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Toyota of Tacoma

(1,266 reviews)

Reviews

(1,266 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great service

Reasonable cost - nice people - excellent work - I will recommend to all my friends in the Tacoma area

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service

Gaudie always takes great care of me. She is professional and courteous, meeting the customers needs as quickly as possible. Like family!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Awesome

Loved that my service rep listened to my concerns & assured me that any issues with my vehicle is being handled.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Adrian

Ask for Adrian! Literally best customer service I’ve ever experienced in my life. Even in a time crunch he managed to get me in and out amongst other things like taking the time to show me all the electronic stuff in the car I would never understand by myself. 20/10 would recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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New Tacoma

I knew what I wanted to see and what I wanted to do. Jordan the sales person and the finance person were very accommodating to that end.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service

Professional and very courteous. Very knowledgeable and willing to take the time to answer hard questions. The facilities were very clean .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service

I got new tires for my Prius. The service representative was extremely helpful in both providing details of the different tires and ensuring the billing was correct.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent service, professional staff

Sheena Moe took a lot of time to help clarify my extended warranty condition to make all future visits much easier. She was courteous, professional, patient and supportive. The appointment itself was on schedule and took less time than quoted, so it felt good to have that extra 1/2 hour in my day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Fantastic

The staff at toyota are always friendly and professional. Their estimated wait times are pretty spot on and my car always looks great when I get it back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Service

Made an appointment, truck was in and out efficiently. Service person friendly and kept us informed. Arranged for purchase if extended service contract.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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