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Rairdon's Chrysler Dodge Jeep RAM of Kirkland

(1,204 reviews)
Sales hours: 10:00am to 7:00pm
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday 9:00am–8:00pm 7:30am–7:00pm
Friday 9:00am–8:00pm 7:30am–7:00pm
Saturday 9:00am–8:00pm 8:00pm–7:00pm
Sunday 10:00am–7:00pm Closed
New (888) 471-5513 (888) 471-5513
Used (877) 813-8901 (877) 813-8901
Service (888) 409-2303 (888) 409-2303

Reviews

(1,204 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rairdon's Chrysler Dodge Jeep RAM of Kirkland from DealerRater.

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Great

Great sales experience. Good price on new truck. I recomend dealer and romar. Couteous and friendly. Price was as advertized. New truck was what i wanted

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We hope you love your new truck! Thank you so much for choosing Rairdon’s Dodge Chrysler Jeep of Kirkland :)

Outstanding experience!

We had the pleasure to work with Alma. Thank you, Alma for making this such a great experience. Admittedly, we were not looking forward to spending the day with high-pressure sales people. It was nothing like that at this dealership. Everyone was helpful and knowledgeable. I would and have been recommending this dealership to my friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for the kind words. Alma will be so pleased to hear this today!

Little PT Cruiser Express Service;Jordan's great!

Jordan has good communication and customer service skills. Even with "express service" he explained the findings for follow-up clearly, without trying to "up sell". Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Jordan is awesome and he always appreciates a good review :) The whole team at Rairdon’s Dodge Chrysler Jeep of Kirkland thanks you for sharing!

Couldn't Replicate My Issues

After leaving my vehicle with them for two days, they failed to replicate the issues that immediately resurfaced after leaving the dealership and only driving a few miles. I also ordered a minor part for the cargo area which did not come with a screw and I was told I need to provide my own screw, "good luck", which for a high end SUV Jeep Grand Cherokee Limited, I thought was pretty unprofessional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Mr Sutton, I am sorry to hear that you had a negative experience at our dealership. Please reach out to me so that I can personally work with you to try and resolve this matter. I look forward to speaking with you. Kevin Graham General Manager 425-821-1777 reviewsdcjok@rairdon.com

Mixed, not honest after the sale.

I bought a used vehicle, and within less then a week it was determined that the battery was out of date and would not hold a charge (stranded me a couple of times). Since the battery was "tested and checked" as a part of the dealership's pre-sale-inspection however it was either not checked or checked and they figured no one would notice. A new battery was quoted at $250+/- but it ended up costing me $155.00 since they did agree to pay half. There inability to perform an honest and thorough pre-sale-check should not cost the buyer. Again not an honest dealership and there "word" means little.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

David, I would definitely like to know more about your experience at our dealership. Please reach out to me so that I can personally work with you and resolve this situation. I look forward to speaking with you. Kevin Graham General Manager 425-821-1777 reviewsdcjok@rairdon.com

Gary Veksler in sales 5 out of 5 stars

Gary Veksler in sales and leasing was extremely professional and relaxed. He was very knowledgeable about all the product lines and was able to provide a top notch, non pressure buying experience. I highly recommend the entire sales team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Honesty is important

I bought a used vehicle, and within less then a week it was determined that the battery was out of date and would not hold a charge (stranded me a couple of times). Since the battery was "tested and checked" as a part of the dealership's pre-sale-inspection however it was either not checked or checked and they figured no one would notice. A new battery was quoted at $250+/- but it ended up costing me $155.00 since they did agree to pay half. There inability to perform an honest and thorough pre-sale-check should not cost the buyer. Again not an honest dealership and there "word" means little.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 4.0
  • Quality of repair 3.0
  • Overall facilities 3.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

David, I am sorry to hear that you had a negative experience at our dealership. Please reach out to me so that I can personally work with you to try and resolve this matter. I look forward to speaking with you. Kevin Graham General Manager 425-821-1777 reviewsdcjok@rairdon.com

Sales

Wonderful service! There was a car with lengthy repairs in front of me and they were still able to squeeze me in in an hours time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

It is wonderful to hear you had a great experience while visiting Rairdon's Chrysler Dodge Jeep RAM of Kirkland, Jill! Thanks for sharing :)

Stellar customer service

The title of my review says it all! Professional, friendly, communicative, responsive my only complaint is that they took out the popcorn machine. Other than that, I won't take my baby anywhere else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for sharing your experience with us. Lee, and everybody at Rairdon’s Dodge Chrysler Jeep of Kirkland, really appreciate it and look forward to seeing you again!

Great buying process

Steve was super helpful, honest, reaally knowledgeable a and made buying process enjoyable. Others really helpful and nice as well. Highly recommend them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for the great review, Phil. We love to hear about great experiences people had while visiting Rairdon's Chrysler Dodge Jeep RAM of Kirkland :)