Reviews
An excellent expereince
We were two years into a three year lease when we received a what I considered to be a "come on" in the mail. My husband went over and redeemed the gift and he talked with a staff member Jason. Jason indicated that he/they could work with us to get out of our current lease. We returned the next day and were able to work out a solution to our satisfaction. We ended up leasing another Elantra.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent! We're glad Jason was able to take care of everything for you, especially in switching you from one lease to another. Congratulations and thank you for sharing your experience with us!
STAY AWAY
This is the worst dealership I've ever had the misfortune of dealing with. They messed up the paperwork TWICE, so I was driving a car illegally for a week because of them failing to get my car registered. NOW, I have had this car for three weeks, and they have not paid off my last car so it went into collections and is ruining my credit. They say they will call me back everytime, and get fed BS from people who clearly don't know what they are doing. I'm taking them to court, which I notified them of, and told me they would have their VP call me yesterday before 9:30. I received no such call. I had to fight for my TrueCar price guaranteed savings. Bunch of old school sales managers. Please stay away you'll regret dealing with them.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Review
I had a very good experience. I feel that the staff were professional and sincere in their offers. I would recommend Empire to family and friends. Thank you
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
You're very welcome, and thank you for the compliments! Our staff strives to see that our customers enjoy their experiences, no matter the circumstances. We hope to help you again in the future!
Na
It was an overall good experience with the boys at empire Hyundai. I would recommend them to family and friends for a new car. Have a great day people. God bless
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much, Steve! We agree that our staff is incredible, but we seriously appreciate the compliments too. Congratulations and welcome to our family!
professional and friendly salesman
Would buy another car with this consultant Tony Reis was exceptional I would consider him to others his professional experience was well spoken and his manerizam was not at all pushy
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Fantastic! Tony is one heck of a fantastic asset who does his best to ensure our customers are comfortable. He'll be very pleased about the compliments. Thank you and congratulations on your newest addition!
Exceptional
Exceptional Staff !!! From Sales to Finance & Service. All Great !!!!! Unfortunately I do not remember all the names of everyone who helped me make my purchase an experience to remember and I will definately return when the time arises because of them. Thank You EMPIRE HYUNDAI STAFF
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the wonderful feedback and kind words, Jen! We really appreciate hearing from you, and we're so happy that everything went great with your recent purchase. We hope that you're loving your new ride, and if there's anything else we can do for you just let us know! We're happy to help! Thanks again!
My new Tucson
Tony Reis was a real professional and showed me a few different vehicles before I made my final decision.At no point did I feel pressued and I finally fell in love with the 2017 Tucson
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new Tucson, Donna! We're thrilled to read about the excellent and professional service Tony provided while helping you find your new vehicle. Thanks for choosing Empire Hyundai, and we'll see you again soon!
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Ron was very pleasant and offered a lot of information, the service staff were very friendly, as usual. this is my 3rd Hyundai and I am very satisfied
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing about your great experience working with Ron and the team! We're glad you had an awesome visit and left very satisfied with your new Hyundai. Thank you for your business, and please let us know if we can assist with anything else!
Very satisfied.
We have only bought three new cars and two of them were from Empire Hyundai. Would highly recommend. Very professional staff. Salesman Steve could not have been any better.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your amazing comments about our team and dealership! We really appreciate having you as our customer and look forward to working with you again in the future. Enjoy your new car!
Satisfied customer
I was very happy with the way I was treated at empire Hyundai. Thank you. I will defenetly with buy from them again. And will refer other people to them.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're always happy to treat our customers to a wonderful experience here at Empire Hyundai! Thank you for your business and recommendation, and we look forward to working with you again!