DARCARS Volkswagen of Silver Spring

Went to the Darcars VW of Silver Spring for a rock in my brake pad that was causing a groove in my rotor. At first we thought I may need to replace the rotor and the pad but Herbert Carrillo and the service manager Nigel Stewart assured me that the service dept. would take a look and do everything they could to fix it properly and safely. While waiting for my car to be finished both Nigel and Herbert continually would update on what was going on and always would try and make sure my customer service interaction was top notch! After all said and done the rock was removed and the rotor was deemed safe because I caught it early enough. Can’t thank Nigel and Herbert enough for taking care of me that day and look forward to continuing to get my car service done at Darcars VW! -Riley

Aurel "R" Maceda helped me achieve my goal. He went beyond my expectations to make sure I was comfortable with my decision. I would buy from him again.

I bought a 2017 VW Golf today. Henry Argueta, Used Car Manager, made the sale. At the very end I was given only one key, and when I asked for the other key, Mr. Argueta told me it would cost hundreds of dollars extra. I expressed my surprise and disappointment and asked Mr. Argueta to reconsider, but he refused. This is a major failure of customer service. Every car owner needs two keys in case one gets misplaced or locked inside, this is simply normal and wise. If the dealer only has one, that dealer needs to A) get it duplicated in advance and add the cost to the price of the car before it becomes an issue with the customer, or B) inform the customer prior to agreeing on price so it can be factored into the buying decision. In spite of everything that went well with this purchase, in the end my wife and I are left with a strong sense of anger and disappointment from Darcars' and Mr. Argueta's failure to provide the usual number of keys that every car owner needs, refusal to take responsibility for this failure and make it right, and insistence on attempting to extract hundreds of dollars more from us in the final moment of the transaction.

A few days ago I just bought my FIRST ever car by myself and I had the BEST experience. If you’re anything like me, I researched my car (white Jetta SE) for MONTHS and then another few months finding dealerships that had the car I wanted and then I tried to get in contact with the best salesman from each dealership. And I seriously hit jackpot when I met Aurel “R”. There’s a reason why he has SO many good reviews. He really is trying to erase the pushy salesman stereotype! Unlike other dealerships, he didn’t discriminate me by my age or gender (22, female) or the fact I’m a complete terrible negotiator. Instead, he put himself in my shoes and gave me a price that I couldn’t refuse WITHOUT being pushy, aggressive, or rude (aka other dealerships). Did I mention that this man barely eats because he has back to back clients all day?? And he STILL has a better attitude and personality than those salesmen who have a full stomach. Lastly, I just want to say, R seriously does the ABSOLUTE most to make me happy with not only the price of the car, but the experience. If you’re looking for a Volkswagen, GO HERE AND ASK FOR “R”!

Thank you so very much manager Michael Brown and salesperson Mr. Aurel “R” Macinda - and Jeff finance person for helping us get the best deal on our new GTI. We compared their prices to several other dealerships across NC, MD and VA and they were able to beat them all. Less haggling than other dealerships we’ve dealt with in the past and the car buying process from start to finish was very quick . Thank you!

Purchased my second Volkswagen from Darcars in silver spring and I couldn’t be more satisfied. The process was so smooth and the team made me feel understood and heard the entire time Mike and R helped me find the right car for me!

Aurel “R” was great! Very personable, was never awkward to talk to, and wasn’t a typical pushy salesman you usually encounter in these dealership situations. Highly recommended him!! Very glad with how everything worked out here and going home with my brand new car.

Did my homework and found the vehicle and price I wanted. The salesman, Sylvester, and the sales manager, worked very hard to make the deal. There was an issue with the vehicle on the day of delivery and I walked away. These 2 gentleman immediately responded and made things right. The financing was organized, quick and easy. I would absolutely purchase another vehicle from this dealership and would recommend them to others.

Financing department has you jump through hoops for excellent credit. Salesman was fantastic in helping to find car. Do not work with Nora I do nkt recommend

Yesterday I purchased my second car from Darcars Volkswagen in Silver Spring. The experience was exceptional. They are very tentative to your needs and respectful of your boundaries in terms of price and monthly payment. The process itself was smooth. They do not pressure you into something you feel is not a good fit for you. If you looking to purchase a Volkswagen I highly recommend you go in and see what they can do for you!