Doug's Lynnwood Mazda

Service department, specifically Kierston Rose is an absolute pain to work with. Doesn't explain specifics of the service performed, ignores customer questions, is unable to work their CRM system such that the inspection videos actually get texted to the customer. All in, what an awful experience every time we've had to work with this person.

Had an awful experience while trying to appraise my car there. This person "Dotan Bershon" reached out via email and phone call and asked me to come for an appraisal after I did Carfax evaluation online. Once I reached there he started asking me how much I want without appeasing the car and when I didn't give him my number and rather ask him what is he appraising my car for .. he rudely left me in the parking lot. He could have told me via phone if that's the way they do their business, what a rude awful sales person. As a business they look for maximizing their profit so why is he so pissed if the owner wants to maximize his profit too. If I could I would have given 0 or negative star. You deal or don't deal, your behavior shows how the business is going to treat their future customers.

After having mediocre and disappointing experiences with upwards of five other dealerships, Matt, Luke, Glen, and team at Doug’s were a serious breath of fresh air! I knew what car I wanted and I just wanted to make sure I got the best deal possible and the team at Doug’s were the most fair in my opinion, and the easiest to talk to. This is my first time buying a new car and it was nerve-racking but they made it go so smoothly and I was able to drive there after work and just pick up my car after filling out paperwork since I was able to text with Matt throughout the day. The team at Doug’s are professional, no pressure, friendly, and entertaining! Another dealership sold a car out from underneath me that I was willing to put a deposit on, and with no deposit, I showed up to the car parked out front with a sign with my name on it! Special touch! I was greeted with cold water bottles and they stayed late to help me finish the deal since I had to come late after work! Thanks guys!

Best car buying experience I have ever had! Seila and John were amazing to work with. They really do treat you like family. Seila kept me in the loop on the search for my Mazda the entire way. John the sales manager even met me on his day off at the bank so I can hand him the check for the car, so I didn’t have to drive back down to the dealer. The employees at Doug’s really go out of their way to provide a great purchase experience. Very straight forward process, overall the most relaxed and stress free process. The way it’s supposed to be.

My Mazda cx-5 carbon edition is all I wished for good looking Inside and out I like all the gadgets and safety features it is very enjoyable to drive and also the seating us very comfortable

When we bought our CX5 in 2018 I really liked this dealership and for the first few services appointments it was great. Ever since they upgraded to a bigger/newer building our service appointments have been atrocious. Both times the appointment was made via their online system. Even though I got a verification email that the appointment was confirmed (1/9/22) and a secondary reminder email (1/14/22) the day before the appointment (1/15/22) when dropping off the car my husband was told that there was no appointment. When he offered to show the service rep, Keirston, the verification email with the confirmation code my husband was told that wouldn't be necessary. And that they would make it work. He was also told that it typically takes an hour but there wasn't a guarantee since there was no appointment to which my husband again asked if they wanted to see the email with the confirmation code to which he was told no. I received a phone call from Keirston when the car was ready to pick up, and when I asked about what happened with the scheduling I was told that it had to do with moving to a new appointment system and that there were issues with the integration so there was "no appointment" on their end of the system. I told him that ok I understand that the issue is with the system, but the way that it has been handled by the service department twice now is unacceptable and rude. Again all I got back was it was the system and we still did the appointment. I responded saying that again I can understand if it is a system issue but then on your end the people running the department need to not be rude to customers who come in with emails verifying that they have an appointment. Keirston tried to minimize the situation again by reiterating that it was a system issue and the car was serviced. After my husband picked up the car he called to tell me that they tried to charge us $104 for the service. The service that is apart of the service package we paid for when we bought the car and have not exhausted. When my husband brought said no we have it covered with our plan he was told that it wasn't in the system and that they didn't see it. My husband again repeated that it should be at no charge to us and that it is a part of what we already paid for for this vehicle. Keirston checked one more time and then found it and he was able to leave. Both my husband and I are very frustrated. We really liked Dougs when we purchased the vehicle but at this time are seriously considering looking elsewhere for future service and possible future purchases. I will not be recommending this location any more.

When we bought our CX5 in 2018 I really liked this dealership and for the first few services appointments it was great. Ever since they upgraded to a bigger/newer building our service appointments have been atrocious. Both times the appointment was made via their online system. Even though I got a verification email that the appointment was confirmed (1/9/22) and a secondary reminder email (1/14/22) the day before the appointment (1/15/22) when dropping off the car my husband was told that there was no appointment. When he offered to show the service rep, Keirston, the verification email with the confirmation code my husband was told that wouldn't be necessary. And that they would make it work. He was also told that it typically takes an hour but there wasn't a guarantee since there was no appointment to which my husband again asked if they wanted to see the email with the confirmation code to which he was told no. I received a phone call from Keirston when the car was ready to pick up, and when I asked about what happened with the scheduling I was told that it had to do with moving to a new appointment system and that there were issues with the integration so there was "no appointment" on their end of the system. I told him that ok I understand that the issue is with the system, but the way that it has been handled by the service department twice now is unacceptable and rude. Again all I got back was it was the system and we still did the appointment. I responded saying that again I can understand if it is a system issue but then on your end the people running the department need to not be rude to customers who come in with emails verifying that they have an appointment. Keirston tried to minimize the situation again by reiterating that it was a system issue and the car was serviced. After my husband picked up the car he called to tell me that they tried to charge us $104 for the service. The service that is apart of the service package we paid for when we bought the car and have not exhausted. When my husband brought said no we have it covered with our plan he was told that it wasn't in the system and that they didn't see it. My husband again repeated that it should be at no charge to us and that it is a part of what we already paid for for this vehicle. Keirston checked one more time and then found it and he was able to leave. Both my husband and I are very frustrated. We really liked Dougs when we purchased the vehicle but at this time are seriously considering looking elsewhere for future service and possible future purchases. I will not be recommending this location any more.

We have had the most satisfying experience we have ever had purchasing a vehicle. We worked with Jim Fetesch from the start. He was very professional and guided us through each step of the process. We took some time to make our decision. We communicated with Jim at all hours and he was good natured given the off hours emails we sent. The financing process was very smooth as well. It was a simple, fast process. We would certainly recommend Doug's Mazda. Very high grades!!!

Very easy going experience, knowledgeable sales and finance team, they are all very genuine people who make you feel good about your purchase! Thank you Agi for, putting me into my second CX5, it is a fantastic vehicle and l very highly recommend to anyone looking for midsized SUV. The CX5 is very comfortable, easy to drive, good gas mileage, and a whole lot of options! It is a sweet ride! A big thank you, to all who helped on my car deal, and again Agi for making my second CX5 purchase from you so smooth.

My husband and I purchased a CX5 last May. It was shortly after Dealers were able to "open" back up during Covid restrictions and it was SUPER busy. Our rep, Jim was easy enough, however, we knew exactly what we wanted and have excellent credit so his job was fairly easy. After 5 hours in the store waiting (we picked our car within the first hour) they told us we were finally ready to meet with the finance guy. After we were all signed, they did the delivery of the vehicle and discovered they didn't have the 2nd key. They promised up and down they would make it right and provide us a 2nd key they just needed to order it. 9 months later and no key. No one will return my calls, and when I do reach out they put my on hold indefinitely or send me directly to a generic voicemail. First I would not recommend a Mazda (go with a Toyota!) but if your heart is set on a Mazda, find somewhere else in the area.