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Worst car buying experience I ever had. Salespeople could not explain the numbers and were not knowledgeable. A disjointed experience, between cleaning... the car, salesman and technology person. Enform information entered wrong and we started to receive another car’s information. It is a 3 hour round trip to get to the dealership and my time was not taken into account. I love the car, but have buyers remorse having purchased it at Lexus of Seattle.
Excellent service from beginning to end. Pauline was very courteous and professional to a picky customer like myself. Lots of vehicle inventory to choose... from.
Patrick was amazing. This is my second car from Lexus that he has helped me get into. All the staff at Lexus of Seattle are so great and helpful and hardworking!!
Lexus of Seattle is a great place to buy a car. They work hard for your business, put a lot of effort into making sure that your familiar with the vehicle,... and coordinate any work that needs to be done so that it is simple and stress-free.
Christopher T. was very helpful in our buying experience. He wasn’t pushy but assisted us in finding the perfect car. I have already recommended him to... some friends.
Had the pleasure of working with Steven at Lexus of Seattle. He is very friendly, professional, knowledge and easy to work with. Made sure what we got... everything we wanted/needed which made the car buying process smooth and painless.
UPDATE: I just went to Firestone to change oil, cost me $79.00 for 5k miles. Also, asking if need to change the tires or brakes, manager said will good... for 10k miles. Dear Lexus of Seattle, what kind of People are you??? Why my car still can drive for about 15k miles in brakes and tires, you said that's i need to change them by now or after the next 5k miles!!!! Are you human??? Do you think money easy to make??? Went there for oil change!!! Paid for almost $250.00. Being told that good oil and other fees! Charged $7.00 for car wash, did anybody get your car being clean good??? Wtfff, so dirty in and out, do i look stupid when it was so easy for you guy making money??? xxxx noooo!!! If there is - star, i would give it for you guys!!! Service was suck, overcharged, definitely not coming back, will give feedback to friends that not coming here anymore!!!
The sales person Mirza is very courtesy and professional. He made sure that we got what we are wanted. it was a smooth car buying process.
I was unable to find a car in ready inventory that met my exact needs. The sales people found one that was inbound from Japan that they were able to get... to me before the end of the year. Great service.
I visted Seattle Lexus based on reccomendations from three friends who had great experiences in their purchases, with one friend being a repeat customer.... As anticipated, I found them to be a very professional, knowledgeable, patient, and friendly dealership. I visited them during a heavy rain and wind storm. We discussed the inventory and options indoors, but I was interested in perusing the outdoor-inventory and conducting a test drive while the weather was still bad, and they were completely into it, having fun with me in the situation while also being very patient and professional too. The negotiations were straightforward and professional. They were very patient, professional, and knowledgeable in clarifying every nuance that I pondered, from a car's options, to the financial options, to the walk-through of the vehicle at checkout. In summary, they did not play games, they treated me with respect, they had a friendly warm atmosphere, and they genuinely appeared to enjoy their jobs and their colleagues. The best car buying experience I've encountered.