He and Eli worked to close the deal and make the experience smooth and complete. They succeeded. Kudos to you guys for the friendly approach and completing matters on time and in your friendly manner.

I recently bought a Sprinter Van from Brian.

I recently bought a Sprinter Van from Brian. He and Eli worked to close the deal and make the experience smooth and complete. They succeeded. Kudos to you guys for the friendly approach and completing matters on time and in your friendly manner.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Had a great service visit at MB Salem.

Had a great service visit at MB Salem. Recently bought a 2020 Sprinter and took it in for Service. Evan was great to work with and gave me a thorough breakdown of needed work and potential issues. Was not pushy and provided fair pricing so I will definitely going back. Eli was also amazing in helping me get up to speed on the APP and figuring out how to navigate it.

Had a great service visit at MB Salem.

Had a great service visit at MB Salem. Recently bought a 2020 Sprinter and took it in for Service. Evan was great to work with and gave me a thorough breakdown of needed work and potential issues. Was not pushy and provided fair pricing so I will definitely going back. Eli was also amazing in helping me get up to speed on the APP and figuring out how to navigate it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Mercedes-Benz of Salem!

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I recently bought a car from Mercedes-Benz of Salem, and

I recently bought a car from Mercedes-Benz of Salem, and Brent was so much help! He never made us feel rushed, answered all our questions, and really made the entire process very smooth. Highly recommend working with Brent! All the other employees were extremely pleasant as well.

I recently bought a car from Mercedes-Benz of Salem, and

I recently bought a car from Mercedes-Benz of Salem, and Brent was so much help! He never made us feel rushed, answered all our questions, and really made the entire process very smooth. Highly recommend working with Brent! All the other employees were extremely pleasant as well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Mercedes-Benz of Salem!

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My Wife and I came in to talk to Eli Guevara about your

My Wife and I came in to talk to Eli Guevara about your Mercedes Sprinter line. Eli was both professional and personal in taking care of us. I appreciated his patience and willingness to go the extra mile for us. He was able to explain all aspects of the Sprinter lineup. Would highly recommend him for anyone looking for a new Sprinter. He had great followup via email as well. Thank you ELI so much !!!!!

My Wife and I came in to talk to Eli Guevara about your

My Wife and I came in to talk to Eli Guevara about your Mercedes Sprinter line. Eli was both professional and personal in taking care of us. I appreciated his patience and willingness to go the extra mile for us. He was able to explain all aspects of the Sprinter lineup. Would highly recommend him for anyone looking for a new Sprinter. He had great followup via email as well. Thank you ELI so much !!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Mercedes-Benz of Salem! We hope you have many happy miles in your new Sprinter!

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Eli at Salem Mercedes Benz has been awesome.

Eli at Salem Mercedes Benz has been awesome. I’ve purchased 12 Sprinter vans from him over the past 3-4 years. Super easy to work with and always delivers. Eli and Brian are awesome reps of their company.

Eli at Salem Mercedes Benz has been awesome.

Eli at Salem Mercedes Benz has been awesome. I’ve purchased 12 Sprinter vans from him over the past 3-4 years. Super easy to work with and always delivers. Eli and Brian are awesome reps of their company.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

We hear the 13th Sprinter is the best one. Thank you for choosing Mercedes-Benz of Salem!

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I worked primarily with Eli on a van purchase through the

I worked primarily with Eli on a van purchase through the Adventure Wagon purchase + upfit program. Eli was tremendously helpful throughout the process, which included a van replacement when mine arrived slightly damaged in shipping. Eli was always available, prompt to respond, and resourceful in all aspects of my purchase; which included arranging for the administrative process of an out-of-state purchase. He has continued to be responsive and helpful when I have had questions since delivery. His friendliness, enthusiasm, and transparency have reminded me how much I miss living in Oregon.

I worked primarily with Eli on a van purchase through the

I worked primarily with Eli on a van purchase through the Adventure Wagon purchase + upfit program. Eli was tremendously helpful throughout the process, which included a van replacement when mine arrived slightly damaged in shipping. Eli was always available, prompt to respond, and resourceful in all aspects of my purchase; which included arranging for the administrative process of an out-of-state purchase. He has continued to be responsive and helpful when I have had questions since delivery. His friendliness, enthusiasm, and transparency have reminded me how much I miss living in Oregon.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Mercedes-Benz of Salem!

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I worked primarily with Eli on a van purchase through the

I worked primarily with Eli on a van purchase through the Adventure Wagon purchase + upfit program. Eli was tremendously helpful throughout the process, which included a van replacement when mine arrived slightly damaged in shipping. Eli was always available, prompt to respond, and resourceful in all aspects of my purchase; which included arranging for the administrative process of an out-of-state purchase. He has continued to be responsive and helpful when I have had questions since delivery. His friendliness, enthusiasm, and transparency have reminded me how much I miss living in Oregon.

I worked primarily with Eli on a van purchase through the

I worked primarily with Eli on a van purchase through the Adventure Wagon purchase + upfit program. Eli was tremendously helpful throughout the process, which included a van replacement when mine arrived slightly damaged in shipping. Eli was always available, prompt to respond, and resourceful in all aspects of my purchase; which included arranging for the administrative process of an out-of-state purchase. He has continued to be responsive and helpful when I have had questions since delivery. His friendliness, enthusiasm, and transparency have reminded me how much I miss living in Oregon.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Mercedes-Benz of Salem for your Sprinter needs!

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I worked primarily with Eli on a van purchase through the

I worked primarily with Eli on a van purchase through the Adventure Wagon purchase + upfit program. Eli was tremendously helpful throughout the process, which included a van replacement when mine arrived slightly damaged in shipping. Eli was always available, prompt to respond, and resourceful in all aspects of my purchase; which included arranging for the administrative process of an out-of-state purchase. He has continued to be responsive and helpful when I have had questions since delivery. His friendliness, enthusiasm, and transparency have reminded me how much I miss living in Oregon.

I worked primarily with Eli on a van purchase through the

I worked primarily with Eli on a van purchase through the Adventure Wagon purchase + upfit program. Eli was tremendously helpful throughout the process, which included a van replacement when mine arrived slightly damaged in shipping. Eli was always available, prompt to respond, and resourceful in all aspects of my purchase; which included arranging for the administrative process of an out-of-state purchase. He has continued to be responsive and helpful when I have had questions since delivery. His friendliness, enthusiasm, and transparency have reminded me how much I miss living in Oregon.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Mercedes-Benz of Salem! Come on back to Oregon!

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We bought our sprinter van sight unseen from M-B of Salem

We bought our sprinter van sight unseen from M-B of Salem because we had a plan to have it built into a camper in Portland OR. Eli and Brian were our "point people" at M-B of Salem and they did an awesome job of keeping us informed of the process, getting us updates, and arranging to get the van to the camper van builders. They were totally professional, great communicators, and made the across the country purchase VERY comfortable. I would most HIGHLY recommend Eli and Brian to any future purchaser!!!

We bought our sprinter van sight unseen from M-B of Salem

We bought our sprinter van sight unseen from M-B of Salem because we had a plan to have it built into a camper in Portland OR. Eli and Brian were our "point people" at M-B of Salem and they did an awesome job of keeping us informed of the process, getting us updates, and arranging to get the van to the camper van builders. They were totally professional, great communicators, and made the across the country purchase VERY comfortable. I would most HIGHLY recommend Eli and Brian to any future purchaser!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Mercedes-Benz of Salem! Here's to many great adventures in your new Sprinter!

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New tires installed in a timely manner.

New tires installed in a timely manner. Price was explained. Tony was very helpful and courteous as was the cashiers office. And my car was washed and vacuumed. Thank you!

New tires installed in a timely manner.

New tires installed in a timely manner. Price was explained. Tony was very helpful and courteous as was the cashiers office. And my car was washed and vacuumed. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Mercedes-Benz of Salem! Enjoy your new tires!

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