Paragon Acura

Buyers beware of Paragon Acura in Queens. They did not pay off my prior lease as promised! They got me into a new car and I now have two leases open.... They are quick to get you in a car, and actually great with service, but they have ruined my credit because of their delay. NEVER AGAIN WILL I DO BUSINESS WITH PARAGON!!! The have taken over two months to pay off the old lease and its still not paid off after being on the phone with them for over a month. It has tanked my credit by 70 points so far and I fear for what it will be by the time I get a lawyer to straighten it out. As of this review they have still not paid out my prior lease and I am now responsible for both cars. Both Anthony Munez and Justin Hill are sales managers and have scammed me by telling me they were clearing up the misunderstanding up. This is a full month after David my sales person said a check was in the mail for three weeks in a row. After one month back and forth- they have lied to me and have still not paid off the prior lease. My assumption is that they don't have the cash to pay off the lease and in the process- I got screwed. There has been one issue after another in efforts to get this straightened out- without even an apology!!! In addition, the owner- who i contacted, Brian Benstock- has been cc'd on the fiasco and he never tried to reach out to clean up his sales teams mess. Buyers beware. I will never get a car from this dealership again- if it survives. I would recommend you find another Acura dealership- the car is great!!!

Thomas Ng was an excellent sales rep from Paragon Acura. This is my second lease from him. He is very kind & helpful as usual. I appreciate his honesty... and integrity and I will recommend him to my friends, family & everyone.

Paragon Acura is a great dealer located at 48-01 northern blv. We were not going to get approved because we had no credit, Zeeshan Majid didn't let us... leave without our dream car. We got a great price and got approved. So happy to have chosen Paragon Acura 100% satisfied, they work wonders :)

Thomas was excellent and as usual, always very helpful. We've leased 9 vehicles since 2008 and obviously we keep coming back because of how we're treated... every time.

Thomas was very kind and understanding of what your looking for in a car.. He goes beyond to try to satisfy you. Courtesy &professionals when comes to... THOMAS NG ACURA

Excellent, and genuine customer service! A great experience during a very stressful time for me. I never felt rushed or pressured to make a decision!

After wising few Acura dealer shops we were not happy with price negotiation but at Paragon Acura Mr. Thomas Ng was professional and friendly to us and... explain price for RDX 2021 with all discounts in promotion.

Leased MDX from here. Overall the experience was reasonably stress-free. Enjoyed being able to complete the entire buying process over text messages. Thomas... was very attentive during the process and answered my questions with clarity.

It gives me great pleasure to write a review for Thomas NG. He is an excellent Sales Rep. for Paragon Acura. Knowledgeable of the brand, he assisted myself... and wife on a Lease (2018) and Purchase of a pre-own 2018 MDX (12/20). I appreciate is honesty and integrity, for this reason I will recommend my friend and family to Paragon Acura. Also, loan coordinator Curline conducted her job in a professional manner. We salute both employee of the company.

Mr Thomas Ng & his team was very helpful in our needs and guidance. They were patient and careful understanding of our concerns of the purchases of a... used car. I highly recommend them to our friends. Thank you again