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Sales 9:00 AM - 8:00 PM
Service 7:30 AM - 8:00 PM
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 8:00 PM
Wed 9:00 AM - 8:00 PM
Thu 9:00 AM - 8:00 PM
Fri 9:00 AM - 8:00 PM
Sat 9:00 AM - 6:00 PM
Sun 11:00 AM - 6:00 PM
Mon 7:30 AM - 5:00 PM
Tue 7:30 AM - 8:00 PM
Wed 7:30 AM - 5:00 PM
Thu 7:30 AM - 8:00 PM
Fri 7:30 AM - 5:00 PM
Sat 8:00 AM - 5:00 PM
Sun Closed

Reviews

4.6
926 lifetime reviews. Includes reviews of Empire Hyundai from DealerRater.com
  • exceptional service

    I had a great experience at this dealership. Jeff was very patient and I'm very happy with my new elantra.

    Dealer Response

    Thank you for choosing Empire Hyundai, we appreciate your business. Our team makes sure every customer experiences patient, hassle free service, e...


    Show Full Review

    I had a great experience at this dealership. Jeff was very patient and I'm very happy with my new elantra.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?
    Dealer Response

    Thank you for choosing Empire Hyundai, we appreciate your business. Our team makes sure every customer experiences patient, hassle free service, every time. Thank you for recognizing Jeff, he is a wonderful asset to our team. Enjoy your Elantra, happy driving! Special discounts are available on Facebook and Twitter, make sure to find us!


    Hide Full Review
  • Terrible Customer Service and no after Support

    I purchased a 2015 Hyundai Santafe from Empire Hyundai in Fall River earlier this year... They did an amazing job getting me to visit their deale...


    Show Full Review

    I purchased a 2015 Hyundai Santafe from Empire Hyundai in Fall River earlier this year... They did an amazing job getting me to visit their dealership by telling me about their massive sale etc. My first displeasure was when I found the car I loved the sales manager didn't want to give me the sale which I was promised, I almost left without buying the car. Nonetheless... the first week after driving my vehicle it rained so i used my windshield wipers for the first time... It didn't remove the water properly etc... then the following month the gas door on my vehicle broke... then there was a loud noise under the hood like the fan belt was loose. Called in and set up an appointment to have it fixed.... long story short - I didn't make it because i live on Nantucket island and the boats were cancelled so i couldn't get the car off. I tried a few times but didn't get to take it to them. With this recurrent issue in mind i called them and asked if I could have another Hyundai dealership work on my car... the service manager told me yes there is uno problem. To conclude this long message. When i finally managed to take my car off I had issues because some of the things to which i was told I was entitled to when I purchased my car, I was then told i had to pay for. I called Empire Hyundai to query the issue and was told that I could only have it done with them... After I was told i could take it to any Hyundai dealership. This lady started shouting at me because i told her that I was advised to take to any Hyundai dealership and that I was never told that - implicitly calling me a liar. When I purchased the car I was not given a copy of any of the paper work... I have been requesting that I be given a copy and now almost a year since I have owned my car I still do not have paperwork stating my entitlements. I have been calling two to three times every month since August and now it is November and I still can't get my paperwork. They keep saying they have sent it... PLEASE DO NOT GET CAUGHT UP IN THE MESS!!! DO NOT GO THERE!!! SERVICE IS ONLY GOOD BEFORE YOU BUY BUT ONCE THEY HAVE YOUR MONEY AND YOU HAVE AN ISSUE TO BE RESOLVED THEY SHOUT AND INSULT YOU!

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Excellent Purchase Experience
    November 16, 2017

    The salesperson was very helpful in showing me the different vehicles and options. At no point did I feel pressured to make a purchase. He was ho...

    Empire Hyundai

    Thank you for the great review! We appreciate you choosing us and letting us know about your great experience! Please let us know if there is anyt...


    Show Full Review

    The salesperson was very helpful in showing me the different vehicles and options. At no point did I feel pressured to make a purchase. He was honest and strait forward at all times. The finance department was GREAT and made me feel comfortable with the purchase. There was no bait and switch with the numbers at this dealership. The salesperson reviewed everything about the car and delivered it clean, and with a full tank of gas.

    Does recommend this dealer
    Empire Hyundai

    Thank you for the great review! We appreciate you choosing us and letting us know about your great experience! Please let us know if there is anything else we can do for you and enjoy your new car!


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About Our Dealership

Dealer on Cars.com since August 2016