Reviews
Patient shopper
Mike was very helpful and informative. Very easy to talk to.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for the review Jason! We hope you will enjoy your vehicle for many years.
Service
Very Satisfied with service personnel. Did service on time.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your review, Gloria! I am glad that we were able to serve you promptly and effectively.
1997 Ford F-250....
WOW!!!...This is how I wish to start my review...Rich Hartman....You need to be proud of your dealership in Aberdeen....You need to change your dealership from 5 Star to 10 Star...Where do I begin????On the 4th of June..my hunting buddy picked me up and went to check a Ford F-250 1997 at your dealership in Aberdeen...My hunting buddy Bobby truck broke down about 2 blocks from your dealership and we coasted into the parking lot of the dealership with ni power steering...Not only did they fix his truck..with a GREAT discount...but I got the 1997 F-250 for a remarkable price...It came with a 18 month or 18,000 mile warrenty...We walked out of there feeling like we were royality... Bobby and I would like to thank Allen..David and Mike for proving that there is still a business that still feels that the customer is No. 1...They even had the truck parked in the shade the whole time we were there...It was 92 that day.. You guys knocked it out of the park..As the man..The Great Dave Niehaus..would say..." Get out the Rye bread and Mustard Grandma..It's Grand Salami time.."
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the glowing review George! I am glad things worked out for you and that you got exactly what you were looking for. We try to make our purchase experience as easy and transparent as possible so our customers can enjoy the moment. We hope to see you guys again when your vehicle is ready for maintenance! (or sooner if you just want to say hello)
Southside Aberdeen
Just want to say that the sales man Shawn and GM Allan were great and very informational on the purchase of our 2016 Toyota Tundra. With the information given to my husband Rob H and I, it was the deciding factor for us and we are very pleased. I would recommend any one to go and see either of the guys and get want you want. :) :) Very polite guys !!!!!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the review Jo! We pride ourselves in our knowledgeable and well mannered staff and quick response with relevant information. These are some things we are always seeking to do even better! We hope to see you two again the next time you are looking for a new vehicle or service.
Made buying a vehicle a breeze!
We would absolutely recommend 5star if you are interested in buying. Salesmen were NOT pushy at all. Felt like they listened to our needs, not trying to just sell a vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you very much! We want all of our customers to feel that we are addressing their needs and concerns every time and not pushing them in the direction we want them to go. I am happy to hear that you enjoyed your experience and we hope to see you the next time you are in the market!
Friendly Staff, Great Service
I recently purchased a new vehicle from Five Star Motors in Aberdeen, WA. Allen, the manager, and staff were very helpful and knowledgeable about the SUV that I purchased. Even tho I could have my new vehicle serviced at a Toyota Dealership closer to my home, I plan to travel 50 miles to Five Star to have my vehicle serviced in the future. Take advantage of the friendly service at Five Star...you'll be happy that you did!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Uh Oh! We are very grateful for the fantastic review, but it looks like you only marked one star! I believe cars.com will allow you to modify your review, or you can contact their support team to work things out. That said, we hope to see you in Aberdeen again soon when you are ready for service!
Great Place to buy a car.
Dealing with Allen Erickson makes it a pleasurable process.
- Customer service 4.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the 5 star review Judy, and thank you for making the trip down to Aberdeen! We work hard to give our customers the best experience we can, and I am glad that Allen was able to make your experience that much better. We look forward to working with you again some day!
Poor Service
We were there for 40 minutes. No one greeted or spoke to us. Went inside the dealership and again no one assisted. Internet and marked prices varied wildly.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hello! I apologize that your experience with our dealership did not meet your expectations. We strive to make the car shopping experience the best it can be for all of our customers, and work with each customer at their pace. We clearly did not accomplish this with your visit. We would be more than happy to work with you and answer any questions you may have with a phone call or a second visit. As for our vehicle pricing, the sale price we list online includes the current month's rebates and discounts and will be lower than the price listed on the new vehicles window sticker. We hope you will visit us again and connect with one of our staff, they are friendly and quite knowledgeable regarding our new vehicles.
knowledgeble service team. pleasant facility
Having just moved to the area, I found this dealership the closest and decided to try them for my required service. I was totally blown away by the courtesy, professionalism and helpfulness of the service team. They explainedthe various options available and helped make the decision extremely easy. Also, I was surprised how reasonable costs were compared to the DC area where we moved from for the same services My sincere thanks. I found a dealer who is the star of customer service
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Marty: Welcome to the area and to our 'family'. Thank you so much for your feedback and comments. I am so happy to hear that you had such a good experience. We appreciate your patronage and will constantly strive to get better in every part of our business. Sincerely, Tom Miller Vice President-General Manager Five Star Dealerships
Highlander purchase
Fantastic experience from the start to the finish! Allen, David and everyone I worked with was knowledgeable about the car and did NOT execute the dreaded "car salesman tactics". I will definitely recommend anyone to try them out - you will not be disappointed! The fact that I drove from Bellingham to Aberdeen says something!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for coming all the way to Aberdeen and for taking the time to share your experience. I am sure that you were a big part in making the experience so positive. We always want to try to make the process fun and easy and I love hearing that were able to do just that. Enjoy your car and please know that we are all here to help make your ownership experience better in any way we can. Sincerely, Tom Miller V.P.-General Manager Five Star Dealerships