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Titus-Will Ford

(285 reviews)
Visit Titus-Will Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday 10:00am–6:00pm Closed
New (253) 617-1549 (253) 617-1549
Used (253) 844-2133 (253) 844-2133
Service (253) 533-7686 (253) 533-7686

Inventory

See all 528 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since October 2022.
Welcome to Titus Will Ford! Located in Tacoma WA Titus Will Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom you'll know our commitment to Customer Service is second to none. We strive to make your experience with Titus Will Ford a good one ? for the life of your vehicle. Whether you need to Purchase Finance or Service a New or Pre-Owned Ford you've come to the right place. Call (253) 475-4151 for your No-Obligation Internet Price Quote from our Sales Staff
"A Tradition of Excellence Since 1938"

Service center

Phone number (253) 533-7686

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–4:00pm
Sunday
Closed

Reviews

(285 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Amazing service all around- Pamela was extremely helpful

Amazing service all around- Pamela was extremely helpful with all the questions we had! Highly recommend

Amazing service all around- Pamela was extremely helpful

Amazing service all around- Pamela was extremely helpful with all the questions we had! Highly recommend

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for choosing Titus-Will Ford ! Please let us know if we can be of any more assistance.

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My experience at Titus Wills was great.

My experience at Titus Wills was great. I recommend you ask for Paul for a great deal.

My experience at Titus Wills was great.

My experience at Titus Wills was great. I recommend you ask for Paul for a great deal.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are so glad that Paul had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

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They went above and beyond to take of me.

They went above and beyond to take of me. I will be returning her to buy all of my trucks from now on!

They went above and beyond to take of me.

They went above and beyond to take of me. I will be returning her to buy all of my trucks from now on!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write this review. Our customers are our top priority and your feedback is greatly appreciated! All of us at Titus-Will Ford are glad to have you as a customer.

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Connor was extremely helpful and great to work with.

Connor was extremely helpful and great to work with. He help us with purchasing our new Explorer.

Connor was extremely helpful and great to work with.

Connor was extremely helpful and great to work with. He help us with purchasing our new Explorer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

It's great to hear that Connor was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Titus-Will Ford!

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Amazing friendly customer service!

Amazing friendly customer service! I always get my vehicles serviced here and this is my second one! I appreciate their hard work and dedication to making sure I’m taken care of.

Amazing friendly customer service!

Amazing friendly customer service! I always get my vehicles serviced here and this is my second one! I appreciate their hard work and dedication to making sure I’m taken care of.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and this review, Leah. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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1st public charge on my new Ford Lightning Flash and I

1st public charge on my new Ford Lightning Flash and I was almost soured on EVs by a Ford dealership ironically. Had a 5-star sales experience with Bowen-Scarff Ford then a week later (as an inexperience 1st time EV owner), I was low on charge and needed my 1st public fill-up. My truck pointed out Titus-Will as an option. I plugged into their only charger and proceeded. 20 minutes and $45 dollars later I had 50 miles of range added and was thinking "why the xxxx did I buy an EV". That charge got me to Walmart in Covington were I plugged in. The charger recognized me as a Ford Pass member, 20 minutes later and $21, I had 150 miles of extra range, and the charger thanked me for being a Ford owner. Hey Titus-Will, think service after the sale and that you represent Ford as a whole! I thought there would be a no chance of getting screwed because I was a new Ford owner, trustingly pulling into a Ford dealership; but at least I learned a valuable experience on EV charging. You folks on the other hand (selling EVs), should have a charge station that at a minimum, recognizes Ford Pass members, and doesn't charge them triple the standard public rate. You shouldn't have Walmart outperforming you in Ford customer service.

1st public charge on my new Ford Lightning Flash and I

1st public charge on my new Ford Lightning Flash and I was almost soured on EVs by a Ford dealership ironically. Had a 5-star sales experience with Bowen-Scarff Ford then a week later (as an inexperience 1st time EV owner), I was low on charge and needed my 1st public fill-up. My truck pointed out Titus-Will as an option. I plugged into their only charger and proceeded. 20 minutes and $45 dollars later I had 50 miles of range added and was thinking "why the xxxx did I buy an EV". That charge got me to Walmart in Covington were I plugged in. The charger recognized me as a Ford Pass member, 20 minutes later and $21, I had 150 miles of extra range, and the charger thanked me for being a Ford owner. Hey Titus-Will, think service after the sale and that you represent Ford as a whole! I thought there would be a no chance of getting screwed because I was a new Ford owner, trustingly pulling into a Ford dealership; but at least I learned a valuable experience on EV charging. You folks on the other hand (selling EVs), should have a charge station that at a minimum, recognizes Ford Pass members, and doesn't charge them triple the standard public rate. You shouldn't have Walmart outperforming you in Ford customer service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

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I purchased a 5 year old F350 from Tim Thoreen.

I purchased a 5 year old F350 from Tim Thoreen. He was great to work with. I found him to be honest and not pushy, which I really appreciated. He listened to me and my needs and helped me buy the truck that was right for me.

I purchased a 5 year old F350 from Tim Thoreen.

I purchased a 5 year old F350 from Tim Thoreen. He was great to work with. I found him to be honest and not pushy, which I really appreciated. He listened to me and my needs and helped me buy the truck that was right for me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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Not the place to take your vehicle in for service.

Not the place to take your vehicle in for service. They enjoy price gouging and techs do sub par work.

Not the place to take your vehicle in for service.

Not the place to take your vehicle in for service. They enjoy price gouging and techs do sub par work.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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My 2016 f-150 needed an oil change!

My 2016 f-150 needed an oil change! I called to schedule an appointment! I was expecting to be a week or two before I could even get an appointment! But two days later they an appointment available! My truck is still in great shape! Really nice people up at Titus Will Ford! THANK YOU!

My 2016 f-150 needed an oil change!

My 2016 f-150 needed an oil change! I called to schedule an appointment! I was expecting to be a week or two before I could even get an appointment! But two days later they an appointment available! My truck is still in great shape! Really nice people up at Titus Will Ford! THANK YOU!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Purple Heart License Plate SNAFU

I have one complaint. When I bought my car I presented my DD214 to the closing person to get my Purple Heart license plate. When I got a plate which was delivered to the dealership it was NOT a Purple Heart license plate. Turns out a Purple Heart license plate can only be mailed directly to the vehicle owner and NOT to the dealership. The application had to be resubmitted for the plate which I got in the mail, and, I had to file for a refund of the fees which should not have been paid. However, not all the fees paid in error and charged to me on closing were refundable. So, if you're going to apply for a Purple Heart license plate, remember Titus-Will may be ignorant (hard to believe) on the process. I would have thought such a large dealership should have known the state limitation on the mailing of these plates. So I am out some dollars.

Purple Heart License Plate SNAFU

I have one complaint. When I bought my car I presented my DD214 to the closing person to get my Purple Heart license plate. When I got a plate which was delivered to the dealership it was NOT a Purple Heart license plate. Turns out a Purple Heart license plate can only be mailed directly to the vehicle owner and NOT to the dealership. The application had to be resubmitted for the plate which I got in the mail, and, I had to file for a refund of the fees which should not have been paid. However, not all the fees paid in error and charged to me on closing were refundable. So, if you're going to apply for a Purple Heart license plate, remember Titus-Will may be ignorant (hard to believe) on the process. I would have thought such a large dealership should have known the state limitation on the mailing of these plates. So I am out some dollars.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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