I-5 Toyota Hours
Whether you're looking for a new or used car, truck, or SUV, the I-5 Toyota, Chrysler, Jeep, Dodge, Ram, Fiat, Ford, South Sound Trucks, and Awesome RV staff are eager to help you find the exact vehicle that suits your needs and taste.
I-5 Auto Group has proudly served the Chehalis, Olympia Washington area for many years, helping many customers find the exact new or used vehicle they were looking for. If you're a looking for selection, we have acres of New plus a wide range of pre-owned vehicles that have helped us become one of the most popular dealers in the Chehalis and Tacoma, WA regions.
"Be Bold. Be Kind. Be Awesome."
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Bought a new 2018 Toyota. Had for week they called said they needed more paperwork ASAP. I just have to say don’t let customers leave with the car... until all the proper paperwork is in. I will not buy another car or recommend anybody to go there.
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewe...d with our team and please don't hesitate to call us if you'd like to discuss them in greater detail. Sincerely,Heidi Pehl - Dealer Principal - 360-740-9300
The car we bought was great, and Shawn the finance person was super nice. The price was very good. Our salesman Brett was a little frustrated with me during... the negotiations. I recommend the dealer but not the salesman, unless you just want to sign the paper with no haggle, then he is a 5 star!
Thank you for your review! We're glad to have Shawn on our team and that we could provide you with a positive experience. If you ever need anythi...ng in the future, please don't hesitate to let us know. Take care! Regards, Heidi Pehl Dealer Principal, 360-740-9300
I bought a nice used 2004 Lincoln Town Car. Craig, my salesperson, was great. I felt at ease and the friendliness of the staff made the transaction an... easy process. We haggled a bit with my trade-in but we did come to an agreement that was beneficial to us both. I'd buy another car from them and I'm more than happy to recommend them to friends and family.
Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service.... Don't hesitate to reach out if you have any further questions or needs. Chris Hardesty - General Manager - firstname.lastname@example.org
If you buy your tires here they do not rebalance them for free. I found this out the hard way I went back because of a vibration. I was told I had to pay... for a rebalance
Thank you for alerting us of this issue. Our top priority is delivering 100% customer satisfaction, and I'd like to extend my sincerest apologies for ...your recent experience. I would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact me at your earliest convenience. Sincerely, Heidi Pehl - Dealer Principal - 360-748-1717
We found a 2017 tundra and Lexie made it quick, easy got a deal we could not pass on. When we wanted running boards added she made it happen. Got a loaner... car for us and service dept was amazing. We WILL be back to buy cars from Lexie again!
Hi, Rhonda and thanks for your kind words! We appreciate Lexie and I'm thrilled that she has taken care of you and accommodated your needs. We strive ...to keep our guests satisfied, and I'm very happy to hear that this was achieved with you. Thank you again! Kind regards, Heidi Pehl - Dealer Principal - 360-740-9300
I sent in an email to verify a few items on a truck they had for sale. Already knowing the trusts history we wanted to clarify a few known issues for the... original location of the truck (ex: rust), things we wanted to know before driving over an hour. The person that got back to me was very helpful and honest about the trust we were interested in. She personally went out to go and look under and around the truck for us and was honest that it did infect have rust. She didn't try and further sell us the truck or be pushy about trying to sell us into something else, which was very appreciated because I don't have time. We knew exactly what we were looking for and she knew they didn't have it so she didn't waist my time or hers really. Most car sales are beyond pushy and they weren't.
Dana, I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of ...service excellence. If you have any further needs, do not hesitate to come back to see us. Warm regards, Heidi Pehl- Dealer Principal 360-740-9300
I-5 Toyota has gone well over and above to assist us with our purchase. Even driving 200 miles to get paperwork signed to meet a deadline. Teriffic!
Dianna, thank you for taking the time to give us this great review! We strive to provide the kind of above and beyond care that impressed you. We want... to make sure our customers get everything they need. Please feel free to reach out to us anytime if you ever have any questions or concerns.
The entire buying process was quick and easy. As a first time buyer I was nervous about being taken advantage of but I ended up leaving a very happy customer.... There was no pressure from any sales staff. Aimee was amazing and took care of any questions or concerns I had. The paperwork process was relatively quick and I definitely reccomend i5 toyota to a friend. Go buy from Aimee!
Kyler, thank you for the fantastic review. I'm pleased you had a great first time buying experience with Aimee. Thank you for coming out to see us. It... was a pleasure to help you.
Salesman Brent was outstanding to work with. I will recommend him to all my friends who are in the market for buying a new or used car. You are very fortunate... to have this man representing your dealership
Thank you for your review! We're glad to have Brent on our team and that we could provide you with a positive experience. If you ever need anything in... the future, please don't hesitate to let us know. Take care! Regards, Heidi Pehl Dealer Principal, 360-740-9300
Gerry was very friendly and pleasant to work with. Thank you for giving us a good price for our car. I love it!
Karol, thank you for taking the time to leave us this terrific feedback! We're glad to hear that we were able to provide you with an awesome experienc...e.If there is anything else that we can do for you, please feel free to contact us or stop in any time. We hope to see you again soon! Sincerely, Heidi Pehl- Dealer Principal- 360-740-9300