Toyota of Tacoma

Avoid this place or you’ll pay the price, literally!! These people take advantage and are predatory. The finance departments practices are slimy and questionable. They slip extras in on your contract and distract you while signing. They took advantage of my dad who has a TBI from being hit by a drunk driver. He bought a used $21,000 car, put $10,000 down and these people added so much extra crap to his purchase his financed amount is $35,000!! So, essentially $45,000 for a $21,000 used car, with $10,000 down. Make it make sense!! They refused to work with him when he went back the next day and were rude and defensive. They loan shopped, so now he is getting letters from banks who declined the loan proposed from the dealership due to the cars age/mileage. I urge anyone else reading this who experiences similar to file complaints with the Attorney General, BBB, FTC and against their dealer license.

I reached out online about a car they had on the lot. A short time later Tony Petrina reached out to me from the sales department. I had a few questions and he answered them immediately. I live about 45 minutes from the dealership, and I knew this car would go fast(manual and low miles). So I texted him early, and asked if the car was still available, and if he could grab the keys for me to test drive. I didn't want to get down there and have it be gone. He connected with the GM and they were able to hold the keys long enough(about an hour) for me to get down there. I walked in to meet Tony, but I was in the wrong area. So whomever was at the front desk walked me over to Tony Petrina and he met me with a smile and we took the car out for a drive. Super knowledgeable salesman, and he was very easy to work/talk with. I had a preapproval, but it didn't work because the car was over 10 years old. That was a little wrench, but the finance person(Jaime) was equally as helpful, and made things happen quickly(and painfully). They were both amazing to work with, and now my son will have a great and reliable Toyota when he finally turns 16. In the meantime, I'm having fun driving a stick again(20+ years), and will save mileage on my Tundra. I don't write reviews much, so please read carefully. Tony Petrina was great, the Jaime (finance person) was great, and the car is exactly what I had been looking for. Thanks for all the time and help Tony Petrina. As my grandfather use to always say, "you are a gentleman and a scholar." Of course that's what he said when he wasn't telling us grandkids to "go play in the traffic." If you made it to the bottom of this, congrats. The long and the short of it, the next time you are thinking of a new car, give Tony Petrina at Toyota of Tacoma a call or text. Cheers, Matt – 2012 Toyota Corolla(manual)

I went in to trade in my Honda pilot and was going to buy a Tacoma or 4Runner. We really liked the 4Runner and wanted to work a deal. 1st sales guy was super arrogant and we were so happy he handed us off to the next guy. Super cool dude Ivan. After telling him we wanted to work a deal he came with a deal that was no where close to what we wanted. I told him no way was I gonna pay that much nor get burned on my trade in. He told us that the Pilot wasn’t selling so they couldn’t work a deal. Wow. I proceeded to call my guy at Toyota of Olympia and he told me come down. We will work a deal! The next morning I went to Olympia and walked out with the 4Runner at a fraction of what Larson was telling me. Oh well. There lost. Never again will I step into this dealership. Horrible buisness.

Report: spare tire:33. I don’t have one. No one informed me to clear between the seats. My stuff was thrown in the back. The garbage can upside down. It was a mess.

Our Sales people Sam and Rena informed us they did not do markups. We were very excited to come in and put down a order for a Sienna. However when we arrived to put down our deposit they informed us that their were $7300 in dealer add-ons (consisting of a window tint, and a software update for the break lights). We got our hopes up and wasted a good deal of time driving in for a bait and switch. These types of sales people are why their are stereotypes of car salesmen being xxxx.

Took almost 5 months to get a new vehicle. Poor communication at every turn. The purchasing process was poor to say the least. They insisted on $6k of added dealer installed options that they would not remove. Due to limited availability of the car we wanted we agreed to put down a $500 deposit that was supposedly refundable until they had a VIN for us. 2 months later, they gave us a VIN, but it turned out to be different than on the car we eventually received. After a Jan 5th initial sales visit, we finally received a car in late May. Then the poor service started. We were told the service department would contact us in 5 to 10 business days to schedule the dealer installed options. After ALMOST 4 WEEKS we called and demanded to be scheduled. The dealer options department called us after 3 or 4 days of badgering our salesman and scheduled it 1.5 weeks out. We told them we were leaving town on a certain day and they said they would be done the day before. Their dealer options department failed and we got the car 2 days late, delaying our trip. No apology, and our assigned service agent didn't even have the xxxxx to be there for our pickup. They had a some other employee give it to us who had little info for us. Subsequent research shows reputation scores for Larson sales and service are super low and we have learned our lesson. Would not recommend this dealer for sales or service. Also, our salesman was fired shortly after we got our car. Deservedly in our opinion.

We purchased a vehicle and as soon as we drove it off the lot the airbag notification came on. We immediately took it back for repairs which was pretty easy and quick they took the vehicle in right away. After that it was dead silent, no updates and they just kept saying we don't know how long it would take. The service manager had horrible communication and basically no one gave a S@#*. We will never buy or recommend someone going here. They are very nice when you want to buy and take your money after that you are on your own even if they sell you a vehicle with faults.

Worst experience Ever! Despite repeatedly saying we did not want a vehicle with a moonroof, salesman ordered a vehicle from the factory with a moonroof and never at any point told us all of XLE's come with a moonroof. And the "necessary" $3,000. of "addons" is a rip off! Trying to talk to someone has been a time consuming nightmare.

Great customer service! Big thanks to Tony & Billy for helping my family & i get the car we wanted! ( 21 4runner ) Everything went smoothly & not only did Tony communicate with us but he interacted with my son! Thank you Tony & Billy for your kind, great customer service!

Incredibly poor communication. I told them several time I was working with several dealers to find what I wanted and they were the furthest away. They kept asking that I "drop by". They mark prices up while few others are. Just go somewhere else...these guys are still using pandemic short supply sales tactics.