Reviews

4.3 out of 5 4.3
141 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    December 4, 2018

    Good customer service with good estimate of cost and communication on progress of repairs. Will return with any new repairs and when in need of a new... car will start with Sunset.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    November 14, 2018

    ZERO STARS! WORST service EVER! Craig needs to take a class on sales. Crunching numbers in my head which intimidated him and assumed and yelled out I was... looking for a vehicle too expensive just to go right next door to NW motor to purchase a better truck! SO unprofessional!

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • July 30, 2016

    The service team always does an excellent job on our vehicles.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Kim, thank you for your kind words and congratulations on your new vehicle! We hope to be of service to you again! Take care!

  • 5.0 out of 5
    September 9, 2018

    Drove from Everett to test drive F150's. Chris was very attentive and responsive to mine and my teenager son's questions. If he didn't... have the answer he sought out Aron. Both of them provided the information I needed. Unfortunately, I wasn't able to find the 'One!' Chris and Aron tried to help me find the 'One" without undue pressure or being pushy. I really appreciated their attitude and willingness to simply talk about buying cars. Spent over three hours of their time. If I don't find the 'one' on my own will be returning . This was one of the best car Dealership shopping experiences ever.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Chad, thanks so much for the excellent rating and review. We are glad to hear your experience with our team went well. We wish you the best on fin...ding the "one". You're welcome back to Sunset Ford anytime and we'll gladly assist you.

  • 5.0 out of 5
    November 30, 2017

    Awesome place to buy a new car...........................

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Randy Grove, thank you; we appreciate your feedback! Thank you again for leaving us this response!

  • 2.0 out of 5
    November 17, 2017

    I do not recommend buying from Sunset ford if the vehicle is not exactly how you want it. I was told it would be no problem to get the features I wanted... added to my car after purchasing it. The features were added to the contract and we all signed off thinking my car would become exactly as we specified. It has since been 11 months of excuses, being told I will receive calls to schedule as soon as they get ahold of outside vendors. I do not receive calls back unless I continue to call. I am told the issue will be moved up to the service manager. One week later I have still received no call.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Jessica, we regret your most recent visit with us was not up to the standards we strive for. Please reach out to us so we can work towards a resolu...tion. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Sunset Ford (253) 863-2211

  • 5.0 out of 5
    November 15, 2017

    Great experience. Stopped by just to see if I was getting a good deal at another dealer down the road. Although they didn’t have the exact same truck,... my sales guy Zack said give me a few hours and we will get one. Not only did they give me more on my trade in I got more rebates from Ford and so my truck ended up being less. I’m so glad I stopped by and didn’t give my business to “ Borum Ford” second time they lost a sale of mine.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Chris C., we're so glad that we were able to go above and beyond your expectations! We always strive to provide top quality service to every guest, an...d are pleased to hear that you enjoyed your experience here at Sunset Ford!

  • 5.0 out of 5
    November 10, 2017

    A very difficult sale made better by the salesman Justin Gaull is recognized for truly working his heart out making our purchase of new F150 one to remember.... I had very specific requirements and when the first truck I selected didn’t have everything expected he made sure that we found the right one and truly worked the make the entire transaction memorable. Would I buy from him again? Absolutely! Thanks Ken and a Kelli W.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Kenw, thank you for your kind review; we are happy to pass along your comments to the team here at Sunset Ford! Thank you again for the great review!

  • 2.0 out of 5
    September 28, 2017

    Well... I am finally at my wits end... I bought a BRAND NEW truck 3 months ago and when I picked it up there were some swirls in the paint that were noticed... and I was guaranteed that I would get a cut and wax detail to eliminate the swirls. Patiently I wait.. In the meen time my wife bought a BRAND NEW car from them a month later. Apon taking delivery we noticed some scratches in the bumpers and rip in the the seat. We were promised that these would be taken care of immediately and we would receive a call from "Sam" in Service. Now, my truck is going on 3 months, not a single phone call from them. My wife's car is going on 2 months and she has tried to call "Sam" 3 times. Finally, she gets him on the phone after sitting on hold for 11 min. Where he gives her the excuse of "the vendors are all booked up". Also, the service department has ALOT of "I OWE YOU's" according to the service personnel and Sam is the only one dealing with them. Seriously?? Then, he says that he will try and get my wife's car in last week and he was going to call her..... well, wouldn't you know it, still no call after another week. My sales experience was amazing but the service after that point is non existent. Do not take a car off the lot until it meets your satisfaction because the service team is unreliable and non existent. I have multiple family members looking for new cars and we were recommending sunset, but, after this drawn out issue, EVERYONE is waiting to see if sunet will keep to their word. And to think... all I want is for sunset ford to only do what they said they were going to do and keep their word, nothing more.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Brian Nagy, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like the opportunity to make this up ...to you. Please contact our manager at (253) 863-2211 so we can make your experience a positive one.

  • 5.0 out of 5
    September 10, 2017

    Joe was wonderful and we were not pressured. Good experience.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate your positive review about your recent experience with us! We can't wait to see you again, have a great day.

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