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Grants Pass Toyota

(92 reviews)

Reviews

(92 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great experience working with these guys.

Great experience working with these guys. Teddy was honest, helpful, and answered every question we had. Worked with him and Chris there, and had no complaints. Thank you for your help!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We're thrilled to hear you had a great experience working with us. Teddy and Chris strive to provide honest, helpful service, and we're glad they could assist you with all your questions. We appreciate your feedback and look forward to serving you again in the future. Thank you for choosing Grants Pass Toyota!

Excellent customer service.

Excellent customer service. Eager to satisfy! I was unanimously referred to GP Toyota and specifically Troy Mikels. Did not disappoint. I wound up purchasing a gold certified pre owned vehicle and so far I love it!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience! We're thrilled to hear that Troy Mikels and the team at GP Toyota lived up to the unanimous recommendation. Congratulations on your gold certified pre-owned vehicle! We're glad to hear you love it so far. Enjoy your new ride, and thank you for choosing Grants Pass Toyota!

My wife and I recently purchased a Highlander Hybrid from

My wife and I recently purchased a Highlander Hybrid from Grants Pass Toyota. We first met Rhianna Lawrence in April and over the next month she helped us find the model we were looking for. She was patient while we got our financing together and in late May she found us the car we purchased. We can't speak highly enough about her service. She was professional, friendly, and courteous through the whole process. We've been having our cars serviced there for the last two years and can say the same thing about everyone we've encountered. We're fans. Thanks, Bil and Tina Holehan

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Troy Mickels was my salesman for two days.

Troy Mickels was my salesman for two days. He was supportive and helpful for my interest in finding a car leas than $20k. I found a Ford Edge SE for $15.7 and it is just what I need at the right price. I traded in a 1998 Ford Explorer so you see that I like to keep a functional car a long time. One or two Toyotas were available but I didn't grab one when it was available. I am happy with the function of the Ford and its electric features. This is a good sale at the right price for me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

It's fantastic to hear about your positive experience with Troy Mikels at Grants Pass Toyota! We're glad he was able to support and assist you in finding the right car within your budget. It sounds like you found a great deal on the Ford Edge SE, and we're delighted that it meets your needs and preferences. Keeping a functional car for a long time is a smart approach, and we're pleased that you're happy with the electric features of your new vehicle. If you ever need anything else or have any questions, feel free to reach out. Thank you for choosing Grants Pass Toyota, and enjoy your new Ford Edge!

Consumer response

Thanks for a good transaction and no stress. Louise

Justin and Chris were very helpful with our Rav 4 Prime

Justin and Chris were very helpful with our Rav 4 Prime purchase. They reviewed each and every detail in the purchase as well as the car's functions. We have purchased vehicles here in the past and were always satisfied with the staff. This purchase was as pleasant and we went home with a really nice car. We would recommend this dealership for car buyers that want to be treated well, with respect and courtesy. And, of course, if you want a car that won't disappoint you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

We had the best experience at Grants Pass Toyota.

We had the best experience at Grants Pass Toyota. We didn't feel pressured, it didn't take all day to complete the purchase. Jayman, Armando and Stephanie were all super nice and knowledgeable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're thrilled to hear that your car buying experience with us was stress-free and efficient! Jayman, Armando, and Stephanie are all valued members of our team, and we're delighted that they provided you with excellent service. Thank you for your kind words, and if you ever need anything else, don't hesitate to reach out. Welcome to the family!

Great customer service.

Great customer service. Teddy Patton took wonderful care of us. I had his full attention as he listened carefully. He instantly understood my needs and how I planned to use my new truck. Teddy answered all our questions. When we stumped him with a question about the bolts in the truck bed, he quickly found the information. Terry's sales style is excellent. He was attentive and fully invested in our process without hovering or being at all pushy. Thanks Teddy. I love our beautiful new truck.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your fantastic experience with Teddy at Grants Pass Toyota! We're thrilled to hear that Teddy provided you with attentive and knowledgeable service, ensuring that all your needs were met. It's great to know that he went above and beyond to address your questions and make sure you were fully informed about your new truck. Enjoy your beautiful new ride, and if you ever need anything else, Teddy and the rest of our team are here to help. Thanks again for choosing Grants Pass Toyota!

I waited almost 2 hours to get a tiny screw taken out of

I waited almost 2 hours to get a tiny screw taken out of my tire when I had an appointment at the GP Toyota Service center. They quoted me less than a hour wait time. (Which seemed long to start) Time Not managed properly. Poor time management I could of went across to les Swab and had it done in 10 minutes. I will not return with my service..

Rating breakdown (out of 5):
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  • Buying process
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  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're sorry for the longer-than-expected wait to fix the screw in your tire during your appointment. Your time is important, and we apologize for any inconvenience. We'll work on improving our time management to ensure faster service in the future. If you have any further feedback or if there's anything else we can do for you, please let us know. We're here to help. Thank you for bringing this to our attention. Best regards, Grants Pass Toyota Team

Chris was very attentive to all our questions and

Chris was very attentive to all our questions and concerns. He made us feel very comfortable and relaxed during our buying experience. We highly recommend Chris for any sale at Grants Pass Toyota. Dan & Lisa Thompson

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you, Dan & Lisa Thompson, for your kind words about Chris! We're delighted to hear that he provided attentive service and made you feel comfortable during your buying experience at Grants Pass Toyota. We appreciate your recommendation and look forward to serving you again in the future. Best regards, Grants Pass Toyota Team

I went with my sister to look for a new Toyota

I went with my sister to look for a new Toyota Highlander. Chris met us at the door when we walked in and he was great. Very friendly and knowledgeable. And, she found exactly what she was looking for. Omar was also very helpful when it came to the paperwork. I know where I'll go when looking for a new vehicle. Very good experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're thrilled to hear about your positive experience with Chris and Omar at Grants Pass Toyota! It's fantastic that Chris was friendly and knowledgeable, helping your sister find the perfect Toyota Highlander. We appreciate your feedback and look forward to assisting you in the future. Safe travels! 🚗✨