Reviews
Excellent customer service!
Mike and Rob were fantastic! I was really comfortable with the whole process. I didn't feel pressured and I feel like I left there knowing everything I had to. Rob went over all of our numbers, breaking them down completely. Mike was awesome when it came to working for the numbers I said I can afford and giving me options. When I sat in the car for the first time, he spent 15 minutes uploading everything for me and explaining every button that was there. They even gave my son a stuffed animal! Not to mention, they have a great playscape for kids! Toyota in wallingford was fantastic and there is no doubt I will be back!.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Fantastic service and professional
The team at T.O.W. Made my car buying experience painless and enjoyable. Hands down the most well managed dealership that I've been to, and I've been to many. If you live in Connecticut and you're looking for a Toyota, don't hesitate to stop here. The entire team will bend over backwards to serve you. They're professional. I purchased a 2016 Tacoma TRD Sport from Isaac. They didn't have the color I wanted, So Dave was able to locate the exact match and give me an estimated delivery date. I've never laughed and enjoyed signing for a finance loan in my life! Definitely a first! Thank you to the team for the amazing experience. Keep doing what you are doing.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Nice people and nice cars
I had a wonderful experience today and left wishing I could buy that car right then and there. I was taken on a smooth test drive and absolutely loved not being bombarded by anything. No one rushed to help us which is what I prefer. They let me and my mom look around a bit first and only offered insight when asked. They were not pushy and were able to find a car that was well under my budget and I fell in love with it. They really gave me a laid back experience which is exactly what I wanted. I know we all hate being attacked by a car salesman, and this was not that at all. Friendly and easy to talk to. 11/10 would recommend.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Fun and pleasurable. No stress.
The team at T.O.W. Made my car buying experience painless and enjoyable. Hands down the most well managed dealership that I've been to, and I've been to many. If you live in Connecticut and you're looking for a Toyota, don't hesitate to stop here. The entire team will bend over backwards to serve you. They're professional. I purchased a 2016 Tacoma TRD Sport from Isaac. When I got there he took me for a test drive. Rather than overloading me with all of the features and specs at once, he engaged me while on the test drive and pointed out the features in their natural setting. Work with Isaac if he's available. He's the best. They didn't have the color I wanted, So Dave was able to locate the exact match and give me an estimated delivery date. Steve Jr. took the time to help me and gave me a marker to sign their veterans board! I've never laughed and enjoyed signing for a finance loan in my life! Definitely a first! Thank you to the team for the amazing experience. Keep doing what you are doing.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great shopping experience
Went in to look at and test drive a few cars. Bales person was very knowledgeable and friendly. Presented financing and no hard pressure tactics.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Well done Job
I found my experience with Wallingford Toyota was very good. They took the time to explain everything in detail and to make sure you were satisfied. They worked with you when it came to price. I am a very Satisfied Customer.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
An excellent buying experience.
All parts of the Toyota of Wallingford operation, sales, prep service and purchasing were first class. I was kept informed with the progress of the order and notified immediately of the delivery. It was the kind of experience you hope to have.
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great service from Robert Olsen.
Came in to get my car serviced for a recall and Robert Olsen helped me out. He was so great and helpful. Not often do we get great customer service anymore so when it does happen it needs to be noticed. Great job taking care of customers that need the extra help and guidance.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Buying car here was a pleasure..!!!
i visited toyota of wallingford with my girlfriend in 2013. i saw an avalon that i love and told her i was coming back for it when i finish my degree. well, i graduate in 3 weeks and bought the car early. we had a great salesman for our highlander named Ricky and superb one with our avalon, Isaac. Isaac finished our plan for us to have matching cars, he even is going to give her the referral that our other salesman promised, if we returned. we returned and the promise was kept. although i do not remember the finance guy's name, i must include him also because he did a though job as well.!!! in less than a day, i have told strangers all about the car and where i bought it. they love it just as much as i do. i plan on telling everyone to try toyota of wallingford for a new or used car...we sure will !!!! isaac, thank you for everything..you're the best.!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Excellent service
Great service and very respectful to women customers. Explained everything and work so we cold get the best price. Recommended what was a good car for what was needed and used for.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car