AutoNation Acura Spokane Valley

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
86 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    November 12, 2019

    Timely and complete . Great staff and service as needed for the repairs.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Richard, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

  • 5.0 out of 5
    November 6, 2019

    Mark is easy to work with and goes a step beyond to make sure the repairs are understood by me.

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll cons...ider us again in the future! Drive safe!

  • December 9, 2015

    While this was a lease agreement, my experience with AutoNationAcura Spokane Valley, WA was very good. I had expressed interest in leasing several autos... and the agent arranged to have all of them available for my test driving. This was my first new car in 15 yrs and all the new technology etc was overwhelming. The agent was VERY patient, knowledgeable and accommodating. I am very happy with my decision!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to share your feedback with us. We appreciate your business. Feel free to stop by if you need any assistance in the futu...re!

  • 1.0 out of 5
    October 31, 2019

    Start my deal with texting a salesperson today. I had interest in 2008 Ford F350. I have a 2007 Ford F350 ask for a trade value of my truck. It was lower... that I cared to accept. So I thank the salesman for his time. Then I received a text basically my truck had no value at all. Once again I thanked him for his time. Then another text message stating that my truck had spent 9 years in Canada, which I knew. The Carfax on the truck I was interested in shows it spent twelve years in Canada. Unbelievable expense.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Bob, we are deeply disappointed by your experience at AutoNation Acura Spokane Valley. We'd like the opportunity to make this up to you, so if you're ...willing, please contact our General Manager at (866) 313-2185. We hope to hear from you.

  • 5.0 out of 5
    October 18, 2019

    Service Mngr Mark was excellent. Service was done on time and car was washed. All very efficient.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Frederic, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Acura Spokane Valley! Thank you so m...uch for being one of our valued guests and we look forward to your next visit!

  • 5.0 out of 5
    October 8, 2019

    The facility was clean, the service was perfect. I received a loaner car for my convenience and the repair was under warranty.

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    Dealer Response

    We are pleased to hear you had such a positive experience with us, Debbie! Drive safe, and we'll see you on the road!

  • 5.0 out of 5
    September 4, 2019

    Tyler was our salesman. He was very considerate and patient with us. He explained things very well, and sometimes more than once.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Roy, it is great to read such wonderful comments about your recent experience with us! Again, we appreciate your recommendation of AutoNation Acura Sp...okane Valley and we hope to be of service again in the future.

  • 5.0 out of 5
    July 9, 2019

    Prompt service on our 2014 RDX oil change with a last minute appointment. Staff always friendly, courteous and helpful, with a loaner available to do... our errands (we live 85 miles away from dealer in Moscow, ID.

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    Dealer Response

    Robert, your comments keep us motivated and working hard for all our guests! Don't hesitate to call us if you ever need anything. Be safe on the road!

  • 5.0 out of 5
    May 30, 2019

    I bought a 2019 MDX in Boulder CO (we live in eastern Montana) and took it to a campus visit in western Montana, 6-hours west of home. It was -30F and... the battery in our 10-day old MDX died overnight. Acura Roadside called a AAA contractor but they weren’t able to start it so a transport was arranged to take it to the nearest Acura dealership... two states away at AutoNation Acura in Spokane. I was really stressed having my car that far away so I called to speak with the service department and got Seth Campbell. He was so terrific to work with and kept me appraised every step of the way! He was more consistent at contacting me and advocating for me than the Acura Client Relations person assigned to us. I appreciated his help so very much! He greatly reduced my anxiety during that experience!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Congratulations on your new vehicle! We're happy to hear our staff was able to provide you with a positive car buying experience. We hope to be of ser...vice to you again in the future. Best wishes, AutoNation Acura Spokane Valley

  • 5.0 out of 5
    May 23, 2019

    Had a great experience as usual with Auto Nation Acura in Spokane. Great people and totally honest. No over selling.

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    Dealer Response

    Hello Linda, thank you for your positive review. We're happy to have been of service to you! If you ever need anything else from us, please feel free ...to give us a call or stop by. Have an amazing day!

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