Reviews
The service was great and everyone was really nice and
The service was great and everyone was really nice and helpful. Thanks for everything you do
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Keith was awesome!
Keith was awesome! It was quick and we were in and out fast! We had driven 4 hours and they made sure everything was in order! I will definitely buy again for them.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
The quality of work that the service staff provided was
The quality of work that the service staff provided was excellent. They did a great job.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're thrilled to hear that you were pleased with the excellent quality of work provided by our service staff. It's our goal to deliver top-notch service, and we're glad to know that we were able to meet your expectations. If you ever need any further assistance or have more vehicle-related needs in the future, please don't hesitate to reach out. We're here to help! Best Wishes, INFINITI Of Orland Park
Outstanding service from Mike C.
Outstanding service from Mike C. getting my car in right away and getting my flat tired changed so I could go on with my day. Very appreciative of the immediate service.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
They did a great job servicing my care in a timely manner
They did a great job servicing my care in a timely manner as I expected. My needs were met
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Kerrie was able to accommodate my request for a loaner on
Kerrie was able to accommodate my request for a loaner on short notice. She followed to make sure that I knew she was working on it. Amazing customer service. Mike in service is always the best!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Natalia was top notch and my experience was excellent
Natalia was top notch and my experience was excellent from start to finish! She was very helpful and straightforward, which made the entire car buying process easier, even enjoyable. I would highly recommend her for your new or used car needs.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Didi was great.
Didi was great. When I came in with a check at the agreed upon time to pick up the car on a Wednesday it took 2 hours to process the transaction - it should have taken like 5 minutes!
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- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with us. We're glad to hear that Didi provided you with great service. However, we apologize for the inconvenience you faced when it took longer than expected to process the transaction during your car pickup on Wednesday. Your time is valuable, and we understand that a two-hour wait for a transaction that should have taken only a few minutes is frustrating. We sincerely apologize for this delay and any inconvenience it may have caused you. We truly appreciate your feedback, as it helps us identify areas for improvement. We will take your comments into consideration and work to ensure that such delays are minimized in the future. If there's anything else you'd like to share or if you have any further questions or concerns, please don't hesitate to reach out. We're here to assist you. Best Wishes, INFINITI Of Orland Park
All good except wait time over 90 minutes for oil change
All good except wait time over 90 minutes for oil change and tire rotation. Thanks.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We're glad to hear that overall, you had a positive experience. However, we do apologize for the extended wait time you experienced during your recent visit for an oil change and tire rotation. Your time is valuable, and we understand that waiting for over 90 minutes can be inconvenient. We appreciate your patience and understanding during your visit. We will take your feedback into consideration to improve our service and ensure that wait times are minimized in the future. Best Wishes, INFINITI Of Orland Park
I wasn’t expecting all the small fine print charges but
I wasn’t expecting all the small fine print charges but the CS itself was great.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback with us. We're pleased to hear that you had a positive experience with our customer service. However, we apologize if the small fine print charges caught you off guard. Best Wishes, INFINITI Of Orland Park