Sunset Ford

The service team always does an excellent job on our vehicles.

Well... I am finally at my wits end... I bought a BRAND NEW truck 3 months ago and when I picked it up there were some swirls in the paint that were noticed and I was guaranteed that I would get a cut and wax detail to eliminate the swirls. Patiently I wait.. In the meen time my wife bought a BRAND NEW car from them a month later. Apon taking delivery we noticed some scratches in the bumpers and rip in the the seat. We were promised that these would be taken care of immediately and we would receive a call from "Sam" in Service. Now, my truck is going on 3 months, not a single phone call from them. My wife's car is going on 2 months and she has tried to call "Sam" 3 times. Finally, she gets him on the phone after sitting on hold for 11 min. Where he gives her the excuse of "the vendors are all booked up". Also, the service department has ALOT of "I OWE YOU's" according to the service personnel and Sam is the only one dealing with them. Seriously?? Then, he says that he will try and get my wife's car in last week and he was going to call her..... well, wouldn't you know it, still no call after another week. My sales experience was amazing but the service after that point is non existent. Do not take a car off the lot until it meets your satisfaction because the service team is unreliable and non existent. I have multiple family members looking for new cars and we were recommending sunset, but, after this drawn out issue, EVERYONE is waiting to see if sunet will keep to their word. And to think... all I want is for sunset ford to only do what they said they were going to do and keep their word, nothing more.

Well... I am finally at my wits end... I bought a BRAND NEW truck 3 months ago and when I picked it up there were some swirls in the paint that were noticed and I was guaranteed that I would get a cut and wax detail to eliminate the swirls. Patiently I wait.. In the meen time my wife bought a BRAND NEW car from them a month later. Apon taking delivery we noticed some scratches in the bumpers and rip in the the seat. We were promised that these would be taken care of immediately and we would receive a call from "Sam" in Service. Now, my truck is going on 3 months, not a single phone call from them. My wife's car is going on 2 months and she has tried to call "Sam" 3 times. Finally, she gets him on the phone after sitting on hold for 11 min. Where he gives her the excuse of "the vendors are all booked up". Also, the service department has ALOT of "I OWE YOU's" according to the service personnel and Sam is the only one dealing with them. Seriously?? Then, he says that he will try and get my wife's car in last week and he was going to call her..... well, wouldn't you know it, still no call after another week. My sales experience was amazing but the service after that point is non existent. Do not take a car off the lot until it meets your satisfaction because the service team is unreliable and non existent. I have multiple family members looking for new cars and we were recommending sunset, but, after this drawn out issue, EVERYONE is waiting to see if sunet will keep to their word. And to think... all I want is for sunset ford to only do what they said they were going to do and keep their word, nothing more.