The service team always does an excellent job on our vehicles.
Kim, thank you for your kind words and congratulations on your new vehicle! We hope to be of service to you again! Take care!
Awesome place to buy a new car...........................
Hello Randy Grove, thank you; we appreciate your feedback! Thank you again for leaving us this response!
I do not recommend buying from Sunset ford if the vehicle is not exactly how you want it. I was told it would be no problem to get the features I want...ed added to my car after purchasing it. The features were added to the contract and we all signed off thinking my car would become exactly as we specified. It has since been 11 months of excuses, being told I will receive calls to schedule as soon as they get ahold of outside vendors. I do not receive calls back unless I continue to call. I am told the issue will be moved up to the service manager. One week later I have still received no call.
Hi Jessica, we regret your most recent visit with us was not up to the standards we strive for. Please reach out to us so we can work towards a resolu...tion. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Sunset Ford (253) 863-2211
Great experience. Stopped by just to see if I was getting a good deal at another dealer down the road. Although they didn’t have the exact same truck,... my sales guy Zack said give me a few hours and we will get one. Not only did they give me more on my trade in I got more rebates from Ford and so my truck ended up being less. I’m so glad I stopped by and didn’t give my business to “ Borum Ford” second time they lost a sale of mine.
Chris C., we're so glad that we were able to go above and beyond your expectations! We always strive to provide top quality service to every guest, an...d are pleased to hear that you enjoyed your experience here at Sunset Ford!
A very difficult sale made better by the salesman Justin Gaull is recognized for truly working his heart out making our purchase of new F150 one to re...member. I had very specific requirements and when the first truck I selected didn’t have everything expected he made sure that we found the right one and truly worked the make the entire transaction memorable. Would I buy from him again? Absolutely! Thanks Ken and a Kelli W.
Kenw, thank you for your kind review; we are happy to pass along your comments to the team here at Sunset Ford! Thank you again for the great review!
Well... I am finally at my wits end... I bought a BRAND NEW truck 3 months ago and when I picked it up there were some swirls in the paint that were n...oticed and I was guaranteed that I would get a cut and wax detail to eliminate the swirls. Patiently I wait.. In the meen time my wife bought a BRAND NEW car from them a month later. Apon taking delivery we noticed some scratches in the bumpers and rip in the the seat. We were promised that these would be taken care of immediately and we would receive a call from "Sam" in Service. Now, my truck is going on 3 months, not a single phone call from them. My wife's car is going on 2 months and she has tried to call "Sam" 3 times. Finally, she gets him on the phone after sitting on hold for 11 min. Where he gives her the excuse of "the vendors are all booked up". Also, the service department has ALOT of "I OWE YOU's" according to the service personnel and Sam is the only one dealing with them. Seriously?? Then, he says that he will try and get my wife's car in last week and he was going to call her..... well, wouldn't you know it, still no call after another week. My sales experience was amazing but the service after that point is non existent. Do not take a car off the lot until it meets your satisfaction because the service team is unreliable and non existent. I have multiple family members looking for new cars and we were recommending sunset, but, after this drawn out issue, EVERYONE is waiting to see if sunet will keep to their word. And to think... all I want is for sunset ford to only do what they said they were going to do and keep their word, nothing more.
Brian Nagy, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like the opportunity to make this up ...to you. Please contact our manager at (253) 863-2211 so we can make your experience a positive one.
Joe was wonderful and we were not pressured. Good experience.
We appreciate your positive review about your recent experience with us! We can't wait to see you again, have a great day.
Craig is amazing! I would recommend anyone to travel the distance to go get a vehicle from him. We travelled 3 hours and we would do it again. My da...ughter and I both bought new vehicles from Craig on the same day. My daughter took her friend 3 days later and Craig sold her a new car as well. Everyone was so helpful during our experience. We will be going back when we are ready for a change in vehicles. Thanks again for your fabulous service!
The sales and finance people were very friendly and answered all my questions regarding the sale of my new vehicle. This is my 5th vehicle I have purc...hased from this dealership and I will always use them. Rick and Kurt were very nice and I appreciate their professionalism. Also I received follow on calls from both the salesman and the manager asking if I had any additional questions. Very good customer service.
Hi Michelle - Thank you so much for your kind words and your loyalty! It's been an absolute pleasure to help you find what you were looking for in yo...ur last five vehicle purchases. We'll be sure to specifically pass along your praise to both Rick and Kurt. We appreciate your business!
Every interaction I had with this dealership from the sales man to the management was less than satisfactory. I will not recommend them to anyone I ca...re at all about.