INFINITI of Naperville

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4.9
(3,653 reviews)
Visit INFINITI of Naperville
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 7:00am–3:00pm
Sunday Closed Closed
New (630) 427-4205 (630) 427-4205
Used (630) 487-5536 (630) 487-5536
Service (630) 395-7924 (630) 395-7924

Inventory

See all 183 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since December 2021.
INFINITI of Naperville has been voted the #1 INFINITI Dealer Illinois through DealerRater.com for 2018 2019 2020 2021 2022 2023 and received the "Consumer Satisfaction Award" in 2015 2016 2017.

Award-winning service is just the beginning. We also offer a complimentary pick-up/delivery valet service for scheduled maintenance.

All INFINITI of Naperville Technicians are factory trained and have our unconditional guarantee. Contact INFINITI of Naperville at 630-445-0766 for complete details.
Luxurious Experience

Service center

Phone number (630) 395-7924

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–3:00pm
Sunday
Closed

Meet our employees

View all 11 employees View less employees

Reviews

4.9
(3,653 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Naperville from DealerRater.

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1.0

I originally took my vehicle to Infiniti of Orland Park

I originally took my vehicle to Infiniti of Orland Park and, after they informed me that they couldn’t really figure out what was going on with my convertible top, so I called Infiniti of Naperville. The service advisor assured me that one of his master technicians would “surely” be able to diagnose my vehicle. Well… I took it in and they informed me that they would need another 3 hours of labor to see if they could diagnose it (with no guarantee that this would be sufficient enough time) but would be charged another $700 just to diagnose on top of the $211 they were already going to charge me. They charged me $211 to tell me that they couldn’t figure it out either. lol… At least Orland Park Infiniti had the decency to say we can’t do it and didn’t charge me a diagnostic fee at all. After all, they didn’t tell me anything. I’m not annoyed with their inability to diagnose, as it’s obviously a hard component to work on, I’m annoyed at at a business model that looks to charge regardless of whether or not an actual service was provided.

1.0

I originally took my vehicle to Infiniti of Orland Park

I originally took my vehicle to Infiniti of Orland Park and, after they informed me that they couldn’t really figure out what was going on with my convertible top, so I called Infiniti of Naperville. The service advisor assured me that one of his master technicians would “surely” be able to diagnose my vehicle. Well… I took it in and they informed me that they would need another 3 hours of labor to see if they could diagnose it (with no guarantee that this would be sufficient enough time) but would be charged another $700 just to diagnose on top of the $211 they were already going to charge me. They charged me $211 to tell me that they couldn’t figure it out either. lol… At least Orland Park Infiniti had the decency to say we can’t do it and didn’t charge me a diagnostic fee at all. After all, they didn’t tell me anything. I’m not annoyed with their inability to diagnose, as it’s obviously a hard component to work on, I’m annoyed at at a business model that looks to charge regardless of whether or not an actual service was provided.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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5.0

Awesome costumer service!

Awesome costumer service! I would highly recommend Infiniti Naperville! Sales, Finance and Service are all amazing at this location. Mark, our salesman, was friendly, honest, patient, and kind. He made the car purchasing experience a smooth and enjoyable process. Joe in finance was the icing on the cake. He explained everything throughly, worked hard to get us the best rate and warranty. He was very personable, honest, friendly and efficient! I can't say enough about how happy I am with the level of service provided!

5.0

Awesome costumer service!

Awesome costumer service! I would highly recommend Infiniti Naperville! Sales, Finance and Service are all amazing at this location. Mark, our salesman, was friendly, honest, patient, and kind. He made the car purchasing experience a smooth and enjoyable process. Joe in finance was the icing on the cake. He explained everything throughly, worked hard to get us the best rate and warranty. He was very personable, honest, friendly and efficient! I can't say enough about how happy I am with the level of service provided!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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5.0

Had a great experience purchasing my vehicle!

Had a great experience purchasing my vehicle! Adam did a great job and was very knowledgeable about the vehicle!

5.0

Had a great experience purchasing my vehicle!

Had a great experience purchasing my vehicle! Adam did a great job and was very knowledgeable about the vehicle!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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5.0

Working with Randy was so easy and flawless!

Working with Randy was so easy and flawless! Felt very comfortable through the whole process!

5.0

Working with Randy was so easy and flawless!

Working with Randy was so easy and flawless! Felt very comfortable through the whole process!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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4.0

Thank you mark for helping me get a great deal on my new

Thank you mark for helping me get a great deal on my new truck very satisfying with it.

4.0

Thank you mark for helping me get a great deal on my new

Thank you mark for helping me get a great deal on my new truck very satisfying with it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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5.0

It was a far drive for us, but worth it, thank you Mark

It was a far drive for us, but worth it, thank you Mark for explaining everything in the car, everyone was very nice and professional, thank you again, we will definitely be back.

5.0

It was a far drive for us, but worth it, thank you Mark

It was a far drive for us, but worth it, thank you Mark for explaining everything in the car, everyone was very nice and professional, thank you again, we will definitely be back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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5.0

Brad Broughton was our INFINITI Exper.

Brad Broughton was our INFINITI Exper. He was very helpful and patient with us during our buying process, so friendly and not pushy at all. We bought a great car at a great price. Would definitely recommend this dealership, had a great experience!

5.0

Brad Broughton was our INFINITI Exper.

Brad Broughton was our INFINITI Exper. He was very helpful and patient with us during our buying process, so friendly and not pushy at all. We bought a great car at a great price. Would definitely recommend this dealership, had a great experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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5.0

This dealership is awesome.

This dealership is awesome. The car buying experience was smooth and stress free. Mark Roncone was personable and a great guy to do business with. Two thumbs up! And I Love my new car!

5.0

This dealership is awesome.

This dealership is awesome. The car buying experience was smooth and stress free. Mark Roncone was personable and a great guy to do business with. Two thumbs up! And I Love my new car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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5.0

Working with Mark was so easy and flawless!

Working with Mark was so easy and flawless! Felt very comfortable through the whole process!

5.0

Working with Mark was so easy and flawless!

Working with Mark was so easy and flawless! Felt very comfortable through the whole process!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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5.0

Great customer service and very professional associates

Great customer service and very professional associates and they work with you I'm happy with the service thank you.

5.0

Great customer service and very professional associates

Great customer service and very professional associates and they work with you I'm happy with the service thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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