Lexus of Seattle

Having had 2 separate experiences with this place I have decided that I will never return. My mother was on the hunt for a hybrid vehicle, and wanted to purchase an NX-300h, in cash. She chose this vehicle, NOT for the badge on the car, but the safety ratings and mpg’s. Money and cost was not the issue for my mother. When she visited this location and they ignored her because she didn’t drive up in an existing “luxury” brand vehicle, possibly her race, and probably because she doesn’t choose to wear name brand clothing. She would rather spend her earnings on experience, safety and quality. They missed out on the sale, because all I had to do was call Lexus of Bellevue and they had 4 models waiting for her to test drive that very same day. My second experience came when Covid hit and the price of gas started rising again. I knew it was time to trade in a fast car for something that got better mpg’s. I looked into Toyota, however the wait on a special order was looking at 16-30 weeks, possibly longer. So I swallowed my pride and thought I might give Lexus of Seattle a second try. I THOUGHT I was in luck when Mike, who sold me my Acura was working at Lexus. He ordered my NX-350h and we waited. To my delight, he located something similar earlier than expected and I was thrilled. So much so, I gave many of my own customer’s and friends Mike’s name and number so they could test drive the vehicle I was loving. About 6 months after I purchased mine, one of my customers bought the same exact vehicles from my referral. I was told I would get referral money because of her purchase and I was thrilled. But every single time I came in to get my oil changed or my tires rotated, I would ask Mike where my referral money was, and every single time he kept putting me off for “next time”. Finally in January of this year, I found Mike and asked him if he could just please offer me a Lexus gift card in exchange for the money so I could use it to get my next milestone service partially taken care of. He said yes and he would make it happen. But he again, never made it happen. Out of frustration I made one last attempt to collect, but instead got a phone call and voice mail where he asked me to “just forget about it”. Are you serious? After the handful of people I’ve sent to him and xx’ed us calling us his “family”. Is that how you treat family. I don’t. If anything I go above and beyond for the people who send me referrals because that’s what keeps my business thriving. I let Mike know that I was gravely disappointed in his apathetic response and let him know I would never again refer my clients or customers to him, or Lexus of Seattle. I made it a point to reach out to the managers of the dealership and all they could say was “we value you” and “we would like to have a discussion about your experience.” . No they don’t. These guys are the epitome of “car salesmen” who will lie to you in order to get your money. They don’t care about you, your referrals, or how their actions make you feel. And while they are considered a luxury brand, this not luxury customer service. Do not waste your time here! Save your time, if you want Lexus, make the drive to Bellevue; Which is what I should have done but will absolutely do when we purchase the electric car in the coming months. The ONLY quality person working here is Molly Lamb in the service department and I will truly miss working with her. However, prior to working with her, they had assigned me to some guy named Travis who had the same ego and desire to help as Mike and the manager Damon. I have zero desire to waste anymore time listening to the same empty promises and zero follow through.

Out of all the Lexus Dealerships that I have purchased and utilized service from across the country, Lexus of Seattle is one of the top. Great sales associates and top notch service consultants. Thank you Kevin Hansen for facilitating a wonderful purchase experience this week

Fantastic, knowledgeable service by the sales staff. An overall good experience, and will return when we need to make another vehicle purchase!

Always helpful, professional, friendly and efficient. Service Center does excellent work and their service staff is outstanding.

They make you feel comfortable if you have to wait. Restrooms are nice and clean. Actually the whole place is nice and clean. I had to get a loaner car till my car was finished. I keep you updated on everything. They send you a little video On what they’re doing I keep you up-to-date on everything. My car was washed and cleaned out when I picked it up. I will be going back again for oil changes. Molly, the lady that helped me with everything she was so nice and she knew what she was doing.

The team at Lexus of Seattle are fantastic! My entire buying experience was an absolute pleasure. Kudos to Kevin Hansen and Matt Bartkowski for putting this deal together. The entire team made me feel like I'm part of the family. A rarity for the car business.

Everyone was fantastic. Starting with Luck. He was knowledgeable, and wanted to help however he could. He was willing to work with me from the start and I feel he went above and beyond. The guy showing me the the tech features was very helpful as well. Took his time to make sure I underStood everything. It was an all around good experience.

Despite the ferry schedule being a hit and miss and I was early for a recall issue and service, the wait was a little long but every one was Very pleasant to work with.

Kevin Hansen was an excellent sales rep - friendly and good sense of humor, knowledgeable, respectful, and patient (I visited 3 times to get information, test drive, compare and be sure about my decision). Kevin H was recommended by Kevin Murphy, whom I've known for a number of years in the service department. Kevin M was a fantastic service consultant before he started managing service, always made me feel welcome and I appreciate that Kevin M knew me well enough to match me up with Kevin H who continued with the welcoming and friendly tradition I feel at Lexus of Seattle. Patrick Conklin was also a delight to work with on financing and setting up my lease. Like the Kevins, his good sense of humor and friendliness was appreciated, especially at the very end of finalizing the sale and lease. An overall great experience!

Lexus of Seattle was truly a breath of fresh air after having visited other Lexus dealerships in the state. The experience was phenomenal from the moment we stepped into the showroom?the best part was the people. Luck, our Sales Advisor, was informed, honest, caring, patient, and very flexible. When we walked in, we thought we would have to place a deposit to wait for the model we wanted to be allocated to Lexus of Seattle. Luck explained the benefits of buying a model from the lot and helped us with an unexpected trade-in to get a great deal on our new Lexus! We are very pleased with our Sales Advisor and Lexus of Seattle!