Paragon Acura

I had a disappointing and sad experience during my purchase of a 2015 TLX Advance 4 Wheel Drive . This is not my first time purchasing a car from Acura , this is actually my third vehicle from Acura and you would think Acura as a whole values their customer but honestly maybe they did in the past but NOT ANYMORE . The quality and moral of Acura has declined and is very low . I would like everyone to beware of this , first of all my brand new vehicle is 2 weeks old and is perfect now because I fixed the issue with great expense but it was all worth it . I would however like to write this post so everyone knows that when purchasing any 2015 Acura please be careful of these items I am going to mention . Inspect it yourself or question your sales and service consultant . Last Monday 17th November 2014 , I experienced a flat tire in Manhattan New York where I reside and to my amazement ......... the first thing anyone would do which is normal is fix it on your own so you take it to a tire shop or dealership to be fixed however this was not the case at all . The vehicle had NO SPARE TIRE and I was not told this at my initial sale / purchase which is HORRIBLE for any customer . The customer has to RIGHT TO KNOW and given the choice what to do but as a whole Acura making vehicles like this is NO GOOD because it is a HAZARD AND DANGER TO THE CUSTOMER . I understand TECHNOLOGY is changing but ACURA NEEDS TO PUT THIS OUT THERE TO ANY CUSTOMER as usual this a money making issue for Acura now because if they tell you the vehicle has no spare tire you have to purchase one on your own or purchase one with them . More expense for you . Coming back to me Current issue which is still going on as I have now picked this issue up with ACURA CLIENT RELATIONS , I have a case number so this is not a light issue especially for anyone with a new vehicle or old vehicle . While encountering my flat tire on Monday since there was no spare tire within the vehicle was angry and I began to use their " SO CALLED TIRE SEALANT KIT FOR A FLAT TIRE " in nutshell ACURA version of a tire pump which is horrible . THIS TIRE SEALANT PUMP SEALED NOTHING ............... NOTHING I TELL YOU . The pump NEVER WORKED ONE BIT . This was my second disappointment and not the wheel that had the flat had WHEEL LOCKS to my horror the SO CALLED KEY FOR THE WHEEL LOCK did not work at all and the vehicle comes with NO WRENCH to remove the wheel lock despite everything going on . As a whole all three items are very vital and dangerous to your life and everyone on this site should be aware of it . This is a big disappointment on Acura as a whole and they need to remodel and recheck their design of this vehicle next time or any other vehicle they would like to design . This vehicle is truly the best and very powerful however it lacks vital simple items which are important . The flat tire sealant pump does not work at all as I mentioned above please be aware and there is no spare tire for the customer unless you purchase one on your own or from the company . Therefore if you get a flat the pump ONLY works if your tire has a hole JUST THE RIGHT SIZE FOR THE PUMP TO WORK ............ so everyone out there please pay attention to this . The third thing on your tires as mentioned by me before , the wheel locks are placed on all four tires however the vehicle has a key which may or may not work and there is no wrench within the car to open the locks . This is a great risk and a definitely NO on Acura as a whole . I took my pump and wheel to be inspected and the service person never updated with the outcome and forgot me completely hence no help from him . POOR SERVICE . I don't recommend this place and please be aware of your purchase of any 2015 Acura models it is a SAFETY ISSUE FOR YOU AS A WHOLE . My situation is ongoing at the moment , as I am currently holding Acura Client Relation responsible to giving me a NEW BRAND TIRE SEALANT PUMP AND A NEW SPARE TIRE IN PLACE OF THIS ONE THAT REQUIRES FIXING , FREE OF CHARGE . PARAGON ACURA WAS OF NO HELP IN ASSISTING ME , THE SERVICE CONSULTANT is horrible and did not have the courtesy and professionalism to call me back concerning my tire pump and flat tire I left with him on Monday 11/24/2014 with any updates as I have to report this to Acura client relation , I called him after two days and he had the audacity to tell me he forgot to get back to me . POOR COMMUNICATION AND SERVICE FROM HIM , what a useless guy omg . At this time , I have fixed my tires with every penny I paid for which was all worth it , I purchased 4 BRAND NEW MICHELIN RUN FLAT TIRES THE BEST INDEED FROM TIRE/TIRERACK . NOW THIS IS fabulous service from them , my car runs amazing now . This expensive vehicle also came standard with GOODYEAR EAGLE TIRES not a good thing to begin with as well . Anyway I wish to say in my closing please guys out there be careful and be safe . Take care of your own vehicle as you can see I am fighting currently to get acknowledged for their mistake but I will fight to the end until this matter is solved . Thanks to my great efforts my vehicle is perfect now .

I just bought a certified car last night. I got a great deal, everything worked out great and the best part was the experience. Definitely getting my next car from paragon Acura. I was very well taken care of.

This is our second time purchasing from paragon Acura. First was my husband's new rdx back in 2011 and now was my ILX. The reason we came back was because of our sales person Peter pazmino who now apparently has been promoted to sales manager which is well deserved. Peter worked with us on everything and got us a great deal and gave excellent service which is why when I needed a car we came back

I had a very good experience. Service Consultant A. J. Sitko saw to my car & I was shocked at how quickly the service done to my car was done

Customer service agents were professional.and were able to resolve my issues within the time I requested so that I could get to work on time.

People tend to always write about problems with a company but they rarely take time to acknowledge when outstanding service is provided. James Pan was the most OUTSTANDING sales rep. that I have ever experience. The moment I walked inside the dealer ship he was willing to go out of his way to accommodate my needs. Diligently he assisted me until we found the one vehicle on the lot that would go beyond satisfying my desire. In A Nut Shell, I would suggest that any one goes straight to James Pan for Remarkable customer service. I'm positive he will give you the WOW factor you're looking for! ELAICHE BAHMID

Thomas was great. He explained everything to me and made me feel comfortable. He was awesome.

We were given specific info, the car was serviced and returned as promised. The service advisor, Peter mcparland was excellent.

The salesman (Mr. Thomas Ng) was really great. He knew what he was talking about and made me very comfortable from start to finish.

Everyone was very helpful and professional, Dairo, Alex, and Andres went out of their way to help me get my beautiful MDX 2012 and have a great buying experience! I would definitely come back when ready for my next vehicle! Thanks All!