Dick Hannah Toyota

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
1633 lifetime reviews.

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  • 4.0 out of 5
    May 5, 2021

    We purchased a new Venza and Jimmie made our experience very easy and comfortable. We were treated with respect and would recommend him to our friends.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    April 21, 2021

    Our dealer was Vance. He was so helpful and patient with us. While we waited he talked to us personally and made us feel comfortable. He helped us through... the whole process and we left with an amazing truck and deal! Thanks Vance!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. ...Take care!

  • 5.0 out of 5
    February 1, 2021

    We are trying to buy a durango and our salesman, Jimmie out of the Kelso WA location was SUPERB, not pushy, FUNNY! acted like an actual human being but... yet professional. If you are looking to buy a car in this area, I highly recommend Jimmie to get you through the process - Hey Dick Hannah ! Jimmie is a keeper !

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello Jen and Eric, we appreciate you taking the time to leave us this feedback. Thanks again for the recommendation, and have an amazing day!

  • 5.0 out of 5
    January 28, 2021

    Jimmie is amazing salesmen u have a question he will answer it back professional and he is very nice no questions asked. Jimmie went above and beyond expectations... helping us find a better insurance company and rate. He showed that he really cared and helped us save alot of money. He gets an "A " in our book. He was great! Thank you Jimmie!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Chris, we're so glad that we were able to go above and beyond your expectations! Please let us know if there is anything else we can do for you; we... are more than happy to help! Take care!

  • 4.0 out of 5
    January 22, 2021

    I purchases a Rav 4 from Dick Hanna Toyota in Kelso. The over all buying process was good. Due to human error on the contract, The dealership did not... collect the correct tax and the purchase price for my trade in was more. The dealers ship expected me to pay the tax out of the money they owed me for the trad in. After talking to the General manage Dick Hanna agree to pay the tax and send me the money the ow for the trade in. I feel Dick Hanna Toyota made it right with me due to a human error on there side, they did not try and rip me off. I would purchase a car from them again due to their loyalty to their customers.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Pam, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Di...ck Hannah Toyota.

  • 1.0 out of 5
    January 1, 2021

    Tried to buy a new Venza via email negotiations. 20 emails later and I still couldn’t get a straight answer about the final price. I did receive lots of,... “let me talk to my manger” responses. They’re not up front about processing fees etc. 2 emails to the dealer in Wilsonville answered all my questions.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Hi Dann, thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. We... hope that you will consider us in the future.

  • 5.0 out of 5
    October 26, 2020

    Harry and Tyler at Dick Hannh Toyota Kelso made sure I got in to the car I wanted for a payment I could afford thank you guys you did a great job. AND... so did Nicole, she did all the work!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We appreciate your positive review about your recent experience with us! Thanks again for taking the time to leave us this information about your rec...ent visit. Take care!

  • 5.0 out of 5
    October 18, 2020

    mr hanna, we were in an emergency situation, anxious and worried we wouldnt have transportation. your employees from service, sales,finance, made it flawless.... nice lives here, truly. they helped us choose a car that would be safe and reliable. i felt like they looked at us and decided what would i want my parents, and made it happen. jimmie hawkins was understanding, and patient. nick sisson is a gem. he explained everything, and was more than patient. you should be very proud of these employees, and if it were up to me, i'd give them a raise....

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Jeff And Rita, thank you for your kind review; we are happy to pass along your comments to the team here at Dick Hannah Toyota! If you're ever in nee...d of more help, please let us know!

  • 5.0 out of 5
    September 24, 2020

    We bought a 2020 Camry from Dick Hannah in Kelso, WA. Our salesman Jimmy Hawkins was knowledgeable, courteous and friendly. We will definitely be back... because this was such a good experience.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Congratulations on your new vehicle, Linda! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we... are happy to help!

  • 1.0 out of 5
    September 23, 2020

    I just went for my second recall repair appt after it was re-scheduled previously because the parts were back ordered. They checked me in, and as I was... getting ready to leave, confirmed that the parts had not arrived yet and that they would call me to reschedule when they arrived. My husband and I changed around our morning and he missed a work meeting to be able to give me a ride home. We both left very frustrated we weren’t informed the parts weren’t even there and we would have to reschedule before arriving.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Shelby, we are very sorry that we wasted your time by not having the part readily available when you were here. Devin, the Service Director, will rea...ch out to you personally when the part arrives to schedule accordingly. Thank you and sorry again for the inconvenience we have caused.

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