INFINITI of Naperville

Bought my first car through Naperville Infiniti everyone there was so helpful and amazing! Never felt pressured nor did I feel obligated to buy.. Everything... went smooth! Thanks!!

Highly professional and efficient team of professionals. I worked with Ryan Willard and I am very impressed with his work. I would most definitely recommend... this dealership to anyone in the market for a new or used vehicle. Thanks Ryan!

I bought a car from out of state. Dealing over the phone was a simple process and way smoother than I thought it would be. When I arrived they had the... car ready for me and everything else went smoothly. Everyone I met with was very friendly, I would definitely recommend this dealership to family and friends.

DO NOT get your vehicle serviced at INFINITI of Naperville. I dropped my QX50 off to have the brake pads replaced. The service was completed a few days... AFTER the original promised date; I did not have a problem with that, though, since I understand sometimes things can come up that would cause the dealership to run behind. HOWEVER, when I picked up my QX50 it had been washed and there were scratches all over my car!!! - both sides, roof, hood. I confronted the service manager and he denied that the scratches were caused by their automated car wash machine. I told him the scratches were not there when I dropped off my car, proof of which was the fact that if they had been there they would have been marked up on the check in sheet by the service person whom checked the car in for service. The service manager then told me that the service person must of forgot to mark the scratches on the check in sheet and he will talk to the service person. Forgot??? What is the point/value of the sheet?? I called the Naperville police who came out but since they said they did not catch them in the act of scratching my car and couldn't prove it there was nothing they could do. They advised me to retain a private attorney and sue the dealership. I bought my QX50 from this dealership and was intending on purchasing another vehicle from them, but given their unethical behaviors I would never purchase another vehicle or get any service done with them going forward. Stay away from this dealership and tell your family and friends to go somewhere else for service.

Recommended for quick and easy purchase with good pricing. Friendly service through out the dealership. Shopped other dealers and this one is a notch above....

I worked with John Schultz on leasing a 2019 Infiniti Q50 sport and he has not only helped me get the car we were looking at but was also very accommodating... in the whole process. Could not be happier with the result of working with him.

Great deal on a great certified pre-used Q50. Dan prioritized my schedule and came in on his day off. Great experience overall! The team is always available... for questions that come up.

Mark Shoeberlein was very knowledgeable about the QX50 and provided a lot of information. He was not a typical in-your-face car salesman, but more of... an educator who helped me make a decision over a period of time. He did not push or rush me, but simply maintained contact periodically until I was ready to buy my car. He was personable, knowledgeable, and I consider his service throughout the process excellent and would recommend him to my friends. Mark Felson showed me the instrument panel and how everything worked. It was a lot to take in in a short window of time, but I did not feel overwhelmed with the process, and he said to call any time I needed his help, so it is all good. The dealership itself is elegant but not ostentatious. Perhaps that's why the employees I worked with were a class act as well. I'd give them 5 stars. BKL

Joe and the team were professional and a pleasure to work with! They were patient, had good (yet not annoying) follow up and got the deal done!

John Schultz helped us with getting a new used car , very friendly guy who gave us grwat service the whole time we were there and made it very easy.