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Mercedes-Benz of Salem

(1,136 reviews)
Sales hours: 9:00am to 6:00pm
Service hours:
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Sales Service
Monday 8:00am–7:00pm 7:00am–5:30pm
Tuesday 8:00am–7:00pm 7:00am–5:30pm
Wednesday 8:00am–7:00pm 7:00am–5:30pm
Thursday 8:00am–7:00pm 7:00am–5:30pm
Friday 8:00am–7:00pm 7:00am–5:30pm
Saturday 9:00am–6:00pm Closed
Sunday 10:00am–5:00pm Closed
2024 state dealer award
View 13 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

Reviews

(1,136 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Salem from DealerRater.

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The best service is at Salem Mercedes!

The best service is at Salem Mercedes!!They go above and beyond for their customers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Mercedes-Benz of Salem!

Clean , professional,friendly , organized, honest,

Clean , professional,friendly , organized, honest, sufficient, experience, excellent , great service, expensive, sophisticated, luxury. I still like my car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We like it too! Thank you for choosing Mercedes-Benz of Salem!

Very good services , I would like to thank you very much

Very good services , I would like to thank you very much to every people at the dealer .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We'll make sure to earn all 5 stars on your next visit. Thank you for choosing Mercedes-Benz of Salem!

Don’t own a Mercedes anymore because of the service

Don’t own a Mercedes anymore because of the service department customer service. Had terrible customer service my one time getting my car serviced at this shop.

Rating breakdown (out of 5):
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Fast, easy, competent.

Fast, easy, competent. Clean showroom and offices. I enjoyed the Starbucks coffee machine. Good people

Rating breakdown (out of 5):
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  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Mercedes-Benz of Salem!

Mr.Mike Schmidt, Mr. Don Post and other service

Mr.Mike Schmidt, Mr. Don Post and other service department members have taken great care of my Mercedes 1968 280 SEC coupe since the 1990's. The work is performed to the highest standards using factory and OEM parts. The work is completed on schedule and the pricing is fair.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We love doing what we can to keep your 1968 Mercedes running like a clock! Thank you for choosing Mercedes-Benz of Salem!

Great working with Abel he really helped me get the car

Great working with Abel he really helped me get the car that I wanted for the right price

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Enjoy your new car! Thank you for choosing Mercedes-Benz of Salem!

The best service I have ever had.

The best service I have ever had. Very friendly, personable and knowledgeable people. My request was handled immediately.Thank you!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Mercedes-Benz of Salem!

Did the job.

Did the job. Expensive as expected at Mercedes dealer. This time they did not wash the Metris. I was a bit surprised at that. Had a few hundred miles to go for transmission fluid change and they took care of that. That was the big expense

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback on the washing of your Metris. Bring it back in and we will make sure to give it a wash. Thank you for choosing Mercedes-Benz of Salem!

Exceptional service!

Exceptional service! Will always purchase my Mercedes from Mercedes benz of Salem. I highly recommend the entire team.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Mercedes-Benz of Salem!