Honda of Kirkland

By far the best car buying experience I have ever had. I was in the market for a new odyssey so I sent out a inquiry online. Polo from Honda of Kirkland got back to me right away, We worked everything out over email and the actual process only took about an hour. Very straight forward. Polo made it fast and easy for me. Just the way I like it. will be back again!

Was greeted by Patrick and Barbara both who were smiling and beyond friendly. Patrick even talked to my son about Star Wars!! Barbara listened to what I was looking for and what my budget was. We walked around the lot and test drove a Civic, I was sold. No pressures sale and through the financing portion Barbara got me into the payment I ultimately desired. Wonderful experience and I would highly recommend to anyone looking for a great car sales experience. Feels great to be back in a Honda. Thanks Barbara for all your hard work.

I came to Honda Kirkland with the best intent of purchasing a car and was led around in circles of lies and deceit. During negotiations, the dealership made me an offer that I was considering, but before accepting the offer I asked to see all the fees associated with purchasing the car. The salesperson went to request the paperwork from the sales manager and when he came back he said "they're not cooperating." He scooped up the paperwork, including the registration for my trade-in, and left. I had to chase him down to recover my registration so I could leave. A few days later, the salesperson reconnected with me and we were able to resume negotiations (against my better judgement). I got the information I needed about the fees and told him I would accept the offer that was on the table at the time the previous negotiations fell apart, which they said was no longer acceptable. I was fed a series of weak excuses as to why they would not be able to honor their original offer. In the end, an agreement was made (what was I thinking??) and I was told the agreement was completed, but I would be able to pick up the car in 5 days. The next day, I was told that I hadn't signed the right paperwork, and while I was on the way to the dealership to sign the papers, the vehicle was sold to another party (or so I'm told). I'm not sure what to believe anymore. My advice: avoid this place at all costs.