Burien Toyota

3.8 out of 5 3.8

Reviews

3.8 out of 5 3.8
19 lifetime reviews.

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  • 1.0 out of 5
    June 3, 2020

    I bought a truck owned it for thirty days and it’s been in the shop for 123 days now don’t trust them there crooks thanks for taking advantage of me don’t... buy a vehicle from this company my truck went in for a simple problem fixing the heated seats and now they broke the oil reservoir and now the radiator needs to be replaced. The general manager/owner is Pat Dillon and he’s very rude and told me to shove this truck where the sun don’t shine and he won’t take it back because he knows it’s a lemon.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Thank you for your review! However, we are not allowed to reveal confidential customer information in a public forum, so please call me at 206.243.070...0 to discuss. All the best!

  • 5.0 out of 5
    September 3, 2019

    Fell in love with a Red Tundra on their lot. Pulled up and was greeted by Marc Kirkey, the sales manager, very warmly and engaging. He directed me to... the truck I am interested in. Upon entering the showroom was greeted again by receptionist whom immediately introduced me to a sales rep. When my wife and I work out our budget for the purchase, this is the store we are going to use hands down. The staff is attentive, and the selection of trucks very accommodating. Location is really a plus as well.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • May 27, 2018

    Marc and Amy are the best team. Marc, thanks for everything that you have been doing for us. We are very grateful and thankful for your support, understanding,... and assistance. Once again, Marc, you are such an amazing and wonderful person as well as an excellent sales manager.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    April 14, 2019

    Hi David, How are you? this is Man. Thanks for helping us today to buy a 2019 hybrid Rav4 LE. But here is the problem. The car you show us for test driving... has options for cloth carpet cover and side mirrors have sensors. Then later on you give me the red one as i prefer without those options. And you did not say anything about this. That really hurts my feeling when i find out the problem. I have been purchase the car with lower option as same as price of the upgraded options. I already signed all the paper work and I did not check the vehicle before I leave because we really trust you and your service. But you were not really honest with yourself about selling. I really feel bad for you and the company services. All is about lying customers. Good luck with the career you pick. Things call "karma" will happen. Have a nice day.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    9 people out of 10 found this review helpful. Did you?
  • 1.0 out of 5
    July 16, 2018

    We had bought 2 cars from Burien Toyota. Here's our unhappy experience. Notice: Service is wonderful and people are kind before you buying a car. After... they sold, there's $5000 additional charge from services we didn't take. They said they will refund, but they didn't. Today is the second time we visited Burien Toyota, because we got the payment from bank and still no refund as they mentioned. We talked to managers, all we need just "the prove" the refund as they mentioned. They intended to call policeman twice. Also, the receiption lady called me disrespectful and gave me the dirty look. Once again, we didn't take the service, and you guys promised to refund the additional 5k charge. All we need is the proof. No need to be so rude to customer. We bought brand new - IM and 4 runner here. Never again.

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    3.0 out of 5
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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    4 people out of 5 found this review helpful. Did you?
  • 1.0 out of 5
    March 2, 2018

    Go at your own risk... This place has no real genuine customer service, or repairing protocol... They still have yet to find her keys to her car that was... supposed to be fixed already.. smh They lost my sisters keys, car etc.. gps were stolen... not a g look...

    2.0 out of 5
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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    3 people out of 4 found this review helpful. Did you?
  • 1.0 out of 5
    November 14, 2017

    Terrible service, they do not care about you at all. Your item will not be repaired. They will barely give it a glance if you cannot repeat the problem... right in front of them. And forget about the courtesy car, they have like one or two and it is always being used. I have been there 6 times for my 2016 vehicle to get warranty work and the courtesy car has never been available, and they were never actually able to fix the problem.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 2 found this review helpful. Did you?
    Dealer Response

    Rick, we understand that you had a frustrating experience and want to learn more regarding your recent visit. We pride ourselves on exceptional custom...er service, so the details you've mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Pat Dillon, General Manager, 206.243.0700, pdillon@burientoyota.com

  • 4.0 out of 5
    July 9, 2017

    I bought brand-new Toyota Highlander at burien Toyota,A few weeks later have trouble at interior lights come for service and or week later trouble again... , and do you have any help or can I return it ?

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to provide this feedback, Vinh. Your comments will be reviewed with our team and please don't hesitate to call us if you...'d like to discuss them in greater detail. Best, Pat Dillon, General Manager, 206.243.0700, pdillon@burientoyota.com

  • 5.0 out of 5
    June 15, 2017

    I have both bought two cars and had all my service done at Toyota Burien and always leave a happy customer. If you haven't visited since their new building... opened a couple of weeks ago, come check it out! Lots of thought went into designing a flagship store where Sales and Service are now under one roof. General Manager Pat Dillon clearly knows how to manage and train a top Sales and Service Team. I've only had stellar experiences at the Toyota Burien. They may have trouble getting their service customers to leave the brand new facility with rooms for all (General waiting area with Big Screen TV, Kids Room with TV and Toys, Quiet Room with lots of stations to power up, and even a private family room). Coffee, water, snacks and friendly staff all around to help out. I was in for my 5k service and out in less than an hour. Zach was my service representative and made sure I had all.my questions answered and even included a rain check voucher for a Brown Bear car wash. Keep up the good work! When I've made my purchases they made it easy and didn't push anything on me but worked with a sharp pencil to earn my business. See you again in a few years.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Julie, thank you for sharing this great feedback with us. We feel our service department is what makes Burien Toyota special. Reviews like yours help ...us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Best, Pat Dillon, General Manager, 206.243.0700, pdillon@burientoyota.com

  • 5.0 out of 5
    December 11, 2016

    Ted Klarich, Tim Holmquest and Kevin were such wonderful people to work with! My recent purchase of a 2016 Highlander Hybrid Limited and a 2017 Tacoma... TRD Off Road 4x4 couldn't of gone any smoother than it did. I'll be back soon to buy a 2017 Tundra Crew Max Platinum truck. I love coming here. Can't wait to see the finished building

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Michael, thanks for this marvelous review and congratulations on your new cars! We are so pleased that Ted, Tim and Kevin were able to provide you wit...h such exceptional service. Enjoy your new Toyota Highlander Hybrid Limited and Toyota Tacoma TRD Off Road! Best, Pat Dillon, General Manager, 206.243.0700, pdillon@burientoyota.com

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