Empire Hyundai

I would not recommend this dealership! Alex was my salesman. I went in specifically for a 2023 Ford Bronco with 23k miles. When signing the paperwork there was no mention of a 3,000 additional charge for a warranty and another 1,000 for Gap insurance. Yes I signed the paperwork but I did not read the fine print until later. There was no mention of would you like to add this warranty for x amount of dollars. I waited 45 min for the car to get detailed and the tank was on empty when I test drove it so they put $15 worth of gas in it. I had to leave by 9:30 am for work and the car was not ready until 9:45. I had to rush out of there. The second I got in the vehicle I noticed 1 key. I asked about the other key and was told used cars only come with 1 but they would check to see if there was another and if not look into getting me one. I messaged Alex twice regarding the key and was told there wasn't one. I looked into the cost of getting a second key and didn't feel like it was fair to have to pay for another key when spending in total 33k on a vehicle. I called exactly 8 days after purchasing the Bronco and said if I couldn't get another key could I return the vehicle. Alex made the comment to be honest with you I made negative 3k on selling you this vehicle. In other words he couldn't be bothered with me. I thought that was the most unprofessional comment. He told me he would talk to his manager and get back to me in 5 minutes. I never heard back from him so I sent a message hours later. He told me that his manager said I am now the owner of the vehicle and there is nothing they can do for me. Then he said we can revisit this in the morning. I waited 2 days and still nothing. I emailed the general manager Trevor He emailed me back but seemed to have an answer/excuse for everything. He told me there was a Special Customer rate for a spare key. I asked what that rate was and never heard back. It has been weeks and I still have not heard about my plates and registration. Bottom line is once you sign the paperwork and drive off the lot they are done with you. You are no longer important! Reading through multiple reviews I see that I am not the only one.

I would not recommend this dealership! Alex was my salesman. I went in specifically for a 2023 Ford Bronco with 23k miles. When signing the paperwork there was no mention of a 3,000 additional charge for a warranty and another 1,000 for Gap insurance. Yes I signed the paperwork but I did not read the fine print until later. There was no mention of would you like to add this warranty for x amount of dollars. I waited 45 min for the car to get detailed and the tank was on empty when I test drove it so they put $15 worth of gas in it. I had to leave by 9:30 am for work and the car was not ready until 9:45. I had to rush out of there. The second I got in the vehicle I noticed 1 key. I asked about the other key and was told used cars only come with 1 but they would check to see if there was another and if not look into getting me one. I messaged Alex twice regarding the key and was told there wasn't one. I looked into the cost of getting a second key and didn't feel like it was fair to have to pay for another key when spending in total 33k on a vehicle. I called exactly 8 days after purchasing the Bronco and said if I couldn't get another key could I return the vehicle. Alex made the comment to be honest with you I made negative 3k on selling you this vehicle. In other words he couldn't be bothered with me. I thought that was the most unprofessional comment. He told me he would talk to his manager and get back to me in 5 minutes. I never heard back from him so I sent a message hours later. He told me that his manager said I am now the owner of the vehicle and there is nothing they can do for me. Then he said we can revisit this in the morning. I waited 2 days and still nothing. I emailed the general manager Trevor He emailed me back but seemed to have an answer/excuse for everything. He told me there was a Special Customer rate for a spare key. I asked what that rate was and never heard back. It has been weeks and I still have not heard about my plates and registration. Bottom line is once you sign the paperwork and drive off the lot they are done with you. You are no longer important! Reading through multiple reviews I see that I am not the only one.

Bought a car there may 22 , they only gave me 1 set of keys promissed me another key next day , nothing. I'm still arguing where my 2nd key ? It was included with my purchase . Kevin was the salesperson, now dealing with Benji. Awful costumer service . Disrespectful sales person. I need and want my 2nd set of keys.

I emailed this dealership looking for 1 of 2 specific out of production, vehicles and manual transmissions. The man who helped me write said that they didn't have any n. But I could check back later 2 days later. Ray texted me that they had one of the vehicles in and was able to set up an appointment for me to see it. My trade in died on the way. Do the dealership because the internal computer finally s*** the bed. I called the dealership and spoke with Michelle, who said I could have it towed in when I got to the dealership, Michelle took great care of me was able to get me financing even though there were issues with my credit report. And put me in quite literally my dream car.

Kevin, our salesperson was very knowledgeable, very polite, thoughtful, and did not pressure us in any way. The experience was easy and we were handled very professionally. Thank you. We will shop there again.

Was friendly i highly recommend EMPIRE PREOWNED to anyone looking for a new car to

Have a great experience buying a Hyundai Ionic 5. Kevin was so help full showing me all the features the car has and how to get it to charge. I am grateful for all the time he spent with me.

The dealership is awesome and # 1 in all categories. Thank you empire for everything. I recommend anyone to go and have the best experience ever.

2nd carvi purchased from them , remember nothing is perfect with any dealer.that being said i worked with conner 2 times and had perfect results ! I am more than happy how my wife and I were treated .so far I have not been let down .my kids will.b next customers !

On June 31 2024 we had purchased a 2024 Hyundai Tuscon from Benjamin at Empire Hyundai in Fall River. Copy of the registration was not provided to us until 7/16. I was told I could bring the car back for the inspection sticker or get it myself and they would reimburse us the cost of $35 sticker fee. I chose to get it myself. , on 7/22 we sent in the receipt along with the copy of the inspection report to Benjamin. Benjamin said the check would be mailed out within a week.it's now 8/31 a full 5 weeks later and 4 phone calls later and they have not reimbursed us for the sticker. Benjamin nor empire have returned my calls or provided us with any explanation as to why they have not refunded us the $35 *** It's now 9/20/24 , 2 weeks after the first review in which Kasey the Marketing Director asked that I reach out to her. 3 times I tried and left messages. She never returned not 1 phone call. The last try She did text back my wife and said that we were never given a voucher for reimbursement, but she has cleared it with her bosses and we will receive a check promptly. Still no check. All smoke and mirrors. Kasey says she wants to help in the review then does nothing. Ben thru the company for the 3 time ssays they are writing a reimbursement check and does nothing. At this time my family has a 2024 Tuscon , a 2023 Tuscon and a 2024 Kia Niro. At a time where most dealerships are begging for sales this dealership group is doing everything to alienate their customers after they purchase. This dealership group will not stand behind you ,If they would screw us over $35 your know they will not think twice of screwing you over for more $$$