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Reviews

Average Ratings

4.8
133 lifetime reviews. Includes reviews of Sunset Ford from DealerRater.com
  • review

    The service team always does an excellent job on our vehicles.

    Dealer Response

    Kim, thank you for your kind words and congratulations on your new vehicle! We hope to be of service to you again! Take care!


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    The service team always does an excellent job on our vehicles.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Kim, thank you for your kind words and congratulations on your new vehicle! We hope to be of service to you again! Take care!


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  • Best dealership in the area!

    Just came back from having my 2014 Focus serviced... I have had many experiences with local dealerships while owning my 2014 Focus but out of all...

    Dealer Response

    Hi Dan - Wow! Thank you so much for your incredibly kind words. We are thrilled to have earned your highest recommendations and are flattered by y...


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    Just came back from having my 2014 Focus serviced... I have had many experiences with local dealerships while owning my 2014 Focus but out of all the times I have had to have my car serviced I would only return to Sunset Ford in Sumner. I have been extremely pleased with the Sales and Service experience at this dealership. Highly recommended!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Dan - Wow! Thank you so much for your incredibly kind words. We are thrilled to have earned your highest recommendations and are flattered by your accolades. It's always a pleasure to serve you and we appreciate your business.


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  • Cyndi & John

    We came in looking for a newer used truck for our son. We were greeted by Kevan, he went right to work after listening what we needed in a truck,...


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    We came in looking for a newer used truck for our son. We were greeted by Kevan, he went right to work after listening what we needed in a truck, and found one! We worked on negotiations ( here is my best experience) between Kevan and his manager we reached a deal, this was the easiest experience I've had over the years of buying vehicles. We did not have our son with so we did not buy right then ( still no pressure), the next day Kevan called to check in with when our son could come in to drive, we were able to come in the next day. Kevan was not in, his Manager called him and on his way hit traffic., he called his manager so we wouldn't have to wait, and there we met Craig very friendly ...we decided to look at one more truck which Craig drove us in.... son loved it and so did we! Back inside another negotiation.... went as smoothe as our first one! We have been so thrilled with everyone at Sunset Ford....they made this a truly great experience! Having the lifetime warranty was icing on the cake! Thank you Kevin & Craig!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Cyndi & John

    We came to Sunset Ford looking for a truck for our son. We were greeted by Kevan ... he went out of his way to check inventory for something that...


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    We came to Sunset Ford looking for a truck for our son. We were greeted by Kevan ... he went out of his way to check inventory for something that would work for us. We found one, worked up pricing ( this was the most non pressured I've experienced) we did not buy that night as our son needed to drive it. We returned, Kevan had just left, sales manager called him he was stuck in traffic and asked Craig to help us. Craig was great friendly and fun to work with. We ended up on a different truck this also was a very pleasant transaction. Son now very happy with his new "used" truck. From Kevan to Craig to management this is a great place to buy a vehicle. Son has a 2014 gorgeous truck with the lifetime warranty ! Thank you guys!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • New Lease

    Our sales team was just the right amount of information and support without the hard sale. Once a deal was struck we found the same great experience.


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    Our sales team was just the right amount of information and support without the hard sale. Once a deal was struck we found the same great experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Phenomenal Service

    I did not make a purchase due to finding another vehicle but when I did inquiry about one they responded to me with in the first day and that was ...


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    I did not make a purchase due to finding another vehicle but when I did inquiry about one they responded to me with in the first day and that was great and even though I had found a car they were still very pleasant and nice about it overall great experience

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • routine service

    Desiree was very friendly, and professional in getting my vehicle in for the service needed, and called to let me know when it was ready to be pic...


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    Desiree was very friendly, and professional in getting my vehicle in for the service needed, and called to let me know when it was ready to be picked up. They also washed my vehicle, nice touch.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Best service ever

    I was treated so well I couldn't believe it. The service department got me an appointment fast and a shuttle ride to my home and back. Steve the s...


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    I was treated so well I couldn't believe it. The service department got me an appointment fast and a shuttle ride to my home and back. Steve the shuttle driver was great. It was the best experience I have ever had at a car dealership

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • One of my best experiences was here
    February 25, 2017

    They make you feel at home an get you into exactly what you want with out dept. I was in over my head with a car I hated an within 2 hours I was c...

    Sunset Ford

    Thank you for the great feedback Jessica! We appreciate you taking the time to share with us!


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    They make you feel at home an get you into exactly what you want with out dept. I was in over my head with a car I hated an within 2 hours I was completely the opposite

    Does recommend this dealer
    Sunset Ford

    Thank you for the great feedback Jessica! We appreciate you taking the time to share with us!


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  • name change has made them one to advoid, now sunset ford
    October 20, 2016

    On Oct 15 I saw a internet add for a used f150, no price emailed dealer. While waiting for the response I looked at craigslist online and saw the ...

    Sunset Ford

    We're very sorry to hear about the confusion that took place. When we made the change from Riverside it does affect a lot of different areas in th...


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    On Oct 15 I saw a internet add for a used f150, no price emailed dealer. While waiting for the response I looked at craigslist online and saw the same truck listed at sunset ford and riverside ford two week earlier ad. the riverside add had a price of $319xx Sunset had no price . I learned they had a name change since first ad. I received a email back from dealer with pics of truck and a price of $369XX. but this email had a link for more information to open when I opened link it clearly stated internet price $ 319XX same price as on craigslist.This link listed sunset ford clearly.This is where it had the carfax report too. I went to dealer on Oct 19 to look at truck,test drove it and in the conversation afterwords they denied the lower price and said its $369xx. when I got home I emailed them what I had found online and what they had emailed me on truck. Their response was they would loose money at that.And didnt know where that lower price came from. I let them know it came from them and had sunset ford all over the email and the truck had sunset plates in the pictures. I asked if under the name riverside how could they ask lower price and not loose money but now they are. All I got back was again not sure where lower price came from and with the switch over of names things change daily. If you want to waste your time or be lied to I guess its a dealer to deal with but not me or anyone I can pass this on too. I for one thought false and deceptive advertising was against the law.

    Does not recommend this dealer
    Sunset Ford

    We're very sorry to hear about the confusion that took place. When we made the change from Riverside it does affect a lot of different areas in the dealership, unfortunately when you had this exchange with the dealership it was in the first weeks of the switch. Which made things a bit more confusing for everyone involved. We're sorry to hear that the people involved were not able to help you better understand why there would be a price difference. We hope that you were able to find the right vehicle for you!


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