Dwayne Lane's Chrysler Dodge Jeep Ram

We were more than satisfied with the service performed. We had the 2012 Chrysler van lubed, oil changed and serviced. They even washed the van!

Igniton wouldn't work had towed in Friday night.had my truck back on Saturday. They also took care of the 3 recalls. Didn't get oil change done though. Happy and sad. Paid to have my tires rotated the last oil change but they didn't.said my tires were fine but that's not the point of having them rrotated is it. No discount for the oil change tire rotation was in the price.

I was a walk in for oil change and service was fast, but when I asked the lady who checked me out if they topped all my fluids she said yes. When I got home I realized my coolant was still low. You offer a service then you should provide it. Next time I will check before I leave

On Oct 4th I went through Costco's Auto Program, because I was guaranteed best service and special pricing list. This was the dealership that Costco works with. I was sent an email with all the "CERTIFIED Pre-Owned Trucks" that the lot had (being "Certified" is a requirement for the vehicle to be sold thru the Costco Auto Program). The sales associates ignored this, never gave me any special price list, and just knocked off a few $$ off their internet price. It was supposed to be a better experience, but I spent ALL DAY doing the same haggling and being pushed by salesmen to make a move. It was equally frustrating because I have purchased 2 other vehicles from this same car lot, and there was Zero gratitude for the fact that we had been faithful customers of this company!! As I was inspecting the Truck, in the wheel-wells and the under carriage area, I noticed that Everything was painted a matching gloss black (springs, shocks, brake calipers, leaf-springs, steering, etc...), which was strange, but was told that there was a special undercoating applied. Then I noticed there was some dried Mud underneath the sides. Asked 3 times for them to take it in back and pressure-wash the under-carriage, to remove the mud and clean it up. Each time they said they would be happy to, then said they did it. I was still able to reach under with my hand and pull out a handful of mud. Once I got home, I realized all they really had done was get the mud wet to blend it in. So I frustratingly pressure-washed it myself. While underneath I soon found out that the ENTIRE UNDERSIDE, was caked with thick gravelly mud and a gloss black spray-paint was applied OVER ALL the Mud. This was a huge Cover-Up and Not a special undercoating. 1 of 2 things happened here; 1) The pre-inspection on the trade-in was very poor, or 2) the dealership covered up this mess themselves. What kind of Full "Safety Inspection" could have really been done when there was 1/4" of mud covering the entire underside, with a coat of paint over that. (seriously, I have pictures even) I'm now Scared that this might have something considerably wrong that was hidden. I did my best to expose all the metal by washing off the mud, and now that it has dried, I see Rust Everywhere, from the mud sitting on the metal. I had an extensive conversation with the salesman, and he refused to do anything. I then contacted Costco, who sadly just put me in contact with a manager at Dwayne Lane. I simply wanted them to fully pressure-wash all the mud underneath, have a competent 3rd-party fully inspect it, to make sure this vehicle is safe and sound to be on the road carrying my family. I finally got the manager (J.C.) to offer THEIR service team to re-inspect it.....I said "xxxx yes, if that's all you will do, then lets schedule that." This conversation took place on October 15, and I have yet heard back from anyone, and it is now Nov 2! I've left several messages and have been completely ignored. I have since talked to another dealership who will do the safety inspection on the truck for FREE, because they too are frustrated at the lack of customer service I've received. The other dealership also informed me that this truck was most certainly NOT "certified" as Dwayne Lanes claimed it was. Don't waste your MONEY and TIME!!! Go somewhere else, anywhere else, where the people are decent and care about a long-term relationship with repeat business.

I bought my car within 3 hours and the whole experience was wonderful. Sales Consultant Lucas Millar was kind, professional, and knowledgeable. From the minute he shook my hand and welcomed me in, I felt at ease. Signing the paperwork with Leslie was also great.She explained everything and paused when things were unclear. Highly recommend this dealership.

Hard to get in for a simple oil change, but I was given a discount for future oil changes. My Dodge Promaster was never washed or inside cleaned as other auto service dealers will do for their buyers.

I didn't make an appointment but was there when the doors opened. The check in was very efficient, with a very courteous service personnel. My wait was far less than I expected without an appointment and the two recalls were processed and an oil change. They washed the exterior of the vehicle and used courtesy mats so I was very pleased when I picked the vehicle up. All in all a great service and great team effort to get me in and out. I would definitely recommend them and will use them for future service on my vehicle.

My buying experience with Eric Knowles was the best I ever had. And to top it off working with Mason in the service department has been a breeze. Mason really is on top of his game, getting my trucks in for service and updated work on my trucks. I have and will continue to highly recommend everyone I know to Duane Lanes in everett. Thank you for the great service. Brandon

I get my oil changed at Dwayne’s like clock work. I get up extra early on Saturday. That’s the day they do warranty oil changes. Get there 1/2 early so I’m not there all day. The line gets long. They are pretty fast at changing the oil. It’s the fact that the sticker to remind me when my next oil change is needed. They screw it up every time. This last time they put my old mileage down. And they keep forgetting to reset the oil change light on the dash. Had to turn around go back and get them to do it. I know there busy but. So am I. I get up early to be the first in line so how about making the extra effort to double check all the stuff before you hand back the keys

I had such a great experience Orlando and Lee took really good care of me. Orlando even sent me a thank you card. Mason in service made sure I had a loaner car to get to work. It wasn't the xxxx cat but he still rocks