Ted Britt Ford - We Will Buy Your Car

Negotiated with the dealer. Received a good offer but asked for a little more in trade. On Saturday morning December 18th salesman said the good offer was still valid. Told him I accept their offer and asked if they wanted a credit card deposit. The salesman or his manager never returned my phone and text messages. I found the vehicle on the internet for sale at another dealership about 8 days later. Very disappointed!

My response from the Owner: My 3 attempts to schedule service resulted in zero return phone calls - the owner responded with this message after my negative review of the dealership. Quote: please reach out to us immediately at customercarefairfax@tedbritt.com with my contact information so that we may get ahold of you ASAP. Uh - maybe look up my name in your system and call me. Life is about choices that we make. The lack of communication to their customers, says it all. It is a systemic issue that typically starts from the top down.

We are switching over car companies because they have the absolute MOST TERRIBLE service I have ever received. Good luck trying to get any help besides buying a car. One ring to sales they answer but anyone in service is nowhere to be found. They will all be back some other day. So will the manager of the place. Like HILARIOUS. They cannot provide me with the part to pass STATE INSPECTION. So I called corporate and this lady tells me I should get a rental car and that at this time they cannot provide me with any service. They will not offer me any assistance while my car is out of inspection due to the part they cannot provide the customer. But I should spent my own money on a rental. She hung up on me. and told me she is the case manager. Like just HILARIOUS GROUP of people that claim they care about their customers. I do appreciate the gentleman in sales who did assist me in being able to get in touch with someone from service who again said would call back but NOTHING.

More than a week ago, I made an appoint to get my F150 serviced and to have the dealer look over a recall issue that I had received a notice about. When I arrived today, I was told that I’d be waiting at least three or four hours. At other dealerships, I’ve never waited more than 45 minutes or an hour to get my truck serviced. I told the service rep that I didn’t want to wait four hours and I’d just get it serviced somewhere else, he pointed and said it’s still parked right there. Pretty clear that they don’t give a xxxx. My time is valuable to me. If yours is valuable to you, do yourself a favor and don’t bother going to Ted Britt Ford for service and repairs.

Drove 2 hours to test drive a truck. Credit rates weren’t to my liking, so I informed the sales person that I would consult with my bank and let them know what I decide. They insisted that I take their loan and danced around giving me my car key back. After finally leaving the store I find that they had taken my tags off my car resulting in me having to find my tags inside the store. Over all felt like I was going to have to fight my way out of the store.

We bought a used Ford Transit in 2018 from Ted Britt Fairfax. I am writing to warn anyone considering using this dealership about their dishonesty with certification and disgraceful customer service. At the time of purchase, the van we were interested in was not certified. We said we were only interested in a certified car. We were told it was because there was an aftermarket windshield and they would replace that with a Ford windshield and do the certification process for us. We asked what had happened to the car for their to be an aftermarket item on it (there were less than 12,000 miles on the car) and was anything else altered/repaired. We were told the windshield was the only thing and the salesman said he didn't know why...but assured us that they would fix it and do the certification process. That seemed fine and they certified the car. Two and a half years later we had a weird rust line running along the top of the car. We took it to a service station that used a paint thickness gauge to show us that their had been extensive (and poorly done) work on the roof and side of the car. (Not by us!) Where a normal panel was reading roughly 4-7 layers, the rust area was showing a whooping 21 layers! We were told there was no way a car would certify without this raising a flag and should have been mentioned by Ted Britt when we asked if there was anything besides the windshield that was altered from the original state. We went in after to Ted Britt after learning this and their service dept saw the rust and noted that it did look like a poor repair job, but that it would be up to the GSM if they would repair it. The service dept understood why we were upset about the shoddy (and possibly fraudulent) certification when there were such easy to document issues. We went inside to speak to Tim Morgan, the GSM. He greeted us with slimy compliments. Saying I was "much prettier" then my husband deserved and looking me up and down uncomfortably and commenting on my body that I didn't look like I had had 5 children. This upset my husband and made me very uncomfortable, but because we were told he was THE person that would decide about our car repair, we had to keep talking to him. He smiled throughout the entire conversation and tried to sell us a different car instead of listening to our concerns about a repair. He continued to make inappropriate comments - specifically one about my husband's weight - and continue call everyone 'honey' or 'handsome' in a very unprofessional and creepy manner. It was extremely patronizing and slimy. He walked us out to the car to see the damage and then said he would check the VIN and get back to us. We never heard back. We have called MANY times and left multiple messages. We tried both the phone and email. We have called other people at the dealership and no one will put us through to Tim and everyone else says Tim is the person we want to talk to. Beyond the frustration about the $2200 repair we had to get at another service center for their possibly fraudulent certification (or at least - poorly done), I would avoid this dealership at all costs based on their slimy practices. Their GSM, Tim Morgan uses chauvinistic and patronizing talk to try to butter people up and avoid actual issues. It is beyond inappropriate. It is tasteless and there is no place for it in the modern workplace. Uninvited comments about a man or woman's body have no place in a car dealership by someone trying to avoid responsibility for their company's shoddy practices. A certification that is rushed or ignored just to close a sale is dishonest and deceitful. Not to mention - unsafe! To not return a customer's call to avoid taking responsibility for one's company's shortcomings is just bad business. We also spoke to Andy Britt, one of the owner's sons, who SHOULD care more about client relationships, on the floor and have messaged him without a single return call as well. We will never return to Ted Britt and I hope anyone reading this knows there are PLENTY of other dealerships in the Washington DC area that will treat customers with dignity instead of Tim Morgan's disgusting out-dated sexist and patronizing ways.

wow. look at what the sales people said. "we don't really need that sale" then guys, lets not do business at this dealership. They don't need sales. my offer was very reasonable and they said no just cause they are greedy in profits.

wow. look at what the sales people said. "we don't really need that sale" then guys, lets not do business at this dealership. They don't need sales. my offer was very reasonable and they said no just cause they are greedy in profits.

Bought a new F-150 Platinum. Had some challenges with the prep and delivery, but the General Sales Manager stepped up and made it right. Very pleased with their responsiveness. The price I paid was fair, so no complaints at all. I appreciate when a dealer is sincerely interested in my satisfaction.

Bought a new F-150 Platinum. Had some challenges with the prep and delivery, but the General Sales Manager stepped up and made it right. Very pleased with their responsiveness. The price I paid was fair, so no complaints at all. I appreciate when a dealer is sincerely interested in my satisfaction.