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I give all effort to genuinely appreciate and care for everyone I come in contact with each day.\n\nI still know more about aircraft than cars, but I'm learning more all the time and I hope I will never have a day without learning something new. I realize car buying can be stressful for most and down right scary for some so I extend my hand to you and offer guidance through the process. I consider myself more of a car buying Sherpa than a salesman. \n\nI pledge my love, humor, relentless work ethic and honesty to every person I work with and work for. I look forward to hearing from you for the first time and every time after that. Welcome to Team Scotty.","emailTxt":"smcnabb@haselwood.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":16,"imageUrl":"https://cdn-user.dealerrater.com/images/c7bb351ffe07.jpg","drDealerId":28183,"dealerEmpStartDtUtc":"1493607600","industryStartDtUtc":"1425178800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":205665,"firstName":"Richard","lastName":"Wessel","titleText":"Service 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Reviews

4.8 out of 5 4.8
777 lifetime reviews. Includes reviews of Heartland Toyota from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 8, 2018

    Sales and finance associates are wonderful to work with. Daniel Corkill was very knowledgable and patient. He was not that dreaded pushy sales rep everyone... tries to avoid. John Mclaughlin in the finance dept is the best ever. He was honest and understanding. Overall great customer service and impeccable professionalism. Will definitely go to Heartland again for my next car.

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Heartland Toyota

    Thank you so much for your positive feedback! We look forward to welcoming you back in the future! Thank you so much for your loyal business!


    Worked with:
    Ashley Holmberg

    Internet Sales Consultant

    NOT RATED

  • 5.0 out of 5
    October 5, 2018

    I???ll start honestly and say the beginning of our experience with this dealership was quite rough. After hours of negotiating and coming to an agreement... we were verbally promised a hold on a truck so we could finalize paperwork (it was pretty late at night) just to come back the next day and the truck be sold. After a lot of frustration towards Heartland this is when salesman Rabar Ali came in and turned everything around. We were clearly upset and angry after the incident and the only person that was there to make up for the mistake was Rabar. He was instantly asking us what he could do to make things right, looking at other trucks and coordinating with sibling dealerships to see if they had anything we would be interested in. When we finally narrowed down to a truck we liked, Rabar did everything he could to get us the best deal and went through DAYS of negotiating with management for us until it came down to involving Mike Seney, the General Manager. We wanted the truck for a price we knew was fair and all it took was Rabar???s persistency and a 5 minute conversation with Mike and he happily gave us the truck for the price we asked after all we went through. My 5 star review most definitely does not reflect the whole dealership but instead the small group of employees who made things right after so much went wrong, specifically Rabar Ali and Mike the GM! If it weren???t for Rabar we would have never came back to Heartland and left with a terribly bad taste in our mouths. If you???re looking for a new vehicle and you want to work with a salesman who truly understands the meaning of customer service, come to Heartland Toyota and find Rabar Ali, he will take care of you!

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    0 people out of 0 found this review helpful. Did you?
    Heartland Toyota

    Rabar is an outstanding salesman and we couldn't be happier to hear he did such an amazing job to turn your experience around! We seriously cannot tha...nk you enough for giving us a shot to make it right! We couldn't do it without you! We look forward to welcoming you back in the future! Once again, THANK YOU!


    Worked with:
    Rabar Ali

    Sales Consultant

    (5.0) 105 reviews

  • 5.0 out of 5
    September 30, 2018

    We just participated in our second amazingly wonderful car buying experience at Heartland Toyota. We again had the benefit of working with Rabar Ali as... well as Jordan Carson with whom we initially met earlier in the week. We arrived on a very busy day. Despite our having an appointment, both men were engaged with walk-in customers. However, we were not ignored. They arranged for us to have a beverage and they stopped by frequently to let us know that we were still very much in the forefront of their minds. They made every effort to provide for our comfort and to keep us updated on their efforts to meet with us. In fact, Rabar remembered us from our last car purchase. Thqt's pretty amazing when you think about how many people he must meet every month. In the interim, they arranged for Jolene to survey our trade in. She too was a delight to work with. Both our experiences at Heartland Toyota have been characterized by no presssure professionalism and a genuine effort at listening to and meet our needs and wants. In fact, Jordan, drawing upon his experience as a banker, was able to show us a way to enhance our buying power and lower our payments. Rabar, like before was a dynamo of activity and helpfulness. He acted as our advocate and worked assiduously to get us a payment that fit our rather rigid budgetary requirements. When was the last time you met car sales people who thought less about their personal gain than they did about quality service, integrity, and customer satisfaction? Rabar and Jordan were a pleasure to work with. When they are working with you, you are their sole focus. Because of their consumate professionalism, we never felt like were "just a potential sale" or that any of our questions or requests for options and information were a burden to them. We HATED buying cars before going to Heartland Toyota. We always interposed a credit union or buying service as an intermediary because of our dislike for "car salesmen" in the past. Working with Rabar twice and Jordan once has changed that. It is a pleasure to have such assistance and support when making a major purchase. Well done gentlemen! Well done Heartland Toyota!

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    Heartland Toyota

    We couldn't be happier to hear you had such an amazing experience with us! We can't thank you enough for your loyal business! We look forward to welco...ming you back for years to come!


    Worked with:
    Rabar Ali

    Sales Consultant

    (5.0) 105 reviews

  • 5.0 out of 5
    September 29, 2018

    My sales experience with Rabar and Jordan Carson was spectacular. Jordan was informative and Rabar was efficient in finding the right vehicle for my wife.... The manager Bobby Lynn was very honest.

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    0 people out of 0 found this review helpful. Did you?
    Heartland Toyota

    Thank you so much for your kind review! We look forward to welcoming you back again in the future!


    Worked with:
    Rabar Ali

    Sales Consultant

    (5.0) 105 reviews

  • 5.0 out of 5
    September 27, 2018

    Niko was helpful . We got exactly the vehicle wanted at the reasonable price. The staff was pleasant and helpful. What a great experience . We are happy... and satisfied customer.

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    Heartland Toyota

    Thank you so much for your kind review of Niko! We couldn't do it without you!


    Worked with:
    Niko Tanuyan

    Sales

    (5.0) 10 reviews

  • 5.0 out of 5
    September 27, 2018

    Great and friendly staff that took great care of my family and our needs. I would recommend this toyota dealership to anyone considering a new or used... toyota.

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    Heartland Toyota

    Thank you so much for your kind review! We couldn't be happier to hear you had such an exceptional experience!


    Worked with:
    Shawn Magill

    Finance

    (5.0) 53 reviews

    David Volkman

    Sales

    NOT RATED

  • 5.0 out of 5
    September 22, 2018

    Thank you Rabar Ali For fined the vehicle and the color I want and getting it to me the same day Amazing experience amazing service amazing person go... to heartland Toyota See Rabar Ali

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    0 people out of 0 found this review helpful. Did you?
    Heartland Toyota

    Thank you so much for your kind review! We look forward to welcoming you back again in the future!


    Worked with:
    Rabar Ali

    Sales Consultant

    (5.0) 105 reviews

  • 5.0 out of 5
    September 22, 2018

    Great customer service they will take care of you. Up front and honest will stick to their word . Quality vehicles!!!! Thanks to Rabar Ali/David Volkman... And Thomas Kim And Brianna Williams Awesome Job!!! Thanks Mike Amick

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    0 people out of 0 found this review helpful. Did you?
    Heartland Toyota

    Thank you so much for your kind review! We couldn't do it without you!


    Worked with:
    Rabar Ali

    Sales Consultant

    (5.0) 105 reviews

    Shawn Magill

    Finance

    (5.0) 53 reviews

    Thomas Kim

    General Sales Manager

    (4.4) 7 reviews

    David Volkman

    Sales

    NOT RATED

    Brianna Williams

    Internet Sales Manager

    NOT RATED

  • 5.0 out of 5
    September 20, 2018

    My wife have been looking to buy a truck for a month. I had a wonderful experience buying our 2008 Toyta Tundra from Heartland. From the start of hearing... about the vehicle, the test drive, and to financing paper work it was good experience.

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    0 people out of 0 found this review helpful. Did you?
    Heartland Toyota

    Thank you so much for your kind review! We couldn't be happier to hear you had such an exceptional experience!


    Worked with:
    Rabar Ali

    Sales Consultant

    (5.0) 105 reviews

  • 5.0 out of 5
    September 19, 2018

    Scott was so great to buy from. His honesty, humor, and understanding made buying my first car from a dealership comfortable. Besides his professionalism... with me, Scott also took good care with my 2 sons who also were car shopping. His customer service should be celebrated as model for working with the public. Thank you Heartland for having Scott on your team!

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    0 people out of 0 found this review helpful. Did you?
    Heartland Toyota

    Fun fact: Scotty actually does stand up comedy in his free time! Thank you so much for your kind review of Scotty and us! We really appreciate it and ...couldn't be who we are without amazing customers like yourself!


    Worked with:
    Scotty McNabb

    Sales

    (5.0) 16 reviews

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